SVETOSLAVA TOPOUZOVA
*** ****** ********, ******, *******, L4G 7T6
acqi9n@r.postjobfree.com
PROFILE
An innovative and resourceful Manager with extensive international experience in operations, project and vendor management, creation and implementation of complex Banking solutions. Recipient of awards for excellence in leadership, professional achievements and community development. A motivated Leader with a strong work ethic based on a collaborative, balanced and results-oriented management style. Communicates in several languages: English, Bulgarian, Russian and German.
AREAS OF EXPERTISE
CREDIT CARDS MANAGEMENT
Saved over $50 000 during the implementation of the high end credit card project “Black” in seven countries from the Caribbean region which made possible the implementation of this prestige card product and the supplementary Priority pass in several other countries without further project cost.
As Manager of International Credit Cards operational accomplishments include the successful implementation of various Marketing Campaigns and initiatives such as: 2007 Credit Cards quarterly campaigns, Loyalty Programs, Additional Card Campaigns, American Airlines (AA) Regional Winners Campaigns, Home Protection Plan (HPP) Insurance Promotion. Used an innovative approach for creating system parameters to considerably optimize the tracking mechanisms and results achieved from these marketing campaigns.
Developed a powerful system methodology for electronic system design of new credit card products which includes system parameters, methods and strategies required for a new product launch which makes possible efficient and timely delivery of new credit card products. Provided a comprehensive methodology training to new team members from the department.
Established partner relationships between project participants in various credit card projects such as Pricing Parameters Project for all 22 supported countries.
BUSINESS ANALYSIS
Acted as a Senior Business Analyst for end-to-end building and launch of new credit card products in the Caribbean and Latin American regions.
Gathered and documented new credit card requirements from the business units. Held Team meetings and conducted one-on-one sessions with the stakeholders.
Set up credit cards on the credit card platform(FDR), performed product testing to ensure proper functioning.
Performed testing on all new credit card products.
Work with various vendors including Visa, MasterCard and American Express to ensure smooth implementation of new credit card products.
LEADERSHIP & PROJECT MANAGEMENT
Managed successfully international Banking projects and campaigns in Latin America, Caribbean, Canada, USA, Europe and UK, by developing end-to-end credit card products, testing and implementation, achieving high quality product deliverance and significant cost reduction when completing the tasks precisely within the requested deadline.
Developed a powerful methodology for electronic system design of new credit card products on First Data: US based processor’s platform which includes system parameters, methods and strategies required for a new product launch.
Supervised project budgets, monitoring and implementing cost-saving initiatives during credit card implementation projects.
Implemented error free Small Business Project in several countries from the Caribbean region when demonstrating high efficiency and financial discipline, strong professional vision for rationalization, flexibility, project scoping and system design.
RELATIONSHIP MANAGEMENT
Trained new team members and managed them through the steps of project implementation, building their self-confidence with new products, processes and training procedures.
Established partner relationships between project participants in various countries of operations: Canada, USA, UK, Latin America, the Caribbean region.
Built international teams and relationships with business partners by virtually connecting on a monthly basis to review contracts, monitor execution and oversee implementation.
Managed client relationships, working directly with client company top officers (CEO, GM, and Owner), developing and maintaining client database records for new and existing USA business accounts. Established, updated, and verified customer files (Word, Excel).
LEGAL & OPERATIONS
Contributed significant value to the Legal documentation of the International Bank regarding legal restrictions for foreign currency.
Monitored regional policies and local legal regulations, engaging in systematic analysis and management of various programs by creating cross-functional teams of legal advisors, operations and product managers in order to meet industry guidelines.
Reviewed and updated legal and operational documentation: Service Level Agreement, User Support documentation, Roles and Responsibilities documents, Business Implementation Plan and Strategy, Vendor Contracts and Agreements.
Managed Vendor Contracts and Agreement reviews, finalizing documents and presenting to Senior VP for sign-off.
PROFESSIONAL BACKGROUND
Treasurer, VP Finance Liberal Party of Canada 2013 - 2015
Scotiabank, Canada 2001 - 2012
Customer Service Representative 2001-2004
Business Analyst 2004
Senior Analyst, Commercial Banking 2005-2006
Senior Business Analyst, International Credit Cards 2006-2007
Manager, International Credit Cards 2007-2009
Manager, International Merchant Services & Operations 2009-2012
International Business Directories, Canada 1998-2000
Neuromed GmbH, Bulgaria 1994-1998
EDUCATION & PROFESSIONAL CERTIFICATIONS
Professional Certification Program in Strategic Management 2011-2013
Harvard University - Cambridge, United States
Project Management Overview Certificate 2006
McMaster University - Hamilton, Ontario, Canada
Critical Thinking-Business Banking Analysis, Scotiabank, Canada 2005
I-Site Commercial Relationship Builder, Scotiabank, Canada 2004
Verified by Visa, Scotiabank, Canada 2003
E-Commerce/ Oracle Certification 2001
York College of Information Technologies - Toronto, Canada
Master of Economics (Mag.Oek.), Industrial Management 1992-1994
Technical University of Sofia, Bulgaria and Technical University Carolo-Wilchelmina
zu Braunschweig, Germany
Course in Commercial and Business Law- preview of the European Commercial and
Business legal system based on the Austrian Law
Legal forum for Middle Europe, Wien, Austria 1993
Bachelor of Science in Electronic Engineering 1986-1990
Technical University of Sofia – Sofia, Bulgaria
AWARDS
Town of Aurora, Environmental Advisory Committee, Community Recognition 2014
Town of Aurora, Aurora Historical Society, Community Recognition 2011
Town of Aurora, “Adopt a Park”, Community Award 2010
Scotiabank, Excellence Award for Scotialine 2007
Scotiabank, Excellence Award for Small Business 2007
Scotiabank, Best of the Best Award 2003
VOLUNTEER EXPERIENCE
York North Women's Liberal Network 2014 -current
Newmarket Aurora Federal Liberal Association 2012- current
Municipal Councilor Campaign Management, Town of Aurora, Ontario 2014
Environmental Committee, Town of Aurora 2010-2014
Aurora Historical Society 2011-current
National Sailing and Cruising Sub-Committee 2012-2013
Volunteer Campaigns in support of Benjamin Bloom Hospital
for Sick Children, El Salvador 2012-2013
Parents Association, McGill University 2010-2012