Laura Ziemak
New Hyde Park, NY 11040
acqi3x@r.postjobfree.com
OBJECTIVES
To obtain a challenging career that will benefit myself and the company by performing all job duties with the highest level of service and hospitality
SKILLS
Exceptional interpersonal skills
10+years experience in service industry
Ability to multi task while maintaining a positive attitude
Thorough understanding of adapting to different personalities of guests and coworkers
Operate efficiently in a fast paced environment
EXPERIENCE
Hilton Garden Inn
Westbury, Ny
Restaurant Server
Feb 2015- Present
Delivered exceptional, friendly and fast service
Set up the entire breakfast area including coffee stations, and various self serve menu items
Anticipated and addressed guests' service needs
Replenished supplies of utensils and tableware as needed
Prepared checks and collected payment
Followed all hotel and restaurant protocol & regulations
Broke down breakfast bar and cleaned entire dining area
Laurel Luncheonette
Long Beach, NY
Server
July 2008- Present
Delivered exceptional service by greeting and serving guests in a timely, friendly manner
Correctly recorded orders and entered into POS system for transmittal to kitchen staff
Informed patrons of establishment's specialties and features
Served fresh, hot food with a smile
Maintained contact with kitchen staff, management, serving staff and customers
Communicated with kitchen staff regarding patron allergies, dietary needs and special requests
Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests
Resolved complaints promptly and professionally
Maintained health and safety standards in all work areas
Delivered an exceptional dining experience
Mitchells Restaurant
Oceanside, NY
Server, Hostess
June 2006- June 2008
Greeted guests with friendly eye contact and communicated about any wait time
Assisted customers with seating at tables and provided menus
Received and recorded patrons dining reservations
Recorded customers orders and repeated them to kitchen staff in a clear understandable manner
Spoke with patrons to ensure satisfaction with food and service
Correctly calculated charges, issued bills and collected payment
Communicated clearly and positively with coworkers and management
United States Postal Service
JFK Airport Jamaica, NY
Data entry / Mail handler
June 1997- April 2010
Maintained speed and accuracy while keying in the appropriate mail destinations
Took measures to find correct destinations of unreadable mail
Unloaded cargo from trucks with hand trucks and pallet jacks
Notify management immediately of any suspicious packages or letters either ingoing or outgoing
North Fork Bank
Floral Park, NY
Sr Teller / Customer Service Rep
Nov 1993- Dec 1997
Balanced cash drawer performing daily deposits and withdrawals
Supplied tellers with coin and currency as needed
Examined checks for endorsement
Opened new accounts including checking, savings and lines of credit
Promoted banks services and products
Researched and resolved customers issues with accounts
Maintained confidentiality of bank records and client information
Trained new employees
EDUCATION
Hofstra University
Hempstead, NY
Completed part time courses pertaining to human relations in organizations
NHP Memorial High School
New Hyde Park, NY
Diploma
June 1992