Customer Service Manager
Resume:
Presentation of Qualifications
JACK R. COWART, B.S., R.T.(R)
Stockbridge, GA 30281
770-***-**** - Home
404-***-**** – Cell
PROFESSIONAL OBJECTIVE
A position in Management utilizing my education, professional skills, extensive experience and proven abilities.
SUMMARY OF QUALIFICATIONS
Experience 30 progressive years with major metropolitan medical centers serving in positions of Radiology Director, Assistant Radiology Director, Radiology Manager, Special Procedures Technologist and Radiologic Technologist.
Education Bachelor of Science
COLLEGE OF ST. FRANCIS, Joliet, Illinois
Major: Health Arts Graduated: 1994
Professional GRADY MEMORIAL SCHOOL OF RADIOLOGIC TECHNOLOGY
Training Atlanta, Georgia Graduated in Top 2% of class: 1977
On-site and off-site seminars including Employee Screening and Selection System, Customer Service, Conflict Resolution, Time Management, Positive Reinforcement, Driving Fear Out Of The Workplace, Principle Centered Leadership, Culture Change, RSNA (last 7 years) and Empowerment Through Collaboration.
Licenses American Registry of Radiologic Technologists (A.R.R.T.)
Radiologic Technologist (R.T.)
Computer Skills Effectively maintained and updated PC technology with Radiology utilizing Windows 98, WordPerfect, Word, Time & Attendance Systems, including KRONOS, various other Windows-based software, and Radiology Information Systems (R.I.S.). Managed CT Helical upgrade project utilizing new computer systems that changed format from analog to digital and resulted in more effective diagnostic imaging.
Honors/Awards International Who’s Who of Professionals 1998
Associations American Healthcare Radiology Administration (A.H.R.A.)
Atlanta Society of Radiologic Technologists (A.S.R.T.)
Strengths Effective customer service skills with physicians, staff, and patients
Excellent communication skills, both oral and written
Self-starter Work well independently with minimal supervision
Excel in training, motivating, and directing team spirit and effort
Career/Goal oriented Quick learner Thrive on daily challenge
Decisive Effective collaborative, calculated decision making
Detail oriented Quickly identify and institute solutions to problems
Strong technical background as a Radiologic Technologist
Personal Willing to travel.
PROFESSIONAL EXPERIENCE
04/08 – 03/2/15 SOUTHERN REGIONAL MEDICAL CENTER
Director of Diagnostic Imaging
Provide leadership and manage 130 FTE’s which make up 9 cost centers
Develop and administer capital & operational budgets for all 9 cost centers
Supervise Managers in CT, MRI, Ultrasound, Diagnostic Imaging, Nuclear
Medicine, PET, Mammography, Out Patient Imaging and Support Services with a budget of 120 million
Planned and established new MRI at our Outpatient site
Worked with Delta Health Consulting to reduce staff to meet productivity levels, overall salary savings of $900,000.00 annually
Upgraded our Women’s Life Center with state of the art digital mammo equipment
Implemented Voice Recognition, decreasing report turnaround time
Implemented MediTech Radiology Information System ( RIS )
Member of selection team to bid out and choose new Radiology Services, replacing group of 30 years
Responsibilities include: Personnel management, budget preparation and planning; quality improvement and quality control; selection, purchasing and implementing diagnostic imaging equipment; customer service for all 9 cost centers
Position eliminated due to hospital cuts on March 2, 2015
06/01 – 4/08 CHILDREN’S HEALTHCARE OF ATLANTA, Atlanta, GA.
Radiology Manager, Egleston Campus
Provide leadership and manage 60 FTE’s which make up 5 cost centers. Develop and administer capital and operational budgets for all five cost centers
Supervise Team Leaders in CT, MRI, Ultrasound, Diagnostic Imaging and Nuclear Medicine Departments.
Planned and established new MRI and Nuclear Medicine Suites.
Maintained high standards of Customer Service in all cost centers
9/00 – 06/01 KAISER PERMANENTE, Morrow, GA.
Supervised 15 FTE’s which make up 3 cost centers. Maintained budget, time and attendance and payroll for 2 outpatient centers.
02/00 – 9/00 PRI – X-RAY, SUWANEE, GA
Mobile Radiographer
Perform mobile diagnostic imaging on a sub-contractual basis.
08/99 – 02/00 EMORY PEACHTREE REGIONAL HOSPITAL, Newnan, GA.
Radiology Manager
Provide leadership and manage 20 FTE’s which make up 5 cost centers. Maintain budget, time and attendance and payroll.
Upgraded Radiologic Technologists one grade for recruitment and retention
Increased on-call pay for Ultrasound Department for multiple modality coverage
1979 to 1999 SOUTH FULTON MEDICAL CENTER, East Point, GA.
Radiology Director (1993 – 1999)
Provide leadership and facilitate culture change. Develop and administer capital and operational budgets for 5 cost centers and meet financial objectives. Meet Continuous Quality Improvement objectives. Direct, monitor, and maintain Radiology Human Resources, Supervise Radiology Managers, CT, MRI, and Ultrasound Departments. 24 hour responsibility and accountability.
Reduced annual Radiology Department budget by $100K through decrease of work time from 40 hours to 37.5 hours.
Utilize a participative management style to create an atmosphere where critical thinking skills are encouraged and decision making is made at the lowest possible level.
Facilitated development of criterion based skills assessment standards for Radiology Department that allowed recertification of employees and certification of new employees.
Planned and established a new CT Suite between 1997 and 1998.
Key role in designing, renovating, and building Breast Health Center and implementing the business plan as well.
Assistant Radiology Director (1989 – 1993)
Managed and maintained time and attendance and payroll. Provided direct patient care within Special Procedures. Utilized ability of effectively handling patient care concerns serving as a liaison between Radiology and Nursing Units.
Specials Procedures Technologist (1979 – 1989)
Performed specialized diagnostic procedures and assisted physicians with Interventional cases utilizing unique radiographic equipment. Prepared and administered contrast media and was responsible for utilizing sterile technique.
Radiologic Technologist (1979)
Performed basic radiographic examinations; operated x-ray equipment, processed radiographic film', administered contrast material, and provided quality patient care utilizing diagnostic modalities.
1976 – 1979 ST. JOSEPH’S INFIRMARY, Atlanta, GA.
Performed all radiographic procedures as a senior student as well as a staff technologist.
REFERENCES
1.Dr. Tom Ramsey
Medical Director
Dept. of Diagnostic Imaging
Southern Regional Medical Center
2.Debbie Roddenberry
Practice Administrator
Southern Crescent Breast Specialists
3. Sharon Simmons, RN
Director of Emergency Services
Southern Regional Medical Center
4. Dr. Sendhil Subramanian
Interventional Radiologist
Georgia Vascular Institute
5.Rex Fortenberry
Owner-R & F Imaging in Marietta, Ga.
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