UDONNA V. ALLEN

*** ** **** *******, ******** Pines, Florida 33025 • Tel: 786-***-**** • Email: acqihb@r.postjobfree.com

Offering broad experience working in environments that demand strong organizational and interpersonal skills. Possess a strong work ethic and unwavering commitment to customer service excellence. Interact well with cross-functional department personnel, exercising a high degree of professionalism, discretion and problem resolution capabilities. Detail-oriented and resourceful with a proven ability to complete tasks on time and in accordance with expectations.

Accomplishments

Exceptional ability to effectively multi-task several complex assignments with tight deadlines.

People oriented, with a professional, courteous, and customer focused attitude.

Very proficient in computer office applications.

Employment History

Guest Solution Specialist-Carnival Cruise Line, Doral, Florida 08/2013 to 07/2014

Handled a high volume of incoming calls pertaining to escalations from current and past guest. Answered customers inquiries regarding the ship or cruise itinerary, and assisted travel agents with the coordination and preparation of all customer events.

Delivered Results

Maintained excellent track record in assisting with a high volume of escalations involving Travel Agents and customers.

Collection Clerk - United Collection Bureau, Miramar, Florida 03/2007 to 02/2010

Located and notified customers with delinquent accounts and attempted to secure payment. Contacted customers by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, and credit contract with customer. Received payments and posted amount paid to customer account. Notified credit department if customer failed to respond. Contacted delinquent account customers, granted extensions of credit, and kept records of financial status of customers.

Delivered Results

Recognized by management for being able to tactfully communicate with difficult customers during collection.

Logistics Clerk – Ryder Integrated Logistics, Miami, FL 05/2005 to 12/2006

Support the logistics staff by overseeing the movement of goods and establishing efficient shipping coordination. Update records after every inward and outward movement of goods and submit weekly/ monthly report to management. Coordinate between the office and warehousing, and communicate with all concerned personnel. Administered to input accident reports received via telephone, e-mail, fax and mail into the computer system.

Delivered Results

Assisted management in finding more efficient ways to ship products.

Collection Agent - Medical Business Service of Atlanta, Atlanta, Georgia 01/2003 to 03/2005

Handled a high volume of outbound / inbound calls pertaining to reconciliation and collection of delinquent accounts. Researched unsettled unpaid account balance and initiated all collection activities (telephonic calls, letters and emails). Entered all information about collection action of account into billing system, and produced standard aging reports. Answered customer inquiries about account status and resolved inconsistencies and prepared adjustments. Monitored and evaluated claims denied for payment, and coordinated with collection agency for payment.

Delivered Results

Maintained an excellent track record in administering collections while utilizing strong problem-solving skills.

Collection Representative - Global Expo, Inc., Atlanta, Georgia 03/2000 to 04/2002

Notified customers of delinquent accounts, and provided efficient processing of client payments for current and past due accounts. Monitored overdue accounts and suggested strategies to customers for debt repayment. Pursued payment recovery through the appeals process, ands documented support process for collection activities. Formulated statements to credit department, and maintained a record of collection and position of accounts. Generated monthly statements and invoices for debtors, and ensured compliance to all regulations for collection procedures.

Delivered Results

Commended for initiative, enthusiasm, tenacity, and intense customer focus and dependability in monthly appraisals.

Education History

Diploma – Robert Morgan Vocational, Miami, Florida

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