PROFESSIONAL SUMMARY

Forensic and Disaster Recovery, Risk Mitigation and Contingency Planning, Leadership and Organizational Behavior, IT Governance, Software Applications debug, Customer Service, Quality Assurance, Hardware Testing, Software Testing, Documentation Specialist, Mobile Analyzer, Artemis, Hyper Terminal, Anite test equipment, Rohde & Schwarz test equipment, Spirent Test Equipment, Qualcomm handsets, 3GPP platform X6260, Windows OS, SQL Writing/Analysis, Wireshark, Tektronics IRIS, HP-ALM Quality Center, Samsung Handsets.

TECHNICAL EXPERIENCE

Software/Databases: MS PowerPoint, MS Excel, OMC Soft Lab

Hardware: T-Mobile, HD Voice System

Methodologies: Upper Management, Architecture, Testing, Analyzing L1, L2,L3 Messages, Audio Test, ALU Labs, Test Plan, Test Scripts, Implementation Process, Problem Solving, VoLTE Project, Project Manager, IVR Testing, HP-ALM Quality Center, UMTS Testing, Technical Support, Troubleshooting

PROFESSIONAL EXPERIENCE

Tech Mahindra, Charlotte, NC May 2015- Present

Mobility Test Analyst

Create reports of progress of VoLTE project to discuss with project manager

Interact with vendors to monitor status of assigned deliverables

Verify LTE devices iOS and Android work properly in non LTE coverage areas

Validate update software through regression testing

Responsible for testing, troubleshooting and activation of new VoLTE builds using iOS and Android devices

Validate iOS and Android web based apps work properly including but not limited to google play store, multiplayer games and various websites (i.e. cnn.com, yahoo.com etc)

Provide feedback on daily sanity test

Travel domestically to provide testing on new VoLTE deployments

Validate Legacy system integration with LTE and HD Voice system

Perform IRAT and Inter/Intra BSC/RNC/TAC handover testing

Identify, analyze and document defects on iOS and Android devices

Travel domestically for pre/post launch of VoLTE testing

Technologies: VoLTE Project, Project Manager, HD Voice System, IVR Testing, HP-ALM Quality Center, PowerPoint, Excel, UMTS Testing, Technical Support, Troubleshooting

AT&T, Hoffman Estates, IL Apr 2013 – Aug 2014

Mobility Test Analyst

Coach new team members on how to perform test effectively and efficiently.

Assign daily task to team members.

Give feedback on individual progress.

Create reports of progress of VoLTE project to discuss with project manager.

Perform highly complex testing and analyzes network systems development including integration based on requirements for Samsung devices.

Validate Legacy system integration with LTE and HD Voice system.

Verify LTE devices work properly in non LTE coverage areas.

Validate update software through regression testing.

Validate Software and Hardware integration for device use.

Interact with vendors to monitor status of assigned deliverables.

Worked on the IVR testing project for the verification of IVR messages through voicemails.

Verified DTMS tones through IVR.

Perform system and interoperability testing for VoLTE capable devices before launched to market.

Create Defects using HP-ALM Quality Center.

Develop and prepare various management reports using Powerpoint and Excel.

Executed VoLTE and UMTS Testing procedures to carrier standards.

Create field test plans and customer acceptance plans to maintain the credibility/viability of the system.

Investigates and resolves highly complex operational matters of significance in conjunction with other engineering and technical support.

Travel locally to provide traces of indicated trouble spots within network.

Responsible for testing, troubleshooting and activation of new VoLTE builds.

Verification and testing of eNB translations and neighbor lists in support of LTE eNB activations and expansions.

Collecting drive test data to report defect relating to VoLTE.

Technologies: VoLTE Project, Project Manager, HD Voice System, IVR Testing, HP-ALM Quality Center, PowerPoint, Excel, UMTS Testing, Technical Support, Troubleshooting

AON HEWITT, Lincolnshire, IL Aug 2011 – Feb 2013

QA/Test Engineer

Create functional specification document and use case documents.

Interact with client for requirement gathering.

Documenting relevant configuration in analysis specifications.

Identifying/creating test participants.

Performing pension hand calculations for expected results as applicable.

Executing test plan and documents results.

Creating issues as needed when actual results don’t meet expected results.

Updating automated test scripts as needed.

Met with functional users to gather business requirements before implementation process.

Analyzing and debugging issues to create defects for changes needed to system.

Utilizing relevant problem-solving resources as needed.

Escalating issues when appropriate.

Reviewing client requirements documents and any preliminary analysis.

Identifying needed configuration to meet client requirements.

Completing analysis artifacts with configuration needs.

Reviews client requirements documents and any preliminary test plans.

Technologies: Test Plan, Test Scripts, Implementation Process, Problem Solving

INTEL MOBILE COMMUNICATIONS ALLENTOWN, PA Oct 2010 – Aug 2011

Quality/ Test Analyst

Test new and upgraded UMTS and LTE chipset for AT&T and T-Mobile.

Develop test procedures for field engineers to follow.

Train new employees on field procedures to ensure quality.

Develop documents needed for testers to complete connectivity and audio test.

Define, document and adhere to proper testing process and procedures to move DUT through the Product Acceptance testing cycle.

Provide lab support for customers when using ALU labs.

Review and analyze software requirements and architecture specifications.

Travel domestically and internationally to ensure that chipset meets customer requirements.

Technologies: T-Mobile, Audio Test, ALU Labs, Architecture

MOTOROLA, INC., Libertyville, IL Jul 2007 – Jun 2008

Mobile Applications Test Analyst

Test new and upgraded GSM, UMTS & CDMA Mobile phone products as part of the product approval process through execution of comprehensive test plans for T-Mobile and AT&T products.

Review and analyze software requirements and architecture specifications.

Manage other test Engineers progress during connectivity test in field.

Review data collected from other test Engineers once connectivity test has been conducted in field.

Test new hardware, software applications and accessories of new and upgraded products as they are released for T-Mobile and AT&T products.

Verified DTMS tones through IVR

Design and create comprehensive test procedures based on customer and development requirement specifications.

Design and develop test tools to improve the efficiency and effectiveness of the organization using structured software engineering process.

Define, document and adhere to proper testing process and procedures.

Drive test Mobile devices using Mobile Diagnostic tools to verify call performance and quality of products for T-Mobile and AT&T products.

Post process data logs including analyzing L1, L2 and L3 messages.

Technologies: T-Mobile, Architecture, Testing, Analyzing L1, L2,L3 Messages

MOTOROLA, INC., Schaumburg, IL Aug 2006 – May 2007

Test Engineer

Test cell phone devices with current software load to ensure proper functionality with hardware (i.e. EBTS, ACG, DAP).

List test results in program (Test Central) for upper management.

Create defect reports for upper management when the software and/or hardware has problems.

Configure sites for appropriate test in OMC soft lab.

Monitor test device (cell phone) using Ethernet Analyzer.

Place comments in test central when a specific test may need to be further tested but will not require a defect report.

Communicate with Software Engineers to ensure functionality of current load.

Communicate with Hardware Engineer of any issues concerning equipment outages, service restrictions, etc.

Technologies: Upper Management, OMC Soft Lab

EDUCATION

Master of Science in Information Systems Management

Concentration - Network Security

Keller Graduate School of Management Graduated - 2010

Bachelor of Science in Electronic Engineering Technology

DeVry University Chicago, IL Graduated - 2003

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