KSHAMA CHORAWALA

SUMMARY

Business Analyst, Project/Program Manager,with more than 14 years of experience in project management responsibilities such as project planning, risk mitigation, status reporting, issue resolution and key lessons learned. Skilled at acting as a liaison between business and technical partners. Solid history of developing process improvements to streamline project/ program-related processes; able to build rapport and cultivate cohesive business relationships and partnerships to achieve goals. Quick thinking self-starter who effectively leverages business acumen and leadership capabilities to identify opportunities where economies of scale can be gained through cross-functional efforts. Articulate communicator able to translate highly technical terminology into comprehensible language; excellent speaker and presenter. Global experience working with Operation teams in India. Familiar with Web 2.0 technology and Liferay. Quick learner with a good understanding of how systems work and has the ability to translate technical aspects to business.

AREAS OF EXPERTISE:

Knowledge of industry standard methodologies like Agile and Iterative Software Development Life Cycle Process (Rational Unified Process -RUP)

Well versed with MS Projects for planning, effort estimation, resource scheduling and utilization and project monitoring.

Experience in creating and working with documents like proposals, scope, detailed requirements, functional specifications, process workflows, test plans and presentations.

Well versed in preparing UML diagrams - Use cases, State diagrams, Activity diagrams, Sequence diagrams, Class diagrams, Data Flow diagram, Process Flow diagram, etc. using modeling tools like MS Visio.

Extensive experience in prototyping and visualizing the design of the system using UML diagrams, Activity diagrams, Web page mock-ups (HTML and Javascript) and MS Powerpoint.

Program Management Office (PMO), Planning, Change Management, Risk / Issue Management, Resource Management, Release Management, Procurement & Vendor Management

Technical Skills

EAI Tools

MQ Series, Websphere Message Broker 6.0, WebSphere MQ Integrator 2.1(prior version of Websphere Message Broker), Websphere MQ 6.0

Databases

SQL Server 7.0, Oracle 9i, IBM DB2 6.1/7.1, SQL Server 2005-2008

Software Engineering Methodologies/

Tools/Technologies

Rational Portfolio Manager(RPM), MS Office, Microsoft Project Plan, Share point

Other Skills

Java-J2EE, JSP, Servlet, JavaScript, HTML

Operating Systems

Windows NT, Windows XP

Professional Experience

Title

Wells Fargo – Whole Sale Banking

Client

Wells Fargo

Period

10/20/2014 - 05/15/2015

Description

Fraud Management Group (FMG) under Wholesale Banking had enhancements for the existing Fraud Management system.

Role

Project Manager

Team Size

10

Environment

Java, j2ee, Oracle PL/SQL, Unix

Contribution

Responsible for working on the implementation of a system that will successfully consolidate, standardize and enhance fraud monitoring activities in Wells Wholesale banking

Responsible for development and ownership of the program roadmap

Manage various project timelines to ensure that they are within the program timelines of the global team

Manage project Change Controls, Risks/ Issues, etc.

Communicate Weekly Status to Senior Management

Standard Project management responsibilities

Partnered with business stakeholders to prioritize strategic requirements based on ROI, market need and delivery capacity

Responsible for overall delivery of the project from the business side.

Managing project stakeholder and business sponsor expectations

Managing the programs across various cross-functional teams like IT, Fraud team, outside vendors and the Wells Fargo PMO

Following the SDLC project life cycle for timely project delivery

Conduct virtual meetings and discussion sessions

Project Manager at IBM India Pvt Ltd (May 2009-May 2014)

Title

BNP-Paribas - Enhancement

Client

BNP Paribas, Paris

Period

12/12/2013 - 05/30/2014

Description

Enhancements on Financial and Risk applications were in scope with the IBM-India team for this project.

Role

Project Manager

Team Size

16

Environment

Java, j2ee, MS Projects, MS-SQL Server, MS-Visio, MS Office Suite and SharePoint

Contribution

As the project manager of the Enhancement team, the contribution was:

Prepared the Document of Understanding (DoU) for the project based on the solution and the contract between IBM-India and the Geo team.

Did staffing to get a team of skilled practitioners with java/Oracle/Unix/Datastage skills. Did their on boarding formalities that include sharing the Non-Disclosure Agreement, userid creation forms and the Business Conduct Guidelines certification to the Geo PMO.

Interacted with the Geo team in the Daily Staffing Call to update the progress on the staffing plan for the India team. Also interacted with the Geo team in the Weekly Status Call to get clarity on the Knowledge Transfer to be obtained from the incumbent vendor.

