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Project Customer Service

Location:
Bengaluru, KA, India
Posted:
July 01, 2015

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Resume:

Sachin Raheja

acqi4j@r.postjobfree.com

** / * *, ******* ****** Society, ShivajiNagar, Pune – 411005

Mobile:- +91-986**-*****

Objective

To work with an organization wherein I can apply my qualifications & experience to contribute to my career as well as to the organization.

SYNOPSIS

A dedicated professional with more than Nine years of SAP FICO Consulting experience along with 3 years of domain experience in Finance and Accounts

SAP Certified Functional Accounting Consultant from Genovate Solutions, Pune. with good Techno-Functional experience in FI and CO

Currently working on a rollout and implementation project for the Canada, Europe and Oceanic regions and have also managed a support and roll-out project for one of the largest trading company headquartered in Japan. Completed end to end life cycle implementations for one of the leading Insurance companies and Asset Management Company and was involved with implementation and support to one of the largest investment banks in the world.

EDUCATION

MBA – Finance from The Institute of Chartered Financial Analysts of India (ICFAI).

Completed German language course Level 1 and proficient in understanding and speaking basic German

Completed B.Com from Pune University with Accounts and Math as main subjects.

Completed Schooling from Karnatak High School, Pune.

TECHNICAL EXPERIANCE

SAP R/3 FICO MODULE

SOX compliance implementation

PMP Foundation completed

MERCURY IT Governance, JIRA

REMEDY (BMC Remedy Application)

Configuration of GL, AR, AP, AA, CO, CO-PA, CO-PCA

FSCM modules – Biller Direct, In-House Cash Management, Treasury and Risk Management

Knowledge of Visual Basic and MS Access

SAP JVA (Joint Venture Accounting)

SAP BCM (Bank Change Management)

Skills

Certified GRAPHOLOGIST (Handwriting Analyst) from The Institute of Graphology.

Effective planning and Organizational and Managerial skills.

Strong written and communication skills.

Good understanding of business processes in industry.

Client focused, service driven, goal oriented, enterprising work ethic and solid integrity. Accountable and well organized.

End-User Support and Training

Provided frontline end-user support

End User Training to Core Users In FI and CO

Preparing End – User process manuals and documents

PROFESSIONAL EXPERIENCE

Sony India Software Centre Pvt Ltd – Bengaluru October ‘2014 – Till Date

Lead Consultant

Working on various roll-out and implementation projects for Sony worldwide across diversified business (Computer Entertainment, Music, Pictures, Electronics) and regions for Sony Global to harmonize the IT landscape and get all the systems and processes on a common SAP system ensuring global compliance and integration of all processes within Sony Global.

Configuring Incoming Payments, Electronic Bank Statements, Customer Master Data (Account Groups, Number Ranges, Field Mappings, SCB Indicators), Customer Enhancements

Configuring Special GL indicators, Customer Tolerance, Defining Forms for Invoices and Statements and settings for correspondences

EDI Invoicing, Posting Keys and Posting Rules, SEPA configuration

Working on SLO (System Landscape Optimization) tool to check for any clashes in the master data which will happen if the same has been transferred from legacy to the new GPW (Global Primo West) platform of Sony.

Fujitsu Consulting India Pvt Ltd – Pune May ‘2012 – September ‘2014

Project Lead & Employee Manager

Client: Mitsui Japan Ltd

Managing a SAP Roll-out and Support project of the client wherein the project is a TPM (Third Party Managed) services project and involves various modules within SAP and Non-SAP systems.

Creating and delivering RFQ’s and RFC’s for various change requests of the client.

Worked on SEPA implementation project, CMAX consolidation, OpenText VIM implementation, Concur Integration and WFGen Application Integration with SAP

Managing a very challenging and a diverse client which involves me ensuring my team is achieving SLA on both Incident Management and Change Management.

