601-***-****

Anita L. Nash acqify@r.postjobfree.com

**** ***** ***** *****

Grand Prairie, TX 75052

SUMMARY OF QUALIFICATIONS

Over 16 years of professional experience in PC and mainframe computer operation systems / production support, help desk support, quality assurance, and telecommunications;

Certified Public Manager Level III-obtained by the Mississippi State Personnel Board

5+ years leading and supervising a MIS Operations/Data Processing team;

5+ years of writing technical policies and procedures for day to day operations and updating Disaster Recovery processes;

5+ years of Telecom Coordination, acting as single point of contact for the Avaya Voice Services Phone System; Overseeing all Telecommunications and coordination of telephones, voice services, and long distance activities within an agency.

5+ years administration, support (hardware / software break/fix, upgrade, diagnosis and repair of equipment in an IT environment;

Skilled in gathering, analyzing and interpreting information.

Skilled in establishing priorities, training, hiring, and coordinating work activities.

Education

CCI, Arlington, TX

Computer Networking Administration 2015

Jackson State University,( Jackson, MS) January 1996 to August 2001

Bachelor of Business Administration - Business Management

Jackson State University’s School of Business (AACSB Accredited)

Work Experience

Office Depot –Darby Day Staffing (Grand Prairie, Texas)

Production Print Operator April 2015 to Present

Perform a variety of technical and support services involving printing and production operations;

Organize and implement a production work schedule for processing requests; Monitor printing and production services for the Southeast Regional Offices

Provide direction and support during schedule interruptions to accommodate emergency requests.

Review online print requests, Operate Xerox Nuvera 120 EA, Xerox Nuvera 144 Production System, Xerox 6155, Xerox Nuvera 120 MICR, Xerox Nuvera 314 EA, Xerox Docu Print 550, and Xerox Production 800/1000i Color printers;

Develop database and maintain a job log for assigned projects; Trouble-shoot production files;

Perform pre-flight digital file preparations and originals clean up; Create and implement an accountability system for each phase of the production schedule to insure the timely completion and availability of projects;

Perform tasks using standard operating equipment and computer programs to prepare and format, forms, reports, correspondence, and other documents

Print various forms using Xerox Docu-Print 500 and Docu-Print 100/100MX

Alcon Laboratories/ Novartis - Source One Technical Solutions (Fort Worth, Texas)

IT Analyst-Contractor October 2013 to December 2013

NOC monitoring

Monitored Control-M Global Computer Command Center for any alerts/failures

Escalated job abends to application support team as per ABEND documentation.

Performed temporary and permanent ControlM job set up changes and submissions in AJF and Desktop.

AS400/iSeries:

Monitored and acted on alerts/failures reported via AS400 MPLUS

Monitored and restarted TSM backup jobs running on Wintel and AIX platforms

Monitored, coordinated responded, and troubleshot Infrastructure Alerts;

Performed stops and starts on Server services

Monitored Remedy queues and dispatched GCC Incidents

Supported facility change requests

Supported global notification process during outages.

Public Employees Retirement System of Mississippi (Jackson, Mississippi)

Lead System Operator- MIS Operations Supervisor July 2007 to March 2013

Provided Computer Operations Support including: running of Nightly Batch jobs, printing of payroll checks, daily refund checks, daily 1099r's, annual 1099r's and other agency forms; maintain forms and toner inventory;

atch scheduling of all daily, weekly, monthly, and annual production jobs;

Established and maintained standards and procedures that maximize operations responses to encountered incidents and minimize service availability interruptions.

Monitored batch cycle performance to meet the scheduled production requirements.

Executed Baselines-code deployments, system refreshes and recycles;

Monitored, Coordinated/scheduled all MIS Helpdesk activities, responded to user requests and trouble tickets; troubleshot problems related to users’ accounts (consisting of Windows / Novell, Outlook, Internet, VPN, mainframe, Active Directory, etc) ; Assisted users and clients with inquiries and problem calls on report viewing, printed related issues and other problems.

Managed payroll processing team; worked closely with other service delivery departments for Client Services, Technical Services, and Payroll Production to deliver quality, accuracy, and timeliness in the payroll process. Reconciled Monthly payroll and daily refund discrepancies.

Performed procedures for backup, recovery, and archival of files stored on the network. Assisted in maintaining the operating system and security software utilized on the network

Developed priorities, planned and followed-up on practices for systems and processes.

Devised or modified procedures to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results.

Performed as Telecom Coordinator- responsible for the agency’s Avaya Voice Services- Communication System; Set up user telephone access, long distance codes, voicemail, name display etc.; Worked with call center managers to trouble-shot CMS software;

Created, maintained, and updated MIS documentation. Assisted systems programmers in implementation changes to the O/S

Tested, Maintained and updated Disaster Recovery Procedures

Scheduled, Conducted and Participated in conferences and meetings, working with business units on projects, and upgrades (such as RFP’s and IDP sessions); Assisted in product evaluations of upgraded or new hardware and software and identified strengths, weaknesses, and potential benefits to the agency

Performed QA & QA testing of MIS processes and procedures;

Systems/Software/Applications

Proficient with Microsoft Office Suite 2010, 2007, and 2003; Microsoft Access 2007, 2003

Microsoft Operating Systems-Windows 7, Windows Vista, Windows XP, Windows 2000, Windows NT, 2003, Novell, Server/Exchange, Windows domain networking, and remote access software( Dame Ware Mini Remote) VPN;

MS SQL, Active Directory, Internet Explorer, Filezilla, FTP, Zendesk, Remedy, Tivoli, Merant Tracker, Vinsoft’s ECS production job scheduler, TSO/ISPF, SQL Query Analyzer, CICS, MS Outlook, Forte Application Environment, Forte Conductor, SQL, Foxpro, Oracle, Microsoft Access 2003 and 2007

HP Storage Works-Cybernetics;

Networking

TCP/IP network addressing and data delivery

Comp TIA Network +, and Security + procedures

Extensive experience with PC and mainframe computer operations systems;

LAN/WAN, TCP/IP, VPN (SSL, L2TP/IPSec,SSTP, PPTP)

Configured and Implemented different Networks (Ethernet and Wireless 802.11/b/g/n)

Configured Cisco Switches and Routers

Configured and Install different Servers (Windows 2003/2008/2012) with various services:

I.T. Certifications:

MCITP- Microsoft Certified I.T. Professional - July 2015

Comp TIA A+ - September 2015

Comp TIA Security+ - August 2015

Linux - August 2015

PROFESSIONAL TRAINING

State of Mississippi’s Certified Public Manger Program Levels I, II, and III, Basic Supervisory Program, SQL Querying Levels I, and II, Microsoft Excel Levels I, II and III, PERS PLUS Management Training; Communications and Diversity Training for Managers; Quality Assurance Management for IT Members; Mind-leaders ON-Line Training for Technical and Business Class Leaders; Oracle 11g

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