Prepared the team for the Knowledge Transfer by arranging sessions with the Business Analyst.

Title

PHH Corporation-Enhancement

Client

PHH Corporation, NJ, USA

Period

04/12/2013 - 10/11/2013

Description

There were hundreds of applications that were in use by PHH. The enhancement team was formed to work on the enhancements of these applications that were majorly in java and oracle.

Role

Project Manager

Team Size

15

Environment

Java, j2ee(JSP,JSF and EJB), Webservices, TIBCO, Oracle, Sybase and Weblogic

Contribution

As the project manager of the PHH Enhancement team, the contribution was:

Built a team of java and oracle skilled practitioners. Made them acquainted with the various applications used in PHH by interacting and coordinating with the Steady State team for getting the KT documents and the KT videos of applications.

Interacted with the Geo team in the Daily Status Call to get clarity on the work to be done by the offshore team. Also, shared the issues/risks regarding access and query response TAT that would hamper the work.

Based on the priorities given by the Geo team, did Project Planning, assigned enhancements and tracked risks/issues to closure.

Participated in the deployment meetings to understand the plan and actions for the Enhancement team.

Participated in the Change Approval Board(CAB) meetings before deployment of code to production. Prepared the roll-back action plan for each deployment plan.

There was a lot of pressure to make the first release (V641) a success as that would give the client confidence in IBM skills/capability. On 20 Sep 2013, V641 was made live successfully. Good Coordination with the Architect Team, QA team, Steady State team and the Geo Team resulted in the success of this release.

Used Scrum methodology to deliver faster for minor enhancements and defect fixes.

Managed project stakeholders expectations all the time.

Managed the programs across various cross-functional teams like Steady State team, Architect team, Development and Enhancement team, QA/Testing Team, Business Users and the PMO.

Followed the SDLC project life cycle for timely project delivery – High Level Design Document, Low Level Design document, Unit Test Report were products for each enhancement.

Conducted virtual meetings and discussion sessions for knowledge transfer, design discussions and for QA test.

Communicate weekly status to senior management by preparing the weekly status report and by attending the weekly status call.

Title

ADM-EAI

Client

Idea Cellular, India

Period

08/03/2010 – 03/31/2013

Description

The ADM-EAI team was formed to work on all the integration needs of Idea. The team worked on enhancements on the existing integrations and also on new integrations for the Prepaid stack of applications.

Role

Program Manager/Delivery Manager

Team Size

15

Environment

Websphere Message Broker 6.1, Websphere MQ 6.0, DB2 8.1

Contribution

The contribution was to successfully build the EAI team and deliver results as envisioned by the senior management. Some highlights :

Built a team of Message Broker/MQ skilled practitioners out of the 9 graduate hires.

Built commonly used services at EAI, so that several applications can fetch the required data by using the EAI service. This involved coordinating with various stake holders and getting their buy-in to use the newly developed services.

Built a rapport with the Operations team (the team who owns the production environment and supports production issues) so that they involve the ADM team at the right time to avoid Severity 2 and Severity 1 issues.

Project Planning, assigning work and tracking work to ensure timely delivery.

Identifying risks and issues and tracking them to closure.

Participating in CAB (Change Approval Board) meetings for the deployment plan and schedule.

Stakeholders management at all times.

Followed the SDLC project life cycle for timely project delivery.

Prepared the weekly status reports to communicate weekly status to the Portfolio Manager.

Prepared the monthly status report to communicate the progress on Change Requests to the client.

Title

SCPDB (Service Control Point Database)

Client

Idea Cellular, India

Period

05/01/2009 - 01/31/2011

Description

This database loads the CDRs and DRs and provides several SLA based reports to business.

Role

Project Manager

Team Size

10

Environment

DataStage 8.1, Oracle 10g, AIX UNIX

Contribution

As the project manager of SCPDB team, the contribution included:

Coordinating with the customer to prioritize the pending Change Requests backlog.

Communicating with the customer for new Change Requests and work in close liaison with the technical teams.

Building a good rapport with the Operations team(the team who owns the production environment and supports production issues) so that they involve the ADM team at the right time to avoid SLA breach.

Staffing and team management

Project Planning, assigning work and tracking work.

Identifying risks and issues and tracking them to closure.

Participating in CAB (Change Approval Board) meetings for the deployment plan and schedule.