Handling a diverse and a virtual team which involves team members from various culture and background spread across various locations within and outside India

Managed to get down client escalations and SLA breaches by introducing various track reports and post-error analysis report which helped in tracking work load balance and reducing client escalation.

Streamlined the various processes in the project and introduced communication guidelines and methods of estimating deliverables which considerable helped in reducing client escalations and SLA failures and also appreciation and positive feedback to be received by the client

Currently 14 Team Members across location are my direct reportees.

Responsible for their appraisals, training and development, aspiration and career movements within Fujitsu.

Exl Services – Pune (United Kingdom) October ‘2010 – April ‘2012

Lead Assistant Manager

Client: AIG Insurance (Chartis Insurance UK Limited) – ONSITE (UK)

The project involves onsite implementation of the SAP system from their legacy applications for 20 different countries. The project was in Release 2 wherein I was responsible for successfully implementing FI, CO and CD (Collections / Disbursements) modules for the client along with SOX compliance and audit requirements implementation.

Managed a team of SIX Functional Consultants responsible for effectively and efficiently meeting the project deliverables.

Worked along with outsourced partner vendors to ensure efficient and timely delivery of all objects

Worked with Development and QA teams as well as product managers to deliver high quality components, team spread in-house & outsourced to external vendors.

Worked closely and effectively with other IT teams for integration of Non-SAP system objects with SAP for both upstream and downstream data and applications.

Successfully completed the BPP, BPML and configuration for the client in 3 landscapes.

Successfully completed CUT and FUT phases for the client.

Successfully completed IPT (Integrated Process Testing) Phases 1, 2 and 3 for the client which involved testing the SAP landscape for configuration according to BPP's.

Identified, raised and resolved critical defects in the configuration.

The project went go-live in April after our successful final test for data integration and legacy data transfer modules.

IBM India Ltd – Pune October ‘2008 – September ‘2010

Application Consultant

Client: United Bank of Switzerland (UBS)

The client had already implemented SAP R/3 in 1998 and since then they have had various upgrades in SAP.

Responsible for providing Change and Support for FICO to the client in the Level 3 (L3) team which handles only critical issues and tickets which are raised by UBS users.

Resolved many critical FI-AA, FI-GL and FI-AP incidents and also delivered many changes successfully in the same areas of SAP. Integration Testing, Middleware and Non-SAP system testing with the SAP system.

Also handling many Techno-Functional issues based on the issues raised by users using ABAP functionality.

Good application knowledge of MERCURY IT Governance (ITG) for CTB tracking activities and REMEDY for RTB issue tracking.

Managing both the critical processes in the project – Run the Bank (RTB) activities wherein usual queries and errors were resolved for the users and Change the Bank (CTB) activities wherein code changes and new developments were done for the business.

Created various Functional Specification (FS) documents for the code developments and code changes which occurred during the project.

Effectively and efficiently achieved SLA’s every month since the project went live with us.

Responsible for handling and delivering and key changes that required code changes and developments in the existing process.

Received numerous appreciations from the client due to better solutions provided as against their previous vendors on the existing implementation.

Fourth Signal India Pvt Ltd – Mumbai November ‘2007 – September ‘2008

Associate Consultant

Client: UTI Asset Management Company Pvt Ltd

The project was ONSITE and successfully implemented SAP ECC 6.0 in FI, CO and Treasury and Risk Management modules using accelerated SAP (ASAP Methodology) for the client as per their business requirements and SOX audit requirements.

EXPERT in Legacy System Migration Workbench (LSMW) and did many data migrations from Tally to SAP using LSMW (Batch Input Recording).

Configured Company Code, Business Areas, Cost Center, Number Range Intervals, Customer Groups

Configured Accounts Payable, Accounts Receivable, General Ledger, Fixed Assets, Integration with GL

Configured Tax Codes, Tax Types, Condition Types.

Configured and maintained Cost Elements, Cost Centers, Business Areas, Profit Centers, Profitability Analysis Structure in FI, Cost Center Hierarchy, and other Controlling Configurations

Solely responsible for End User Training and documented and resolved all the issues addressed by the users.

