Naser Malka

**** ******* **** ***, **** Point NC, 336-***-****, acqieq@r.postjobfree.com

Summary

** ***** ** ********** - ** enterprise architecture IT projects, managed all aspects of performance management for large multi-site and multi country enterprise software implementations like, (Oracle 11i integrated with) Retail Pro, Retek, Oracle HCM, SSL Self Services and OTL, CRM (Microsoft Dynamics), Call Center Cisco IPCC express, Web Tech fleet Tracking Management System. Experience to work in retail, distribution and manufacturing companies, Managing EPM – Enterprise Project Management – “share point Server and Microsoft Project Server. Designing IT Governance standards: IT KPI, IT procurement and Vendors communication, IT SLA, and IT Policies and procedure. And IT Infrastructure upgrades

Professional Development and Certification

Project Management Professional (PMP) certification in process,

Program Management Professional (PgMP) certification in process

CCNA, CCNP & MCSE boot camp course,

BI tools (IBM Cognos),

EPM ( Microsoft Project) and Microsoft Projects Servers PWA)

Crystal Reports (self-taught)

Multi Media implementer,

Professional in using Microsoft Office Packages

SQL & Data Mining

Education

B.S. Computer Science, Sardar Patel University

Special Skills

Ability to lead projects

Define deliverables

Run coordination activities and meetings

Coach teams and resolve deliverables

Operational IT Project Management experience

Ability to manage application deployment into data center environments

Understand data center operations

Understand the ITILv3 framework or similar standard for IT operations

Ability to use SharePoint and/or Wiki for information management

Software development lifecycle experience

Technical Knowledge

Manage knowledgebase using SharePoint

Enterprise project management & tracking software- CA Clarity, Jira, RTC

Network monitoring applications (CA eHealth, IBM Netcool) and protocols (SNMP)

Negotiate with customer to define business and system requirements

Negotiate requests for proposals and bids

Perform project requirements management

Define schedules and deliverables

Coordinate delivery of new functionality with customer

Work with technology teams to implement solutions

Manage and resolve risks

Dev-Ops

Manage deployment of code from development through to production

Professional Experience

American-Ethiopian Engineers Non Profit Org. U.S.A, Oct 2013-Current

A member to develop the IT, PMO.

The Ethio-American Engineering Group is composed of Ethiopian American professionals,, and whose expertise is in the transportation, IT, Project Management field; including traffic engineering, ITS, Civil Engineering as well as urban and transportation planning. The group is bound by a common interest of its members to help their native country, Ethiopia, modernize and improve its transportation system. My responsibilities is to enhance and manage the I.T Related Projects, events.

MENA Electronic Retailers, KSA Nov 2003-Jun 2013

IT Project/Program Manager May 2006- Jun 2013-Reporting to IT Director

Promoted as project manager role to plan,

Schedule and execute all stages of enterprise software, hardware and system implementations. Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets.

Excelled in guiding the work of technical teams. Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.

Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects.

Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs

Contribute the company growth for national and international retail and distribution company, managing large-scale, top-priority and complex technology initiatives with average budgets of over 5M USD per project leading cross functional IT teams ( up to 25 per project) driving the high quality execution of systems engineering, software/database development and enterprise wide implementation projects.

IT Project Coordinator Nov 2003 to May 2006 – Reporting to the project Manager

Joined the company as IT Projects Coordinator, this to support

The company Oracle Implementation Project team,

Project Coordinator for Oracle – Retail pro POS system Implementation and integration

Team Leader for data integration and migration from legacy system Advantage to the new applications plat form ( Oracle –Retail Pro )

Main Duties,

Maximizing the IT infrastructure capacity and IT resources to fulfil with company business growth and strategic development programs,

Identify,negotiate build business relationship with top information technology partners worldwide like (Microsoft, Cisco, Oracle,Cognos and others ),

Implementing new standards, procedures, relevant to the new market/country,

Performing competitor analysis, new retail site locations negotiations; liaise with Malls, airports, legal, services providers,

Partnering with internal functional teams to deliver successful openings,

Tracking the project’s progress along with its budget and timelines,

Provide periodic and detailed status reports to the steering committee,

Internal Auditor,to ensure that all IT resources are managed and allocated according to the budget,

Facilitated periodical IT Meetings to monitor project execution and reporting associated or anticipated project risks, Get Business acceptance for IT Deliverables,

Work with external auditors (i.e. firms like Delloite) to manage the IT process gab.

