Gabriel A. Montoya

****-* **** *** **** Seattle, WA 98199

602-***-**** • acqibh@r.postjobfree.com

Objective

Experienced office professional seeking to fill a management role.

Key Qualifications

Customer Service-driven to support the efforts of multiple departments and stepping up to challenges to provide creative solutions, clear strategic direction, and setting customer expectations. Performance–driven with expertise in spearheading initiatives that strengthen infrastructure, grow revenue–generating capabilities, and maximize return on investments. Organizational-driven in leadership for team building and collaboration using excellent communication, (both verbal & written) multi-tasking, problem solving, and analytical skills that can recognize trends and unite emerging opportunities.

Work Experience

Tax Supervisor October 2013 - Present

Liberty Tax Services, Phoenix, AZ

● Managed a tax offices daily operations. Achieved a level 3 Tax Preparer Designation.

● Oversaw the establishment of two stores and increased prior year’s sales by 35%. Reduced inventory turns by 50%.

Buck Senior HR Customer Service June 2008 – Aug 2008

Buck Consultants, Tempe, AZ

● Provide human resource, retirement plan administration, employee relations, and healthcare benefits customer service for three separate consulting contracts. Perform, track, and log all transactions.

● Adhere to proper escalation procedures to subject matter experts to resolve customer retirement inquiries

Auto Claims Adjuster

Ameriprise, Phoenix, AZ Sept 2007 – April 2008

● Handle all assigned auto property losses including collision, comprehensive, first and third party damage claims. Check and evaluate appropriate coverage. Maintain an active diary. Recognize and pursue recovery

● Investigate facts via recorded statements, determine liability, review estimates,

appraisals of vehicle damage, and negotiate settlements. Adhere to CA statutory

regulations and unfair claim practice acts.

Auto Claims Adjuster

Chubb Insurance Group, Phoenix, AZ Dec 2002 – April 2007

● Investigate and settle all personal and commercial auto losses including collision, comprehensive, first and third party damage claims in 33 states. Adhere to all statutory laws and unfair claim practice acts, including CA and TX.

● Analyze first reports check and evaluate coverage, contact all claimants to develop an accurate, timely investigation, and loss analysis. Maintain an active diary. Recognize fraudulent claims and pursue recovery.

Training Center Manager

Skyline Computer Corporation, Campbell, CA Jan 1999 – Mar 2002

● Work closely with the Director to develop Mar COM and print marketing plans to generate new sales growth from $300K to $1,000,000 per month. Reorganize warehouse stock levels and set quality standards to lower inventory and increase companies’ liquidity by 15%.

● Manage and develop inside sales team, and oversee CA Training Center – ensuring budgets are adequately utilized. Handle all H.R. duties including employee relations, appraisals, hiring and terminations. Manage vendors and negotiate rental contracts for training facility. Work with IT professionals to design/test/setup company website with online billing features.

Office Manager

SatTel Engineering, LLC, Mountain View, CA Oct 1996 – Jan 1999

● Specialized in coordinating new office start-ups. Working closely with Corporate to setup and handle all local HR duties and benefits administration including weekly payroll for 150 employees. Coordinate employee onboarding and facilitate new hire orientation and training. Generate daily work orders for field technicians. Supervise four administrative assistants.

Education

B.A. Computer Information Technology August 2016

Northern Arizona University

● Expected graduation in 2016.

● Concentration on computer networks and programming languages.

B.S. Business Management April 2006

University of Phoenix

● Graduated with a 3.56 GPA.

● Concentration in leadership and managerial development.

Other Activities

Member of Human Rights Campaign since 1999. I am also an avid gymnastics enthusiast and enjoy camping.

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