John Patrick Phelan

IT Operations Executive

815-***-****

acqif4@r.postjobfree.com

http://www.linkedin.com/in/johnpatrickphelan

Summary

An Information Technology veteran with 30+ years of experience managing infrastructure and IT services for large, global companies with a strong managerial / technical background and sound financial discipline.

Experience

Director, IT Support Services at CommScope

October 2014 – January 2015 (4 months)

Led a group of 60+ global employees responsible for IT support services. Responsibilities included the global Service Desk and regional site support for a $4B manufacturing enterprise. Accomplishments included a pilot rollout of Office 365 to upgrade versions of Microsoft Office while moving to a cloud hosting of Email, Instant Messaging, and file sharing.

Board of Directors at Silver Cross Hospital

October 2011 - Present (3 years +)

Serve as a board member of a 300 bed regional hospital that has been named a Thomson Reuters Healthcare 100 Top Hospitals National Award winner for 7 consecutive years. Appointed as chairman of the Financial Resources committee in 2014.

VP, IT Operations at CommScope

2008 - October 2014 (6 years)

Led a group of 100+ global employees responsible for running the IT Operation. Responsibilities include data centers, networks, telephony, DBA's, Service Desk, and regional site support for a $4B manufacturing enterprise. Accomplishments included:

Effectively managed a budget in excess of $16m as part of an overall IT Budget of $40m

Successfully migrated core ERP system from PA-RISC hardware to Virtualized X86

“In-sourced” Disaster Recovery to co-location data center driving business revenue

Drove IT synergies in numerous mergers, acquisitions, and divestitures

Established a 24x7 network operation center in India with internal staffing

Successfully implemented ServiceNow to drive ITIL best practices

Delivered “best in class” IT service levels as measured by net promoter scores

Transformed server environments from physical to > 95% virtualized

Transformed global server backup environment from tape to de-duplications disk

Director, IT Operations at CommScope/ Formerly Andrew Corporation

January 2002 - March 2008 (6 years 3 months)

Data Center Manager at Andrew Corporation

June 1987 - January 2002 (14 years 8 months)

Systems Programmer at Andrew Corporation

January 1985 - June 1987 (2 years 6 months)

Systems Analyst at Andrew Corporation

January 1983 - January 1985 (2 years 1 month)

Programmer Analyst at Panduit

September 1978 - January 1983 (4 years 5 months)

Volunteer Experience

Panelist at CAMP IT Conference in Rosemont, IL

July 2014

Served as a panelist discussing experiences on "How to run IT Operations like a business" at the July 10, 2014 CAMP IT Infrastructure & Operations Management Conference

Languages

Spanish

Skills & Expertise

Telecommunications Data Center VOIP

Cisco Technologies Vendor Management Disaster Recovery

Managed Services Call Centers Enterprise Software

IT Management IT Strategy Integration

Network Design SaaS Security

WAN Wireless Leadership

Network Architecture ITIL Network Security

IT Operations Virtualization Professional Services

Program Management Cloud Computing

Education

Governors State University

MBA, Business, 1981 – 1989

Certifications

Certified Public Accountant

Illinois CPA Society October 1988

Contact this candidate