SHANNON SPANGENBERG

*** *. ****** **. • BALTIMORE, MD 21221

PHONE 443-***-**** • E-MAIL acqie1@r.postjobfree.com

OBJECTIVE SUMMARY

I am looking to join a team of professionals who are passionate about delivering superior services and enjoy the process of achieving set goals. I strive to be part of an ethical and compassionate team whose primary goal is the wellbeing, safety and satisfaction of the patients, clients and peers we serve. As a manager and leader, it is ones responsibility to help all employees work together as a cohesive team whose work is easily interpreted and valued by those we serve.

PROFESSIONAL EXPERIENCE

2014-2015 HR Solutions Baltimore, MD

Temporary Support for Aramark Accounts

Worked at multiple Aramark healthcare accounts performing temporary data analyst functions as well as temporary TM (Director/Technology Manager) work.

Analyze and correct all equipment data to include service and PM requirements.

Ensure all State governing agencies requirements are being met.

Review all invoicing and payment histories to include all outstanding invoicing. This would determine billable amounts under master amendment agreement.

Review work and competencies of the technicians currently servicing accounts.

Ensure all TJC guidelines are met regarding class 1 & 2 equipment as well as MDE Radiation guidelines.

2012-2013 Stat Medical Davidsonville, MD

Safety and Inspection Analyst

Went to various private practices and performed safety checks on required equipment (ie. Defibs, EKG's, surgical tables and chairs etc.)

Ensured all paperwork was properly documented and invoiced.

Reviewed all stated requirements and performed necessary checks for compliance.

Helped clients by acting as an educational and informational resource when reviewing and implementing new equipment with new technology.

2010-2012 Sinai Hospital of Baltimore Baltimore, MD 21215

Interim Corporate Director, Clinical Engineering

Oversaw daily operations of the Clinical Engineering department (approximately 55 employees) for three large hospitals, two geriatric facilities and numerous off site affiliated doctor practices.

Worked directly with the HR department at each facility to hire, terminate and recommend ways to achieve employee retention via satisfaction.

Oversight and budget responsibility for 6 cost centers/departments. Approximately 15 million in combined budgets, allocated according to size and need per facility.

Processed and approved payroll.

Reviewed and approved all requested purchase requisitions.

Negotiated and maintained equipment contracts for all CE departments.

Met monthly with Executive team to discuss departmental goals and achievements.

Oversight of capital project timelines and budgets (Equipment relevance).

Worked directly with the Risk Management team to assess incident findings and recalls.

•.Oversaw the Capital Equipment Purchasing Manager.

Created or changed policy and procedures as needed to comply with current State, FDA, TJC (The Joint Commission) and any other agencies standards/requirements.

Created new ways to track and confirm equipment purchases, installations, depreciation and obsolescence for auditing, recall and patient safety purposes.

Sat on multiple committees which included but was not limited to the Emergency Preparedness, Safety, Contract Review, Capital Purchasing, Joint Commission, Peer Reviews (Incident related) and Management/VP council.

Worked closely with Materials Management / Supply Chain to ensure all required needs were met.

Assisted the Educational Resource department with training requirements and helped identify the area's most vulnerable to patient safety risks.

Worked and negotiated directly with all vendors on needs, purchasing, installation and implementation.

2008-2010 Sinai Hospital of Baltimore Baltimore, MD 21215

Corporate Clinical Engineering Manager

Performed all functions listed under the Corporate CE Director description.

2006-2008 Sinai Hospital of Baltimore Baltimore, MD 21215

Data Operations Supervisor

Recorded all historical paper records into the TMS program.

Imported all historical Excel records into the TMS program.

Maintained all electronic data recorded on a daily basis.

Maintained the TMS software utilized to process/dispatch service requests, generate monthly PM work orders and record all data for historical and tracking purposes.

Trained all departments within the division at all facilities on how to properly use the TMS system.

Worked directly with the HR department at each facility to hire, terminate and recommend ways to achieve employee retention via satisfaction within the EQD department.

Performed all day to day operations required to manage an "office environment".

2004-2006 Sinai Hospital of Baltimore Baltimore, MD 21215

Call Center Associate Manager (Air Traffic Controller)

Created training and Policy / Procedure manuals.

Helped implement a "Real-time" tracking program, Prosy's.

Received and processed requests for service by multiple departments and facilities.

Continuously monitored the requests and followed up with staff and or their management to ensure timely responses and customer satisfaction.

Reconciled pager bills to ensure usage accuracy.

Trained new Call Center employees.

Trained facility technicians on pager use.

Served as department representative at meetings when needed.

Repaired pagers when possible.

This position eliminated overtime as I was able to complete multiple assignments within multiple areas of discipline.

Performed all day to day operations required to manage an "office environment

NOTED ACHIEVMENTS

Elected as the Divisions Database Administrator which consisted of 9 departments in each of the three hospitals, 2 geriatric facilities and numerous off site locations.

Gained Executive support required to access and utilize the corporations core accounting

program. The program had previously been accessible to the accounting department

exclusively.

Represented CE and EQD during 6 Joint Commission surveys without receiving a citation of any kind.

Chaired the Ancillary Emergency Preparedness committee upon the request of the Nursing Executives.

Worked with each ancillary department Director to create the first set of ancillary Emergency Response manuals which the clinical departments could easily interpret during emergency responses.

Created Emergency Response contracts with vendors whose services we would require during code responses. (ie. Medical Equipment, gases and supplies)

Negotiated with vendors to combine contracts from all facilities and multiple departments to achieve a 15-20% savings (approximately $150,000).

Created lines of communication between CE and multiple patient care departments which increased the CE service satisfaction scores from 67% to 92% over a two year period.

Created a Corporate policy with the Finance department which allowed Lifebridge as well

as auditors to track medical equipment from point of purchase to the departmental implementation.

EDUCATION

1991 Chesapeake High School Baltimore, MD 21221

1991 Essex Community College Baltimore, MD 21221

Criminal Law Major

2010 Strayer University On-Line Degree

AA Business Administration

2010 Homeland Security / Center for Anniston, AL 36205

Domestic Preparedness

CERTIFICATES

FEMA Certification, Managing Disaster/Emergency preparedness, deterrence, and

Response.

Professional references available upon request.

Contact this candidate