Communicate the progress on each Change Request by preparing weekly status report and monthly status report.

Title

WMGIS

Client

NiSource, USA

Period

02/07/2008 - 03/31/2009

Description

WMGIS(Work Management Geographical Information System) is an integration project. It has several interfaces between the various applications used in NiSource, Indiana. These applications integrate their data with Maximo; and Maximo sends data to these applications when required. Message Broker transforms the message to the desired output format.

Role

Message Broker Lead

Team Size

20

MB Team

10

Environment

Websphere MQ 6.0, WebSphere Message Broker 6.0.2, DB2, Oracle 9.1,Windows XP

Contribution

As the MB Technical Lead, the contribution included:

Project Planning for the components assigned to offshore.

Preparing work plans and associating work items to each team member.

Making the team aware of the estimation guidelines for the middleware work.

Tracking the work assigned to the team.

Reporting status to onsite in the Status calls and through the status report.

Analysis and understanding of the design documents of various interfaces provided by the client.

To motivate and bind the team.

There was not a single person with Message Broker skills. Trained 9 persons from the existing team of 20 with the basics of MQ and MB and the team worked independently like experienced MB resources.

As an associate project manager, participated in making the quality documents, facing the PHR and PMR; and closing the NCs.

Title

EPAS 1.1

Client

Fireman’s Fund Insurance Company, USA

Period

01/22/2007 – 10/26/2007

Description

EPAS(Enterprise Policy Administration System) project involves developing interfaces for FFIC client.

Role

Offshore Development Lead

Team Size

19

Environment

IBM MQSeries 5.1, WebSphere Message Broker 6.0, DB2, Oracle 9.1,Java/J2EE, Windows XP

Contribution

Got involved in the analysis and understanding of the design documents of various interfaces provided by the client.

As Project Leader, was involved in preparation of work plans, and associate work items to each member of the team. Motivating the team, Tracking, Reporting status to onsite lead, communicating to onsite for the resolution of queries – were the major tasks done. Successfully motivated the team and alleviated the happiness level of the team without compromising on the project deliverables and the deadlines.

Title

Moss Decommissioning

Client

JP Morgan Chase, UK

Period

09/12/2006 – 12/29/2006

Description

The system Moss needs to be replaced by MRA(Message Receipt & Acknowledgement) where the messages, from FTP or from MQ Series, need to be validated, reformatted and send to the downstream systems

Role

Project Leader

Team Size

10

Environment

IBM MQSeries 5.1, WebSphere Message Broker 6.0, DB2, Oracle 9.1,Java/J2EE, Windows XP

Contribution

Was involved in the analysis and understanding of the functional specs provided by the client. Was involved in the design of the system.

As Project Leader, was involved in preparation of work plans, and associate work items to each member of the team. Also contributed to the training of the new resources.

Title

EPL Data Migration

Client

Checkfree, USA

Period

04/01/2006 – 09/11/2006

Description

The data in the old APL application is to be inserted in the new database of the EPL application. This is done using the orchestrations of BizTalk project in Microsoft Visual Studio 2005.

Role

Module Leader

Team size

3

Environment

Microsoft Visual Studio 2005, Microsoft BizTalk Server 6.0, Visual C#, Microsoft SQL Server 2005, Windows XP

Contribution

Was involved in the analysis of the mapping file and the data file received from the client.

As Module Leader, was involved in preparation of work plans, and associate work items to each member of the team. Also contributed to the training of the new resources.

Title

Message Express

Client

JP Morgan Chase, UK

Period

12/01/2005 – 03/31/2006

Description

JPMC had TPCI application in place which did validation, enrichment, and transformation for a single message type. JPMC wanted to enhance this functionality for several other message types using WMQI. The GUI included dashboard and reporting and was done using Java/JSP Struts framework.

Role

Team Member

Team Size

5

Environment

IBM MQSeries 5.1, WebSphere MQ Integrator 2.1, DB2 7.1, Oracle 9.1, Toad, Windows XP

Contribution

Joined the team almost at the end of the design phase. Was involved in the review of the design and so first had to read and analyze the functional specs. Involved in writing System Test Cases for the WMQI team. Contributed in coding and testing of WMQI module. Also involved in Integration Testing.

Title

MDS

Client

New York Stock Exchange, USA

Period

06/01/2005 - 11/21/2005

Description

NYSE provides market data to vendors, maintains details of various vendors and subscribers, inventory of data provided and billing of Vendors/Subscribers. MDS(Market Data system) is a set of applications for this purpose and Satyam supports majority of these applications. Satyam is mainly involved into application maintenance and enhancements using the onsite-offshore model.

