LORI A. DAGUE

*** ******* ******

Wilkins Township, PA 15112

412-***-**** – Home

412-***-**** – Cell

acqi1p@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Training/Experience in customer service and problem resolution.

Capable with Microsoft Word and Windows.

Skilled at business writing and correspondence.

Ability to type 50+ words per minute and use 10-key.

WORK EXPERIENCE

First Commonwealth Bank – Forest Hills, PA

2012-2015 Teller Services Representative, Part-time

Assisted clients with banking services such as check cashing, payments, etc.

Processed large merchant deposits and change orders.

Balanced cash drawer and coin vault daily.

SpringHill Suites Marriott – Monroeville, PA

2008-2012 Front Desk Associate, Part-time

Checked guests in/out of hotel using Fosse Hotel Management System.

Made reservations over the phone and in person in MARSHA Availability Program.

Provided customer service such as directions to local points of interest.

Resolved guest complaints and disputes.

Reconciled front desk cash drawer and safe.

WTAE-TV/Hearst Broadcasting Corp - Pittsburgh, PA

2003-2006 Traffic Assistant/Continuity Coordinator

Registered and maintained tapes in inventory file.

Entered commercial and advertising data.

Updated and organized commercial satellite databases.

WPGH-TV/Sinclair Broadcasting - Pittsburgh, PA

2000-2003 Assistant Traffic Manager/Log Editor

Served as direct backup to traffic manager.

Entered daily contract, copy and log data.

Assisted in resolution of contract discrepancies.

Produced and distributed daily log.

EDUCATION

Community College of Allegheny County – Boyce Campus, Monroeville, PA

A.S. - Human Resource Management

Graduated Highest Honors – 3.93 GPA

Indiana University of Pennsylvania – Indiana, PA

B.A. - Journalism/Public Relations with English Minor

Graduated Cum Laude - 3.39 GPA

COMMUNITY SERVICE

2011-Current Manager, Woodland Hills Soccer Boosters Concession Stand

Grossed over $3,000 in one season.

Coordinate scheduling of stand volunteers.

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