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Customer Service Sales

Location:
Brick, NJ
Salary:
65000
Posted:
July 01, 2015

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Resume:

Douglas W. Jayne SALES Motor AND Carrier/OPERATIONS Container

*** **** ***** ***** • Brick, NJ 08723 • 732-***-**** • acqi99@r.postjobfree.com Senior Carrier Operations Executive who enables sustainable growth and profitability through exceptional management of programs, complex initiatives and best practice operations. Proven record of success in directing the development of strategic sales and operational practices, instituting corporate standards to create efficiencies, drive productivity and reverse negative trends. Expertise in turning around under performing companies and mobilizing diverse internal/external stakeholder groups around a common vision to drive business objectives. Cross-functional leader builds and cultivates teams to consistently improve and exceed expectations.

Select accomplishments include:

Consistent history of increasing efficiency of motor carrier organizations by standardizing processes.

Proven ability to facilitate profitability growth through service delivery metrics and creative sales negotiations.

Excel at reducing expenses through cost tracking, and utilization of standard carrier metrics.

Delivered revenue growth for companies by managing added sales and business development efforts. Skill Sets that Facilitate Success

Strong Motor Carrier Operational

Management

Organizational Development

Coaching and Mentoring Teams

Union and non-union experience

On and Off Shore operations

Technology Integration

Customer Relationship Management

Process Improvement

Solution Development

DOT Regulatory knowledge

Cost and Budget Management

Full P&L Responsibility

A Career of Increasing Organizational Effectiveness with Innovative Solutions WTG, Exeter, NH 2001– present

WTG is a group of companies that offers a complete line of services in the transportation industry. WTG provides innovative transportation and storage solutions through forward thinking and attentive customer service. Our success is measured by the long term relationships with our customers. The bottom line: we work hard to make sure our services deliver well-crafted solutions for our customers. Commission Salesman

Enlisted to develop new sales revenue through carrier relations that have been garnered over a number of years in the field. Working with carriers and brokers to contract directly with WTG.

Increased sales by additional 15% year over year.

Managed contracts and relations to insure long term services opportunities for WTG.

Utilized consultive sales approach to help carriers maximize benefits of using WTG. Douglas W Jayne

Page 2

FreightMaster USA, Linden, NJ 2010 – 2011

Intermodal containers broker operating under United States Department of Transportation Consultant Operations Manager

Contracted to review, develop and implement best practices for carrier operations including sales and freight management.

Dramatically lowered cost by implementing cost saving procedures and establishing accountability.

Implemented process and procedures to manage contract carriers and company drivers.

Worked extensively with team to increase regional sales. USF Logistics, South Kearny, NJ 2000 – 2010

USF Logistics Services, Inc. provides supply chain management services in North America. It offers integrated transportation management, fleet, freight brokerage, contract warehousing, domestic ocean freight forwarding, and cross-dock services. The company serves customers in the automotive, consumer goods, grocery, healthcare / pharmaceuticals, retail, and technology / electronics businesses. Dispatch Manager

Provided supervision dispatchers, clerical personnel, drivers, dockmen and contractors. Drove operating ratio to 83. Direct involvement with pricing for all local hauls and services. Full accountability to home office through submission of daily records on finance and revenues.

Helped increase revenue, averaging over 6.8 million.

Managed of the Baltimore, MD operation, coordination of pickup and delivery services. Correlated all backhauls of WalMart with Jersey City Terminal Operations.

Full charge of clients including Sephora, Restoration Hardware, Sally Beauty, SteinMart and Radio Shack. CAREER NOTES: Previously held positions of Head Dispatcher, Conservative Express, Jersey City, NJ 1991-2000, Warehouse Supervisor, Asbury Park Press, Toms River, NJ, Outbound Supervisor, Vallerie Transportation, Jersey City, NJ 1996-1998 Owner/President, Jaydee’s Transportation, Elizabeth, NJ 1988-1996, Executive Vice President, Jayne’s Motor Freight, Inc, Elizabeth, NJ 1977-1987

Education

University of Tennessee, Rutgers University, Farleigh Dickinson University, Middlesex County College and Union County College

Non-matriculated courses completed in transportation, business psychology and management, land use, real estate planning and acquisition and zoning law.

Professional Development and Association

Served as adjunct professor-Transportation- Burlington County College Served as member and Vice Chairman of the Board of Adjustments, Brick, NJ Certificate in Safety, Hazardous Materials for Air, Ocean and Sea, FMCSR-Hours of Service Certificate of Completion in Advancing Your Administrative Career, Retention, The Customers Voice, Respect in the Workplace, Fundamentals of Exceptional Customer Service, Working with Internal Customers. Selected Recommendations

“Doug is a driven senior executive in transportation with a solid understanding of client management, labor control and cost containment. He is a well-respected industry leader who has worked hard to provide direction and development for carriers with a need to improve operations and a bottom line. He has met the objectives repeatedly setting bar high for the team working on the same goals. Raymond W. Barton, Managing Partner-Sigma Consulting Partners.



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