Achieved projects:

International Business Expansion Program, Feb 2011 to Jan 2013

IT representative for International Business Expansion- Reporting directly to the Commercial and Expansion Vice-President, managing and coordinating the launching new retail stores /regional warehouses “more than 45 locations Across Saudi Arabia, Bahrain, Oman and North Africa “,

E-Commerce Implementation Project, Jun 2012 to Dec 2012

Coached E-Commerce implementation team, served as liaison between the team and internal IT business units as well as 3rd party program leads

Documents security and Archiving management solutions (DSRM ) - Jun 2011 to Jan 2012

Document security software enables companies to protect their confidential, sensitive or high-value documents from unauthorized access and usage 20+ Business units

Oracle HCM 11i Implementation – Jan 2009 to Apr 2011,

Serving 2000+ Company Employees, modules implemented included: HR, Oracle Time Attendance (biometric attendance device integration with oracle) and Labor Management (Capacity Management) implemented for more than 120 sites, Oracle Self Service (automating manual procedures reducing monthly paperwork overheard by over $0.5m yearly)

In House Call Center -Cisco Unified Communications Manager- Apr 2010, Jan 2011

The companies need to equip their call center agents with powerful, data-rich applications that enable them to provide optimum service to customers and prospects, Used the following tools: Unified Contact Center Express, Unity Connection, VMware, Server and Storage, Wireless Voice and IP Video Conferencing.

Salesforce – ERP integration – May 2009 to Mar 2010,

Project to Increase sales productivity and enhanced Field Distribution and Inventory Management local communication carrier companies.

GPS vehicle tracking and fleet management systems - Dec 2009 to May 2010

Implemented GPS tracking using Webtech solutions to manage more than 150 Sales Vans.

Disaster Recovery and business continuity Systems (Phase 1,2,3 ) – Feb 2007 to Aug 2009

The company had Successful implementation two major projects, processes and procedures that are carried out by an organization to ensure that essential business functions continue to operate during and after a disaster (BCP ) and a series of (DRPs). These are more technical plans that are developed for specific groups within an organization to allow them to recover a particular business application.

Data migration and integration : Nov 2003 to May 2006

Team Leader to design and multinational rollout of robust, scalable and secure electronic data interchange (EDI), enterprise resource planning (ERP) and point-of-sale (Retail Pro POS) systems for clients.

Custom Software Developments:

Managed all phases of the software development lifecycle (SDLC) for dozens of custom solutions.

MBI International U.K –Ajwa RMTI, KSA Apr 1999-Nov 2003

IT Manager – Nabati -Ajwa Jun 2001 to Nov 2003 -Reporting to IT Director

Served as IT manager for large infrastructure implementation as well as the lead for the overall integration of a large merger between Nabati edible oil manufacturing company (over 780 employees) after it was acquired by a multi-national company MBI International (over 25 billion USD annual revenue),

Achieved Projects,

MBI –Nabati- Ajwa RMTI co. Acquisition and Integration: Jun 2001 to Nov 2003

oBuilt a new active directory topology and connect all branches in Middle East to the HQ at U.K

oBuilt a new network infrastructure replacing the legacy Network in the company to the latest technology,

oBaan ERP- Coordinated between Finance, IT and 3rd party implementation teams.

IT Manager – Nabati Edible oil manufacturers Co. Apr 1999 to Jun 2001- Reporting to CEO

Anew challenge in my carrier, I have joined Nabati Co. to lead the project team concerning Y2K issues Achieved Projects,

Integration and data migration from legacy system to Platinum ERP, Jan 2000 to Mar 2000

Financial Package Platinum Upgrade, Jan 2000 to Mar 2000

Y2k Compliance - Project Manager, Apr 1999 to Mar 2000

Responsibilities

Managed and coordinate between a team of over 30 Business, administrative & technical staff. Strengthening the IT infrastructure through to implementing new technologies.

Develop and manage the annual IT budget. This includes computer hardware and software, network hardware and services needed to support Ajwa Group. Develop and maintain a capacity plan that looks ahead 18 months and provides input into the annual budget process. Track capital and expenses actual against monthly budget.

Planned and Managed IT Projects to support the Growing business for the group, continually improve users productivity and support the LOS goals, projects include network and server farm expansion, server room upgrades /moves, LAN & WAN expansion, Support more than 10 business units for more than 5 remote locations within the group.

Developed and documented Level of Service (LOS) goals within the group. Implement systems and procedures to establish, monitor and maintain this level of service. LOS includes availability and performance of key servers communication devices for WAN and LAN and services in addition to turn-around time of user requests and timelines of user support.

Service level agreement (SLA) with contractors.

Establish policies, procedures and structure to provide hours and level of coverage needed to support the business. This can include multiple shifts and on-call time

Weekly Operational meeting with Management and Prepare status report for all ongoing projects and handled by various business units.

Projects Coordinator, Savola Edible Oil Group, KSA Feb 1997-April 1999

Served as IT Projects Coordinator Leading a mobile retail business and Sales automation projects

Achieved projects,

Sampro projects coordinator- Managed implementation of Handheld Systems (automation) for 14 sites – the second implementation middle east history,

Computers Network Expansion Project - Coordinator

Help Desk - End users support engineer (for Head Office and Factory Sites)

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