Michelle D’Amico

** ************ *****

West Seneca, NY 14224

716-***-****

acqib1@r.postjobfree.com

Dedicated and focused receptionist who excels at prioritizing and organization. I am energetic, versatile, and capable of competent and effective multi-tasking.

Experience

Buffalo Medical Group

Patient Service Representative

March 2015-present

Check in patients (multi physician practice/up to 500 patients per day)

Verify patient demographics

Verify insurances (Healthelink, Passport, Infoclique)

Collection and posting of copays/prepayments

Answer phones

Distribute mail

Epic system

Microsoft outlook

Microsoft office

Microsoft word

ADP

Herman Movers

Receptionist

March 2013-January 2015

Organization of files

Faxing

Scanning

Copying

Managing day-to-day calendar for the company

Scheduling appointments

Answering phones

Customer Relations

Price Quotes

Microsoft outlook

Microsoft word

Excel

Medical Care of WNY

Front office/reception

(OB/GYN, Primary care, No Fault, Workers Compensation)

October 2005- February 2013

Trained receptionists

Managed the reception area, including greeting visitors and responding to telephone and in-person requests for information.

Maintained the front desk and reception area in neat and organized fashion.

Served as central point for all outside vendors, and drug representatives.

Copying, faxing, scanning

Handled incoming and outgoing correspondence

Organization of files

8 line phone system

Daily Statistics

Collect copays

Set up payment plans for patients

Scheduling appointments for multiple practices

Patient check in/out

Verified patient demographics

Processed medical records requests

Ordered supplies

Scheduled luncheons

Healthenet (Verify Insurance and referrals)

Handled comments or complaints, referring customers/patients to manager as necessary

Perfect care system

Prior Authorizations for Physical therapy

Microsoft outlook

Microsoft word

Accomplishments

Implemented phone system (Televox) to increase patient compliance.

Implemented credit card system to increase profitability.

Initiated phone system to streamline phone calls to direct departments, to increase

Productivity.

Education

Erie Community College

2005

Associates Degree in Paralegal Studies

References

Lisa Achtziger

Manager/CMOM

Medical Care of Western New York

716-***-****

Toni Zwara

Nurse

Medical Care of Western New York

716-***-****

Lindsay Fraley

Teacher

Baker Victory Services

716-***-****

Contact this candidate