ISABELLE LEONARD

**** * **** ******, *********, FL 33020

Ph.: 863-***-****

acqij4@r.postjobfree.com

Experience

Sales Associate (Western union, Bill payment, Money Order, Cash Advance, Check Cashing) May 2014 Dec 2014 Amscot Financial Miami Gardens, FL

Supervisor: Kia 786-***-****

Cashed checks, prepared money orders, and received payment for utilities bills and collected and recorded fees charge for check-cashing service rendered.

Referring customers with financial problems to other colleagues for assistance. Performing clerical and administrative duties.

Controlling and monitoring the levels of cash in the teller drawer and following all check cashing and cash handling procedures.

Dealing tactfully and efficiently with demanding customers. Reporting any suspicious customer activity to managers.

Home Health Aid Jul 2012 Apr 2014 Community Care Organization Brooklyn, NY

Supervisor: Wanna 718-***-****

Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.

Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.

Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.

Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.

Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.

Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.

Money Transfer Agent (Money Gram, Cam Transfer, Western Union, Virgo) Feb 2010 Jun 2012 Western Multi Services Brooklyn, NY

Assist customers by providing information and resolving their complaints.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Answer customers' questions, and provide information on procedures or policies.

Compute and record totals of transactions.

Pay company bills by cash, vouchers, or checks.

Professional Summary

Have strong customer service skills and eager to help others with a smile. Comfortable working on my feet. Accurate, dependable, accountable employee, fast and efficient in daily tasks. Ability to work quickly and accurately, Analyzing information and making decisions. A team player and work well with others

Skills

Active Listening

Service Orientation

English, French and Creole Languages

Customer and Personal Service

Education

High School Diploma Stratford career institute Saint Albans, VT

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