Christine M. Davis
*** **** **. ** #**** Atlanta, GA 30315 202-***-****
acqijl@r.postjobfree.com
Profile Summary
Over 11 years of Credit Union Banking, Customer Service, and Administrative Support experience
Employment History
Nordstrom Rack Dunwoody, GA Nordstrom Rack Arlington, VA
Service Experience Representative Service Experience Representative
Supervisor: Curtis Patterson 678-***-**** Supervisor: Allie Hathaway 703-***-****
June 20, 2015- current May 4, 2015- June 11, 2015
Greet customers in a timely, professional and engaging manner; Assist customers with sales, returns and other transactions; Assist coworkers by training in sales, returns and inventory control; Answer a multi-line telephone and direct customers to the appropriate contact; Open new Nordstrom Fashion Rewards accounts as a means of building customer relationships; Restock the sales floor
Nordstrom Arlington, VA
Encore & Petites Sales Floor Representative
Supervisor: Anitra Maxwell 703-***-**** ext 1590
November 17, 2014- May 2, 2015
Greet customers in a timely, professional and engaging manner; Assist customers with sales, returns and other transactions; Assist coworkers by training in sales, returns and inventory control; Open new Nordstrom Fashion Rewards accounts as a means of building customer relationships
Nordstrom Rack Annapolis, MD
Service Experience Representative
Supervisor: Camille Thomas 443-***-****
March 20, 2013- November 14, 2014
In addition to completing the duties listed above for the Service Experience Representative, it also entailed: Balancing the cash vault; Preparing Dunbar armored deposits; Ordering currency from Dunbar
Bank Fund Staff Federal Credit Union (World Bank/ IMF Federal Credit Union) Washington, D.C.
March 20, 2006- January 21, 2011
Contact Person on behalf of all Supervisors: HR Director Sonia Ordenes-White 202-***-****
Communications Associate I Member Service Representative
Member Relations Manager- Allison An-Rhim Call Center Supervisor: Jeanette Mouyin
December 6, 2007-January 21, 2011 December 6, 2006- December 6, 2007
Account Services Representative
Supervisor: Iryna Sivinska
March 20, 2006- December 6, 2006
A summary of duties for all positions:
Acted as back up supervisor for Communications Center; Primary trainer for new employees in the department; Assisting members by phone, email and fax with various inquiries about their account or potential account; Assist with testing of new core system
Assisting members with inquiries/requests by phone such as: Stop payments (bill payer, checks, ACH); Order/Reorder checks, Visa Check/ATM Cards; Adjusting payroll/ACH allotments; Processing a variety of currency and check deposits, withdrawals and American Express Travelers cheques purchases; Balance the books at the end of the day for: cashier check sales and Visa/Mastercard/Diner’s club sales.
Christine M. Davis
245 Amal Dr. SW #5002 Atlanta, GA 30315 202-***-****
acqijl@r.postjobfree.com
Vantria Federal Credit Union Springfield, VA
Member Services Representative
Supervisor: Dottie Rains 703-***-****
December 27, 2004 – March 18, 2006
Opening/Closing of new accounts (membership, certificate and IRA); Appointed as IRA specialist; Processing Visa Check Card disputes, Western Union transactions, Wire transfers, Stop payments; Performing Notary duties, Cross selling products to help members save more money; Assisting members by phone, email, mail and in person about various account issues; Answering a multi line phone; Assist a member with renting a safe deposit box
Bank Fund Staff Federal Credit Union (World Bank/IMF Federal Credit Union) Washington, D.C.
April 17, 2001- February 18, 2004
Contact Person on behalf of all Supervisors: HR Director Sonia Ordenes-White 202-***-****
Positions held:
Member Services Receptionist Vault Clerk
Supervisor: Shahid Hussain Supervisor: Ilene Barclay
May 19, 2003- February 18, 2004 November 2002- May 19, 2003
Returned Items Processor Off- Window Processor
Supervisor: Ilene Barclay Ilene Barclay
August 2002-November 2002 June 13, 2001- August 2002
Teller
Supervisor: Stewart McKeggie
April 17, 2001- June 13, 2001
A summary of the front and back office duties include:
Assisting members with questions about their account in person and by phone or on the teller line; Assembling new orientation and new member packets; Filing; Managing a cash drawer when needed; Processing member deposits and withdrawals
Maintains and monitors the appropriate cash levels in the vault, travelers cheques, and gift cheques; Counting currency for the branches and ATM machines; Ordering currency from the Federal Reserve; Train new tellers; Balance the General Ledger accounts; Retrieval of mail from the post office; Verification of cash disbursements from the vault; Assisting as a back-up supervisor; Balance the daily work (check totals, cash drawer when necessary); Verification of funds availability with other financial institutions; Answering a multi-line phone
Amalgamated Bank Washington D.C.
Intermediate Teller
Supervisor: Athena Powell 202-***-****
April 17, 2000- April 14, 2001
Assisting customers with: Inquiries about their accounts, deposits and withdrawals; Balance a cash drawer daily
Education Hampton University Hampton, VA 80 credit hours 1996-1999