Demetris D. Brazzle

**** *** ** * *** *** ● Mesquite, TX 75150 ● 228-***-****● acqi93@r.postjobfree.com

OBJECTIVE: Strongly motivated individual looking for a position as a call center representative. Bringing strong communication and customer service skills to exceed the employer’s expectations in a highly stimulating and challenging environment.

SUMMARY OF QUALIFICATIONS

• 4+ years’ effective experience in a call center environment

• Proven ability to make outbound phone calls every day to existing customers

• Proficient in providing information and selling products and services over the phone to customers

• Well versed in identifying customer needs and able to offer a solution quickly

• Expert in using the company’s database software for data entry purposes

CAREER RELATED SKILLS

• Demonstrated ability to log all notes and follow up information accurately

• Able to take credit card orders via phone

• Proven record of managing and tracking the quote to order process

• Skilled in verifying pricing and products

• Proficient in MS Office Suite

• Proficient in 10 Key

SELECTED ACCOMPLISHMENTS

• Increased Customer Focus scores for Quarter 3 of 2014 from an 80 to a 95

• Organized and implemented logistics pertaining to service calls

• Received employee of the month recognition

PROFESSIONAL EXPERIENCE

Department Manager Paint/Home Decor Lowe’s Home Centers November 2014 – Present

• Provided exceptional customer service throughout the sales floor

• Train and coach employees on Special Order and Installed Sales processes

• Ensure that the order management system has adequate comments entered daily with most current customer contact information

• Department Manager Installed Sales Lowe’s Business Office February 2013 - November 2014

• Input call data into the company database and generated reports for senior management

• Handled inbound customer service complaints and questions from a variety of customers

• Maintained a thorough knowledge of all policies and procedures

•Installed Sales Coordinator Lowe’s Business Office June 2010 – February 2013

• Made outbound calls to ensure customer satisfaction once installation was complete

• Entered information into order management system to record customer contact transcripts

• Maintained customer folder filing system

• Department Manager Admin/Customer Service Lowe’s Business Office January 2008 – June 2010

• Balanced daily transactions and prepared deposits

• Maintained schedules, payroll, supplies, and budgets

• Provided customers with solutions to issues

• Maintained working knowledge of purchase and refund policies

• Customer Service Associate Lowe’s Home Centers June 2006 – January 2008

• Provided exceptional customer service

• Maintained knowledge of all assigned areas

• Answered incoming calls and responded appropriately to customer inquiries

EDUCATION

Business Administration-No Degree ● MS University for Women ● Columbus, MS 2005

Diploma ● Moss Point High School ● Moss Point, MS 2003

RELEVANT CAPABILITIES

• Strong written and verbal communication

• Great persuasive ability

Contact this candidate