Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Sunnyvale, CA
Posted:
July 01, 2015

Contact this candidate

Resume:

MABEL ANGUIZOLA

Cell phone: +1-408-***-**** Email: acqi3e@r.postjobfree.com

SUMARY

Full time mother looking for opportunities to reactivate her professional career, experienced in Supply Chan and managing business operations in start up and corporate environments; result and detail oriented.

EXPERIENCE

2013 – Present Full-time Mom Sunnyvale, California

Relocated from Panama to the Bay Area in 2013

Decided to stay at home and help my baby daughters settle in a new environment.

2008 – 2012 Colgate – Palmolive (C.A.) Inc. Panama City Panama

Customer Service & Logistics Analyst:

Responsible for the departments daily operation.

Represented the Distribution Department on regular meetings with the Sales team, Cross Border Sourcing, Demand Planning and Import's departments.

Ensured Transits, loading, and deliveries were carried out smoothly.

Carried through the execution of collaborative programs with top customers to increase the company’s response efficiency.

Updated inventory and dispatching information on SAP.

Extracted reports from SAP and Colgate-Palmolive Business Warehouse to analyze SKU levels to respond to customer demand.

Generated reports on Excel about the company’s sales status and products profitability sharing those findings with the Marketing, Sales and Finance Teams.

2007 – 2008 EuroGroup International Panama Inc. Panama City Panama

Administrative Services Coordinator:

Set up the company’s administrative procedures when it was starting operations in Panama.

Undertook accounting duties and was responsible in the creation of the Company’s financial statements.

Carried out payroll calculations and presented them to government institutions on a regular basis.

Followed through the recruiting process along with the General Manager

Coordinated the containers movements from our providers in Europe and worked with local customs brokers in order introduce imported merchandise.

Carried out all banking transactions of the company and kept constant communication with bankers.

2005 National Asset Recovery Services Panama City Panama

Collections Agent:

Assisted clients of the telephone carrier Sprint in English and Spanish regarding their account statements.

Processed collections through checks and credit cards.

2004 Hotel Caesar Park Panama Panama City, Panama

Administrative Assistant:

Worked at the Sales and Marketing Department as the assistant to the Sales and Marketing Manager who was also the Deputy General Manager.

Responsible for controlling and preparing reports on the expenses of the department.

Assisted the Department’s Manager on the handling of confidential information on the Hotel’s Productivity.

Obtained a broad idea of the administrative section of a Hotel.

EDUCATION

2011 – 2012 Florida International University Panama City, Panama

Masters in Business Administration

2005 – 2007 University of Louisville Panama City, Panama

B.S. in Business Administration, Major: Management.

2001 – 2003 Hotel Management School Les Roches Bluche, Switzerland

Hotel Management Diploma

Associate Degree in Food & Beverage Operations

LANGUAGES

Spanish: mother tongue

English: fluent

French: intermediate

Italian: intermediate

SOFTWARE SKILLS

SAP, Lotus Notes, QuickBooks, Microsoft Excel, Word, Power Point, Outlook.

LEGAL STATUS

Green Card Holder.



Contact this candidate