Blk ** Lot ** Milford Drive Sun: 092*-***-****

Greenlane Subdivision Globe: 091*-***-****

Las Pinas City E-mail: acqi1k@r.postjobfree.com

Rosemary Anne G. Achico

Work Experience

May 2011 - Present Agoda International Pte. Ltd.

ASSISTANT M ARKET MANAGER

Achievements

Top Performer on acquiring hotel suppliers for market of Boracay, Manila, Bohol, Bacolod,

Dumaguete.

Head started Bicol market and acquired partnership of 100 hotels in less than a year

Trained and educated new hired employees

Analyzed sales figures from time-to-time and sets future targets accordingly.

Consistently exceeding KPIs every quarter

Organized events for hotel partners such as YCS4 Update Launch and Annual Golden Circle

Award Ceremony

Job summary

Help expand Agoda room supply network in designated territories and establish, manage hotel

relationships through communication with key stakeholders, general managers, board of directors and

hotel owners. Assist in other trade partnership related functions, identify market trends and define potential

sources of supply.

General Responsibilities

Define team operation processes and delegate tasks.

Act as key contact point for suppliers to maintain relationships.

Qualify potential hotel suppliers.

Manage last room availability and pricing competitiveness.

Grow portfolio of key destinations.

Manage membership process for new suppliers and renewals with existing partners.

Facilitate business development strategy and support hotel partner campaign activities.

Resolve all issues relating to accounting, allotment, value, vouchers, notification, cancellations, etc.

Participate in market research as required.

Evaluate production and determine follow up actions.

Administrative:

Prepare presentations, proposals and agreements.

Manage all supplier data in distribution systems.

Manage seasonal renewals.

Provide training of distribution systems for suppliers.

Regular update on supplier relationships.

Manage weekly and monthly supplier and internal reports.

Review and advise on agreements with suppliers.

July 2009 (pre opening) – January 2011 Marriott Hotel Manila

SALES MANAGER

Achievements

Joined Pioneer Sales Team and introduced W holesale market for additional revenue

Trained Sales Coordinators from reactive to proactive person

Established good relationship with other departments (F&B, Events, Executive Team)

Planned and organized accommodations, catering and other hotel services.

Delivers best customer service for VIP, group bookings with meetings and events.

General

Acquisition of accounts for both Corporate and Travel Trade (Wholesale and Travel Agencies)

Identifies and aggressively solicit new accounts and grows existing accounts to maximize revenue

potential

Meet, entertain and assist clients that may need room or banquet requirements.

Correspond with potential accounts providing any requ ested information concerning proposals,

contracts, booking confirmation, thank you letters, follow up letters, etc.

Makes room reservations as needed and ensures the delivery of amenities.

Proactively communicates with key stakeholder group (General Manage r, Property Sales Leaders,

Director of Finance and Accounting

Executes sales strategy to achieve goals

Set a positive example for guest relations

Maintain complete knowledge in the use of all office equipment, computer and manual systems

with emphasis on OPERA Sales and Catering.

Continuously focuses on improving guest satisfaction as a means to create customer loyalty and

increase market share

Effectively resolves guest issues that arise as a result of the sales process. Brings issues to the

attention of property leadership team as appropriate

March 2008 – July 2009 Pan Pacific Manila

Account Executive – Travel Trade

Acquisition of Accounts mainly handling Tour Operators/ Wholesalers.

Proactively identify, qualify, and solicit new business through various efforts (sales calls,

telemarketing, mailings, referrals, sales blitz, networking, etc. ) to maximize and achieve personal

and team/hotel revenue goals.

W orks to develop build and maintain long-term, value-based group customer relationships in order

to achieve personal and team related revenue goals.

Conduct site inspections and entertain qualified potential clients in accordance with the company

property policies to develop potential group and FIT account business.

Participate in and organize requirements for Trade Shows/Travel Exchange and professional

organizations to maintain high visibility and for the achievement of sales and revenue goals.

Have a complete knowledge of hotel facilities and services and the ability to use this knowledge in

selling against competitors.

Have a complete understanding of competitive set’s space/ room and their strengths/ weakness.

September 2007 – March 2008 Pan Pacific Manila

Sales Coordinator

Answers all incoming calls to the sales/catering department, complete lead forms for all inquiries

and assist guests with questions, changes and special requests.

Ensure no leads are abandoned and all calls are returned within four hours and requests are

communicated to appropriate persons/departments.

Maintain client soft and hard files current i.e. copy signed contract

W orks closely with all other Sales Executives and Catering Departments to ensure standard

operating procedures are followed.

Makes room reservations as needed and ensures the delivery of amenities.

Prioritizes multiple, competing tasks, and demands in effort to meeting immediate deadlines.

Performs other job-related duties as deemed necessary by Director of Sales or designee

May 2007- September 2007 Dermclinic Inc.

Sales Consultant

Responsible for doing consultations and converting it into actual sales.

Attends to client’s dermatological concerns and provide means to answer client’s requests and

concerns.

Books or sets appointment schedules for clients to come regularly for treatments.

Timely responding and selling to new opportunities.

W ork in a monthly quota.

Responsible for selling products and services.

March 2006 – January 2007 Red Box Karaoke Greenbelt 3

Front Desk Officer

Responsible for booking customers with room reservations assisting them to choose the right

package that fit their needs and budget.

Attending to guests as customer helpdesk and customer care

Encodes guest’s membership information for future visit in Red Box

Monitors room occupancy for guests and ensures that guests are satisfied on their room.

Updates daily business activity with regards to number of guests, occupation of rooms & ensuring

rooms are always organized for future rental.

Inventory of office supplies and ensure room facilities are complete and undamaged.

May 2004- September 2005 Marie France Bodyline International

Front Desk Receptionist

Responsible for the effective handling and accurate recording of all telephone inquiries and the

conversion of these inquiries into actual consultations.

Calls and book active and inactive clients to continue their balance treatment.

Conducts follow-up calls on missed bookings for initial consultation and those with balance or due

payments.

Books or sets appointment schedules for clients to come regularly for treatments.

Attends to client’s needs. Provides means to answer client’s request s and concerns.

Responsible for issuing receipts (PR/OR), accurate collection, proper documentation, judicious

safekeeping and timely deposits of all cash and check payments.

Responsible for the operation and balancing of cash receipts/collection on a dail y basis

Maintains control book of credit card payments and all postdated checks, daily records of all the

consultations done.

Handles cashiering and banking transactions, keep center sales for the day clients payment in

cash or checks.

Personal Information:

Age 31 years old Birthday August 15, 1983

5’3”

Height Weight 105 lbs

Civil Status Married

2000 – 2004 Polytechnic University of the Phils Sta. Mesa Mla.

Education

Bachelor of Science in Entrepreneurial Management

1990 – 1996 Francisco Benitez Elementary School Solis Street, Tondo

1996 – 2000 Florentino Torres High School Juan Luna St. Tondo,Manila

5 day sales training by GUTHRIE JENSEN entitled “ Sales and Service

Trainings & Seminars

Excellence”

2008 - 1 week Training for OPERA Sales and Catering

2010 – 1 week Training for upgraded OPERA Sales and Catering

May 2011- 1 week Training for AGODA Hotels Team Induction Training

(Acquisition to Account Management

Languages English, Tagalog

Character references Available upon request.

Contact this candidate