Soraya K. Rouse

***** *. **** ****** *** **D• Tampa, FL 33612 • Phone: 305-***-****(cell) • e-mail:acqi70@r.postjobfree.com

WORK EXPERIENCE

****-** ******* ******* ***** Research

Research Interviewer

Conduct phone interview regarding television viewship for rating purposes.

2013-2013 Mercury Insurance Company

Claims Adjuster

Reviewing policies, claim forms and managing external communications with policyholders,

claimants, attorneys and claimants carriers

Analyze and evaluate documentation and evidence evaluating coverage, determine liability, extent of

damages and associated compensation.

Maintain accurate claim and investigate reports, adhere to company policies and state regulations

and statues

2012-present Measurement Incorporated

Reader

Proofreading, scoring writing assignments for standardize statewide test for

elementary and middle schools students

2008 - 2011 Citizens Property Insurance Corporation Tampa, FL

Customer Service Representative

Handle incoming calls from agents, lienholders and policyholders regarding

homeowners insurance, coverage and billing

Handle incoming calls for notice of first lose claims.

2006 - 2008 United Automobile Insurance Company Miami, FL

Bodily Injury Claims Adjuster

Reviewing policies, claim forms and managing external communications with policyholders,

claimants, attorneys and claimants carriers

Analyze and evaluate documentation and evidence evaluating coverage, determine liability, extent of

damages and associated compensation.

Maintain accurate claim and investigate reports, adhere to company policies and state regulations

and statues

2003-to 2006 BristolWest Insurance Group Davie, FL

Claims Technician

Assist Claims Representatives and office management in the investigation and settlement

for auto claims and general operational functions.

Provided quality customer service to insured, claimants, body shops, banks and other

lenders in addition to claimants carriers employees

Make vehicle appraisal assignments

2000 – 2003 Assurant Group Miami, FL

Customer Sales Associate

Handle incoming call from policyholders regarding credit insurance and accidental

death policies.

1997 – 2000 GE Colonial Penn Tampa, FL

Customer Service Representative

Handle incoming calls from automobile and personal liability policyholders regarding coverages

and policy changes.

1994 – 1997 Prudential HealthCare Tampa, FL

EKR Coordinator

Coordinate day-to-day issues involving interregional accounts.

Process interregional market request for interregional clients

Public Relations Coordinator

Monitor and implement activities in areas of publicity, community relations and event planning,

Regional publications and audiovisual and written communications

City liaison for headquarters and regional offices

Coordinate ordering of printed materials and promotional items

Maintain on-going relationship with external vendors for collateral materials

1989 – 1992 Visibility Enterprises Tampa, FL

Media Relations Specialist

Write, edit press releases and scheduling media representatives at client events

Organize, maintain, upgrade media database

1986 – 1989 The Tampa Tribune Tampa, FL

County Desk Assistant/Junior Copyeditor

Coordinate news reporters schedules and story budgets

Write, edit the Wedding Page and Obituary Page

1983 – 1986 St. Petersburg Times Tampa, FL

Proofreader, Editorial Assistant and Obit Writer

Proofreader news stories for grammar, spelling, punctuation and clarity

Write obituaries, Layout and Design Weather page

EDUCATION

University of South Florida

Florida License Service Representative (440)

Florida License Claims Adjuster (620)

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