ROBERT S. REDDING

*** ***** ****** ****: 215-***-****

Glenside, PA 19038 acqih5@r.postjobfree.com Cell: 267-***-****

LinkedIn Profile: http://www.linkedin.com/pub/robert-redding/11/7b5/23a

Summary

Technical support specialist with excellent customer support, sales and diagnostic skills. Provider of phone support for company wide employees, on a global platform, utilizing troubleshooting, and remote connection of hundreds of commercial and proprietary software applications and network processes. Known for effective resolution of complex problems while demonstrating patience and concern for clients. Ability to effectively interact and offer technical solutions to non-technical audiences.

TECHNICAL KNOWLEDGE

Dameware, Remedy, SMS, HP Overview, Microsoft Outlook, Word, Excel, Active Directory, Thomson Financial, Lotus Notes, Microsoft Office Suite, Windows NT 2000 & XP, Workflow, VPN Contivity, Citrix, Centerview Agent, Previo, CFE, VPas, LifePro, Pride, Enterprise Administrator, Nortel Networks, AT&T Global Network, Sygate Security Agent, Peregrine, Digital Workflow, I-Pass Connect, Pointsec Entrust, Safeboot, Cisco VPN Client, JP Edwards, Blackberry, Vendor Manager, Orcom, MVS, Meditech, Soarian, Invision, Checkpoint, IBEX, ConfigMgr, Service Now

Professional Experience

COMPUTER AID INC, Allentown, PA. July 2010 – Current

Contracted Tier 1/Tier 2 Help Desk Analyst

Currently delivering outstanding IT phone support to the medical personnel of a network of hospitals owned by our client company, Catholic Health East.

EDS, Cherry Hill, NJ February 2006 – November 2008

Tier 1/Tier 2 Help Desk Associate

Provided quality helpdesk support services to the international employees of the Towers Perrin Corporation, Excellerate HRO, and EDS.

Recruited by EDS from Tek Systems, based on experience, professionalism and performance.

Pioneered and led the second and third shift support teams, when implemented by the Company.

Provided superb customer service, resolving a majority of client PC, printer and PDA issues, wireless and VPN connectivity issues, on first call.

Recognized by managers and customers for ability to defuse technical anxiety, while effectively offering immediate resolution to business issues.

Selected to perform a primary role, in coordinating the resolutions of high impact network outages.

Trained new hires on all areas of support, also provided numerous documentations, for the Company’s knowledge base.

TEK SYSTEMS, King of Prussia, Pa. March 2005 – February 2006

Contracted helpdesk technician

Provided service desk support services to the international employees of the Towers Perrin Corporation, and EDS. resolving a majority of client PC, printer and PDA issues, wireless and VPN connectivity issues, on first call.

Education

Devry University – Chicago, IL May 2009 – March 2015

Bachelor of Computer and Information Sciences

Major Concentration: Database Management

Dean’s List, 2009, 2011, 2013, 2014