Solely responsible for preparing documentation for end user training, post-go live issues, steps and areas used for implementation of SAP at client which was signed off by the client and is currently used by them as a reference in all their daily activities.

Business process analysis of the client organizations and mapping of various business processes into SAP environment, suggesting changes and improvements thereon. Configuring the system to suit the business process needs of the client in FI and CO modules.

Integration of various business processes from other modules viz; Sales and distribution (SD), Material Management (MM) and Fixed Assets Accounting (AA).

Configuration of Data flows from Finance to Controlling such as Cost centers, Profit centers and Internal orders and Profitability Analysis (CO-PA).

Solely responsible for the creations of testing scenario’s and ensure that the process flow is correct as per the customizing.

Was also responsible to handle and transport customizing requests from development server to quality, pre-production and finally production once all the testing was done for the business processes used by the client.

Data migration strategies from Legacy systems and Data testing and support services on “Go live”.

TDS and Service tax requirements and designing of branch level reporting and designing employee profitability reports using COPA.

Infosys KPO Ltd - Pune May '2006 - October ‘2007

Subject Matter Expert

Client: Arrow Electronics, Inc. (US) [SOX Compliant process]

Designated as a SAP SME handling a team of five members in a finance and collections process.

This is a pilot process wherein I suggested many process changes and improvements from the first few days itself that helped in creating a strong database in a much efficient way.

A finance and collections based project wherein the team is responsible for different processes of executing orders of customers, accounts receivable management and credit and risk management for the client.

Created many presentations on improving methods in the process and was able to apply more than 10 million dollars of payments which were left unallocated since two years.

Introduced & implemented effective ‘payment application methods and collecting methods’ in the team, which reduced customer complaints and better allocation of invoices.

Responsible for achieving monthly targets and maintaining the SLA’s on weekly basis with the client.

FireFly Financial Services September '2002 – May ’2006

DST of Kotak Mahindra Bank Ltd Pune, India

Senior Marketing Executive

Made a vertical movement from a trainee marketing executive to a senior marketing executive in TEN months.

Dealing with Home Loans, Car Loans and Personal Loans and handling a Team of 3 Executives

Focal point between the DST and the Company

Reconciliation and verification of customer bank statements/pay slips and various financial documents for loan eligibility

Approval and disbursement of Files [Cases].

Cold Calling and Customer Service

ACADEMICS

Qualification

Year

University

%

MBA Finance

2012

The Institute of Chartered Financial Analysts of India (ICFAI)

65%

Graduation (B Com)

March 2007

Pune University, Pune

62%

Higher Secondary Education (HSC)

February 2003

Symbiosis College of Arts and Commerce, Pune

62%

Secondary School Education (SSC)

March 2001

Karnatak High School

72%

Trainings and IT skills

Training/Development Programmers attended / IT Skills acquired

Institute / Organization

Location

Periods attended

From

To

Systems Applications and Products in Data Processing (FI)

Genovate Solutions Ind Pvt Ltd

Pune

Oct 2007

Nov

2007

German Language – Level 1

Goethe Institut – Germany

Pune

Jan 2008

April 2008

Graphologist, Handwriting Analyst – Level 4

Institute of Graphology

Pune

July 2007

March 2010

BSE’s Basic Course on Stock Market (BBCSM)

Bombay Stock Exchange

Mumbai

June 2010

June 2010

BSE’s – Accounts and Finance for Non-Finance Executives

Bombay Stock Exchange

Mumbai

June 2010

June 2010

Personal Details

Well versed with German,English, Hindi, Marathi, Punjabi and Sindhi

Birth date - 27th September 1985

Marital Status- Single

Passport – VALID till 2015.

Valid H1B Visa and a 10 years US Business Visa and 2 years UK Business Visa

References – Available on Request.

PLACE: Pune

DATE : Sachin Raheja



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