Role

Team Member

Team Size

5

Environment

PowerBuilder 10.0 Oracle 9.1, Toad, Windows XP

Contribution

Learnt the new technology in a very less time. Also learnt the business of the application and then went to onsite for a 3 month on-site coordinator role.

Title

Multifonds

Client

JP Morgan Chase, UK

Period

02/01/2005 – 05/31/2005

Description

This work involved merging of two different xml files (messages) in a single message xml file. This xml goes as input to another flow wherein the embedded xml file is converted to SMF format.

Role

Module Leader

Team Size

1

Environment

IBM MQSeries 5.1, WebSphere MQ Integrator 2.1, DB2 7.1, Windows XP

Contribution

Was the only person from offshore for this work. Involved in the analysis of the documents received from onsite. Designed the flows. Also contributed in unit testing each flow and then integration testing.

Title

FA Customer List

Client

TD, Canada

Period

09/01/2004 – 12/31/2004

Description

This was a J2EE project having MVC architecture. The aim was to design a portfolio management system for all assigned customers belonging to a Financial Advisor (FA) or to an FA selected by a Branch Manager.

Role

Team Member

Team Size

5

Environment

WSAD 5.1.1, Rational Rose (for design), Oracle 8.1, Windows NT

Contribution

Was involved in analysis of the functional specs, making the prototype of the application. Also contributed to Coding as per the sequence diagrams, unit testing and integration testing of the application.

Title

MQMM(Neon and WMQI)

Client

JP Morgan Chase, UK

Period

02/18/2003 - 03/19/2004

Description

The project had maintenance and enhancement on the messages transformed using the Neon tools. All the messages were then transformed using WMQI which reduced the cycle time involved as compared to the Neon tools.

Role

Module Leader

Team Size

11

Environment

IBM MQSeries 5.1, WebSphere MQ Integrator 2.1, DB2 7.1, Neon Formatter, MQSI 1.1, Windows NT

Contribution

Was involved in the analysis of the mapping file and the data file received from the client. Involved in designing flows to meet the requirements. Also contributed in testing the flows.

Was also involved in the enhancement of transformation of messages using Neon tools.

As Module Leader, was involved in preparation of work plans, and associate work items to each member of the team. Also contributed to the training of the new resources.

Title

Message Edit Facility(MEF)

Client

JP Morgan Chase, UK

Period

09/10/2002 – 01/25/2003

Description

This enabled users to update/edit the messages with the environment and therefore process the messages without the help of the Messaging Coordinator.

Role

Team Member

Team Size

3

Environment

Java, JSP using J2EE, IBM Visual Age, Toad, Oracle 8.1, Windows NT

Contribution

Was involved in understanding the existing MEF application and fix bugs reported by the client. Also involved in making the prototype of the enhancements and then working on its code and testing the same.

Title

SWL and Program Cost

Client

GE Power Systems, USA

Period

01/01/2002 – 08/30/2002

Description

These were the widgets related to workflow and data management in Power generation. The Program Cost Widget was to track Program Cost expenditure throughout the year against planned budget that was done at the beginning of the year. The SW&L data was utilized by General Managers (GM's), Program Managers (PM's), Functional Managers (FM's) and individual contributors (IC's).

Role

Team Member

Team Size

6

Environment

Rational Rose(for design), Oracle 8, Java/JSP using J2EE, Windows NT

Contribution

Was involved in the analysis and design of the application. Made sequence diagrams and class diagrams for the design delivery.

Was involved in coding as per the design diagrams, unit testing and integration testing of the entire application.

Title

Global Connector (Maintenance)

Client

GE Power Systems, USA

Period

02/01/2001 – 11/30/2001

Description

The Global Connector is a web-based application, which integrates the various standalone applications used within GE. It is coded using CGI scripts written in C++. Any manipulation of data is done using Sybase or oracle stored procedures.

Role

Team Member

Team Size

4

Environment

Borland C++5.0, CGI Scripts, HTML, JavaScript, Oracle 8.0, Sybase 11.1.1, Windows NT

Contribution

Analysis and replication of the bugs reported by the onsite team. Understanding the existing application and making changes to the application code to fix bugs and for minor enhancements. Testing the application thoroughly before giving the modified code to the client.

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