Allison Alfaro

Mobile # 773-***-****

Email: acqilb@r.postjobfree.com

**** *. ******* **. *******, IL.

Objective: To pursue a career in your organization where I can utilize my skills and knowledge

for the advancement of the company.

Work Experience:

National Restaurant Association January 2015- May 2015

Customer Service Representative (call center agent):

Answer inbound calls from customer that have inquiries about their certificates

Do administrative work

Answer more than 1000+ calls in a day

Return calls to customers

Sent e-mail to customers, sent fax

Try to help the customer and answer all their questions

Provide good customer service

Work in a fast-paced environment and a busy call center

Oasis Legal Financial: Northbrook, IL November 2014-January 2015

Customer Service Representative:

Answer inbound calls for customer that will like to apply with the company

Receive calls from customers that already have an application and are calling for status

updates

Assist customer with questions that they had about their application try to help them and

answered their questions

Provide good customer service

Capital Harris: Westmont, IL October 2014-November 2014

Collector:

Preformed outbound calls to collect on past due accounts

Create payment plans to help customers make payments smaller

Responsible for meeting goals and following metrics

Chase Bank: Chicago, IL. Sept 2013-Jan 2014

Bank Teller:

Provided excellent customer service to all customers in a timely manner

Balanced currency, coin, and checks in cash drawers at ends of shifts

Calculated daily transactions using computers, calculators, or adding machines

Cashed checks and paid out money after verifying that signatures are correct

Loya Insurance: Chicago, IL. August 2012-March 2013

Customer Service Representative:

Met Strict goals and followed strict metrics

Answered inbound and outbound calls

Gathered customer information and assist with questions or problems regarding their

policy

Cold calling to sell to new customers

Subway: Chicago, IL. June 2010-July 2012

Cashier:

Rang customers orders up and accepted payment

Prepared sandwiches and food to be served

Cleaned at the end of shift.

Provided great customer service

Education:

Malcolm X 2011-2014

GPA 3.8

Skills:

I’m very familiar with the internet, specially Microsoft word, Excel, Outlook and PowerPoint.

I’m a quick learner very ambitious and I’m also a team player. I’m also bilingual, can fluently

read, write and speak spanish. I also have a reliable transportation.

Contact this candidate