Thomas Cushing

*** ******** ***. ***. *****

Bayonne, New Jersey 07002

Cell: 201-***-****

acqikz@r.postjobfree.com

Summary

Results-driven IT Infrastructure professional with a broad range of hands-on experience

in all aspects of Computer Operations

Highlights

Lotus Notes (email related to job requests and as an information database)

Sametime (job requests, conference bridges and crisis calls)

Mainframe AS400/4300 Series IBM

Operating Systems-DOS/OS-MVS/Windows

CICS/BTAM/VTAM

Job Schedulers-Zeke/CA7/Autosys/ControlM

Tape drives, cartridge drives, tape robots and tape silos

Servers, routers, switches, power supplies, batteries, hard drives

Line and Laser printers

Monitoring Tools-Firewall/Netranger/Patrol/BEM/PEM

Netbackup-Server Backup Software

GSD (Global Service Desk) ticket generator, support escalator, knowledge tool and

change order management

xMatters incident manager, support escalator and knowledge tool

SOC (Service Operations Console) Application and Environment monitoring tool

One Dashboard (alert monitoring tool)

Disaster Recovery offsite as well as production to development/on-call support

(overnight and weekends)

Experience

Republic National Bank/HSBC

NYC/Jersey City

Sr. Analyst Data Center 05/88-03/15

Involved in all day to day data center activities. Running and maintaining the GBM (Global

Banking and Marketing) environment. Involved in several roles as Sr. Operator, Team Lead and

Assist Shift Manager over the span of employement. Working unsupervised and alone on

different shifts when needed. Working onsite as well as remotely from home.

Troubleshooting issues hardware and software related and determining problems

application and system related. Contacting and working with application and database

support to resolve issues. Rebooting servers, routers and switches. Replacing power

supplies, batteries and hard drives. Working closely with all vendors entering the data

center. Creating and updating trouble tickets. Creating and updating turnover reports.

Creating and updating word documents, excel spreadsheets and flowcharts. Creating and

updating documentation. Writing monthly status reports for management. Cross training

on different platforms and different shifts/Cross training others on different platforms

from different shifts. Leading turnover meetings/team lead meetings/process

improvement meetings.

Education

Marist High School 1972-1976

Belmont Abbey Community College 1976-1977

Hudson County Community College 1977-1978

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