Vanessa Dorris

*** *. ****** ***. ****** California 91786

909-***-**** acqij1@r.postjobfree.com

EDUCATION

Chaffey College – Rancho Cucamonga, CA

Business Administration

June 2012

Ontario High School – Ontario, CA

High School Diploma

June 2007

WORK EXPERIENCE

Cross Cut Construction, Inc.

Upland, CA May 2013 – December 2014

Office Manager

Maintained customer satisfaction through professional and courteous customer service.

Received and responded to a high volume of phone calls and emails throughout each day.

Generated residential and commercial construction contracts for new and existing customers.

Reported to the Sales Director regarding weekly sales goals and business updates.

Generated, organized and secured all company documents, including employee files.

Typed and mailed out invoices and receipts to all customers for each contracted project.

Maintained detailed correspondence with all subcontractors and vendors for each job.

Ordered all office supplies, product and equipment needed for each job site.

Received employee time sheets and completed employee payroll on a weekly basis.

Lewis Apartment Communities

Upland, CA January 2013 – May 2013

Leasing Consultant

Received and responded to a high volume of phone calls and emails throughout each day.

Completed and filed resident documentation, including contracts and various addendums.

Performed background screenings and credit checks for potential tenants prior to leasing.

Assisted potential residents with touring various properties and viewing amenities.

Organized and secured resident documents using an organized filing system.

Wyndham Vacation Ownership

Seaside, OR August 2012 – November 2012

Sales Administration Coordinator

Maintained owner and guest satisfaction through professional and courteous customer service.

Received and responded to a high volume of phone calls and emails throughout each day.

Prepared and presented accurate ownership documentation, contracts and files.

Performed credit screenings and credit checks for potential owners prior to purchases.

Generated, organized and secured company documents, including employee information.

WORK EXPERIENCE (continued)

UDR Property Management Company

Coronado at Newport – Newport Beach, CA February 2012 – June 2012

Resident Services Administrator

Prepared and presented accurate resident documentation and files.

Reported to the Property Manager regarding operational needs and updates for the property.

Maintained resident satisfaction through professional and courteous customer service.

Generated, organized and secured company documents, including resident files.

Received and responded to a high volume of phone calls and emails on a daily basis.

Disneyland Resort Hotels

Disney’s Grand Californian Hotel & Spa – Anaheim, CA May 2010 – February 2012

Bell Service Receptionist & Valet Cashier

Maintained guest satisfaction through professional and courteous guest service performance.

Reported to multiple managers and leads regarding operational needs and updates for the area.

Coordinated and directed guest flow during special occasions and VIP events.

Organized and secured company documents while generating new employee files.

Fully prepared multiple work locations at the end of each workday.

Starbucks Corporation

Starbucks Coffee Company – Chino Hills, CA June 2006 – April 2010

Shift Supervisor

Oversaw breaks and lunches, managed inventory, and ensured completion of daily goals.

Provided legendary customer service while delegating daily tasks.

Facilitated team meetings and trained supporting partners.

Supported management in their daily roles and operational directives.

Organized official documentation and maintained cash handling procedures.

SKILLS AND ACCOMPLISHMENTS

3 years leadership experience at Starbucks Coffee Company

Management experience at Cross Cut Construction, Inc.

Completed and graduated from the Disney College Program

Strong multi-tasking abilities with a firm understanding of meeting deadlines

40 words per minute typing capability

Proficient in all Microsoft Office Suite programs and experienced in Quick Books

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