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Customer Service Security

Location:
Yonkers, NY
Posted:
June 30, 2015

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Resume:

Social Security Administration, GS-* Teleservice Contact Representative 05/2015-present

Jamaica Teleservice Center, 1 Jamaica Center Plaza New York City

Contributing to the Agency’s mission through direct and personal service to the public. This involves speaking with customers by telephone through SSA’s National number to provide information on SSA laws, rules and regulations, obtaining information in order to determine eligibility for programs administered by SSA, and using state of the art computer technology to access and update information about claims.

Handle basic Medicare questions and issues such as Title 16 programs

Social Security card requests

Administer social security Title 2 Programs

Heavy phone interaction on a daily basis; Heavy customer service interaction on a daily basis.

Handle earnings records issues

Access/ Disclose Social Security related issues

New York City Department of Corrections, New York City, Corrections officer 04/2012 – 05/2015

Robert N. Davoren Center Building C74, Adolescent Correctional Facility

Supervising activities and work assignments of adolescent inmates. Routinely search inmates and their living quarters for contraband such as weapons or drugs, settle disputes between inmates, and enforce discipline. Inspect the facilities for unsanitary conditions, fire hazards, and any evidence of tampering or damage to locks, bars, grilles, doors, and gates, screening of mail and visitors for prohibited items. Communication orally, in order to provide information to the inmate population

Use of force and restraints (i.e., handcuffs, leg-irons, belly-chain.)

Weapons (firearms, pepper spray, batons)

Self-defense

First aid and CPR

Suicide awareness and prevention

Critical incident stress management

Andrews International, New York City, Security Guard 01/2012 - 04/2012

Provides full-service security and risk management.

Inspect and adjust security systems, equipment, and machinery to ensure operational use and to detect evidence of tampering.

Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.

Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons

Answer alarms and investigate disturbances

Patrol premises of campus grounds to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.

US Security Associates, New York City, Security Guard 04/2011 - 01/2012

Patrol premises of campus grounds to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.

Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.

Answer alarms and investigate disturbances.

Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

Call police or fire departments in cases of emergency, such

Inspect and adjust security systems, equipment, and

Michael Page International, Banking & Financial Services, New York City Administrative Assistant, 7/2007-2/2009

Maintained and tracked travel database for employees.

Provide daily administrative support to consultants, middle office managers and directors of the firm

Travel and Expense claim settlements.

Preparation of client invoices and document

Proficient in Microsoft Outlook, Microsoft Word and Excel

Preparation and scheduling of meetings.

US Marine Corps, US Naval Station Norfolk, Norfolk, VA, Administrative Supervisor/ office manager 5/2004-12/2006

Coordination of meetings for upper level service members.

Coordination between upper level service members and subordinates on office procedure.

Daily coordination of subordinates and advising new officers on office protocol and process

Entered and retrieved personnel information using an automated information system.

Organized, maintained, and reviewed personnel records including pay documents.

Assisted assigned personnel and their families with pay and benefit issues

US Marine Corps, Marine Corps Air Station Iwakuni, Iwakuni Japan, Administrative Clerk 5/2003-5/2004

Detail day accountability report

Navy massages peroration

Daily progress reports

Order writing for personnel

Legal reports peroration

Travel and Expense claim settlements

EDUCATION

St. John’s University, Queens, New York

Bachelor of Science in Communications Class of 2002



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