TAMMY POITRAS

** ******** ******, ** *** ***

PEQUABUCK, CT 06781

PH: 860-***-**** CELL: 860-***-****

Education

fully licensed in property casualty life and health insurance

**/**-**/** *******d Hall, Southington, CT (was injured had to take a break)

Massage Therapy Certification (1080 hours)

06/89 Bristol Eastern High School, Bristol, Ct Received Diploma (college prep)

Computer Skills

excel, word, outlook, QuickBooks, publisher, amysis, service matrix, filemakerpro, and paperless systems

Awards

Top Gun Award (for outstanding Achievement), Army Commendation Medal, Three Army Achievement Medals, Good Conduct Medal, Three Certificates of Achievement, Humanitarian Ribbon, Medal for Completion of a Professional Certificate Course (Leadership Training Course)

Positions Held

4/15- present Synergy

Companion and homemaking

10/11-6/13 Connecticare Inc.

Member/Provider Services

answering calls from members/providers and assisting them with their needs and concerns.

resolving issues for them and providing information to ensure that they are informed of their benefits and processes for receiving care.

maintaining productivity measures to include telephone occupancy, quality phone audits and acceptable attendance.

. medicare sales during open enrollment

8/10–12/11 Physical Therapy and Massage of CT

Massage Therapist (on call)

relaxation

deep tissue

trigger point therapy

pregnancy massage

03/09-05-09 Department of Commerce, Hartford, Ct (18 week contracted period.

Crew Leader

supervised 18 enumerators

payroll: in charge of verifying and submitting

training: taught class of 18 to become enumerators

08/04-02/08 Corporate Risk Solutions, Southington, CT (left to go to school)

Team Leader

Property and Casualty, Life, Health, and Disability Licensed

worked on accounts up to a million dollars in premium

assume leadership duties of 5 person office and acted as liaison for president during his absence

purchase manager for office

developed spreadsheets and flow charts to track financial revenue and business flow of new and current accounts

account executive for over 75 different businesses and personal accounts

01/99-07/03 Solvit, Incorporated, Plainville, Ct (laid off due to lack of work)

Call Center Supervisor and Dispatcher

customer service

scheduling and dispatching for the state of Ct and NY

training of incoming personnel

payroll: gathered and entered payroll for service technicians, AP’s, and AR’s

01/89-01/95 United States Army, Germany, Iraq, Saudi Arabia, Turkey, Somalia, Colorado

Active Duty Combat Medic

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