SUMMARY OF QUALIFICATIONS

Results oriented compensation professional with extensive analytical and problem-solving skills. Quick thinker with the ability to lead various workstreams while communicating effectively with all levels of the organization. Organized, driven multi-tasker with demonstrated strengths in:

Compensation Analysis

Risk Management

Problem Solving

Process Improvement

Customer Satisfaction

Job Pricing

Compensation Survey Management

Project Management

Data Analysis

Quality Assurance

PROFESSIONAL EXPERIENCE

Bank of America, Pennington, New Jersey 2010 to present

Incentive Analyst Lead/Special Projects June 2013 – present

Manage the sales compensation process for MEAC FSAs, which involves playing an integral role in developing and implementing reports and incentive related processes. Manage a team of Analysts in reporting on incentive compensation and validating reports. Identify areas of improvement and manage the implementation of said improvements. Manage aspects of various projects related to plan and report design.

Manage or participate in the management of special projects (i.e. the implementation of a new incentive reporting process and the implementation of a new reporting platform)

Communicate effectively with all levels of the organization

Manage monthly and quarterly incentive payments

Identify, communicate and resolve problems effecting the proper processing of incentive and bonuses

Manage the adjustment process with the goal of having all adjustments worked within the SLA

Manage a team of Incentive Analysts and Adjustment Analysts as they research and make adjustments to incentive credits

Provide documentation and information requested during the Audit process

Assist in the remediation of Self Identified Audit Issues

Prepare reports and analysis for review with senior management that included sales performance analysis and incentive payouts

Assist in the implementation, design and communication of variable compensation plans, policies and procedures

Continuously evaluate the process for improvement opportunities

Incentive Analyst September 2011 – June 2013

Supported the sales compensation process for MEAC FSAs. Reported on incentive compensation and validated reports in a timely manner to ensure accuracy and timeliness. Continuously identified areas for process improvements in the administration of variable compensation plans.

Calculated monthly and quarterly payments accurately within pre-determined guidelines

Identified, communicated and resolved problems effecting the proper processing of incentive and bonuses

Researched and made adjustments to incentive credits

Monitored data and source files for accuracy and suggested improvements

Prepared reports and analysis for review with senior management that included sales performance analysis and incentive payouts

Assisted in the implementation and communication of variable compensation plans, policies and procedures

Assisted in the development of educational materials and performed employee training sessions to ensure compensation programs were communicated and understood by managers and employees

Operations Analyst August 2010 – September 2011

Analyzed and processed transactions in support of the Overdraft/Non-Trade Collections area of Margin and Monetary Approvals. Provided advice with regards to the resolution of outstanding Overdraft/Non-Trade obligations. Assisted with the training of less experienced team members.

Performed exposure control for non-trade debit, overdraft receivables and short obligations in retail and retirement accounts; as identified by the Comprehensive Collection System (CCS).

Ensured adherence to various regulatory and federal agency rules and laws in addition to Firm policies and procedures to limit Firm and client exposure.

Interfaced with product/operating groups to search out information and resolve account problems.

Provided quality service and effective and efficient operations support for internal business partners.

Extensive review of account balances, asset holdings and client statements to ensure accurate reporting.

Burlington Coat Factory, Burlington, New Jersey 2008 to 2009

Compensation Analyst

Assisted in the development and implementation of compensation and salary administration policies. Assisted in the development and maintenance of the bonus plan. Assisted in the creation of salary ranges. Moved company into a more competitive market stance through market pricing and job description maintenance.

Developed complex models to assess the impact of strategic scenarios on organizational goals

Maintained the integrity of the newly created salary ranges through benchmarking, slotting and job evaluation

Created and maintained internal equity through constant analysis and the review and approval of all salary actions

Liaised with various survey houses on enterprise submissions of salary information

Researched and evaluated web-based salary administration tools and provide recommendations on required actions

Created a system for the maintenance and tracking of all bonus plan participants, allowing for a smooth process during bonus payout

Completed job evaluations on new and updated job descriptions

Charming Shoppes, Inc., Bensalem, Pennsylvania 2006 to 2008

Compensation Analyst

Evaluated and analyzed salary data. Assisted in the administration of the company’s compensation programs. Maintained company’s competitive market stance through market pricing and job description maintenance.

Updated salary ranges through constant job evaluation and market pricing

Created and maintained job codes and salary grades

Maintained complete job description files for all positions within the corporation

Liaised with various survey houses on enterprise submissions of salary information

Updated and maintained bonus lists for the entire corporation, allowing for a smoother process during the payout of bonuses

Created monthly, quarterly and annual compensation metrics for entire corporation (corporate, divisions and stores)

Wrote and distributed quarterly compensation newsletter, read by varying levels of the organization, from executives to managers

Coordinated Compensation communications to the corporation

Assisted in the management of the Annual Performance Review process

Created and maintained Access databases of job pricings and descriptions

Conducted Compensation sponsored workshops (i.e. How To Write a Job Description)

Hay Group, Philadelphia, Pennsylvania 2003 to 2004

Lead Analyst

Lead analysis of incoming compensation data. Performed quality assurance on pre-production hard copies prior to publication. Responsible for the accuracy of data included in publications. Ensured the continuing participation of clients.

Verified compensation data sent in by hundreds of Human Resources professionals

Contacted clients to clear up discrepancies and answer questions regarding compensation responses

Corrected data before submitting for processing and inclusion in compensation surveys

Proofread and edited data and reports before sending to print production

Utilized MS Access queries to cross reference data correction and finalize format

Approved reports for client mailing

Approved final survey data for publishing to Company website

Insurance Services Office, Jersey City, New Jersey 2001 to 2003

Publications Support Analyst II

Managed the timely assignment and completion of departmental workload. Maintained Access database regarding the status of current jobs in circulation. Managed relationships with numerous departments to ensure completion of workload.

Ensured staff received and completed work commensurate with their experience

Provided trainees with appropriate tasks to facilitate transition from trainee status

Managed a cross-functional relationship with numerous departments to ensure timely and accurate completion of all jobs

Proofread and edited insurance forms, documents and notices for nationwide distribution

Watson Wyatt Worldwide, Washington, DC 2000 to 2001

Survey Analyst

Analyzed compensation data received from Human Resources professionals. Performed quality assurance on job descriptions and compensation data. Responsible for the accuracy of data included in publications.

Proofread and edited hundreds of job descriptions

Corrected survey data before submitting it to the Data Processing department

Created and edited Excel worksheets

Updated Access database with information that can be seen on the Company website

EDUCATION/PROFESSIONAL DEVELOPMENT

Bachelor of Arts, Spanish, Philosophy. University of North Carolina at Chapel Hill, Chapel Hill, NC. December 1999

Spanish Literature. Universidad de Sevilla, Seville, Spain. Fall – Winter 1998

Certified Compensation Professional Courses (World@Work), Job Analysis, Evaluation and Documentation (C2), Total Rewards Management (T1), Base Pay Management (C4), Accounting and Finance for the Human Resources Professional (T2), Regulatory Environments for Compensation Programs (C1), Quantitative Methods (T3)

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