JENNIFER S. AÑOSA

acqi1e@r.postjobfree.com

094********

**** * **** * ****** Sikat Punta, Sta. Ana, Manila, Philippines

PROFESSIONAL PROFILE

Experience in Project Management Team, Project Banking Systems, Software Implementation and System Development.

Strong organizational skills in a variety of situations to achieve deadlines.

Knowledgeable in IT support including Hardware, Software, Network and Computer Applications.

Get on well with people at all levels, easily making good working relationships.

Adaptable and quick to learn new skills.

EDUCATION

Bachelor of Science in Computer Science (BSCS)

BATANGAS STATE UNIVERSITY

(2007-2011)

Information Technology Reorientation Training

DEVELOPMENT BANK OF THE PHILIPPINES – Makati City

July 2014

PROFESSIONAL WORK EXPERIENCE

IT PROJECT CONSULTANT – Development Bank of the Philippines

IT Department February 2013 – February 2015

Implementation of the new and updated DBP Application Systems in all DBP branches on-site.

Coordinate and resolves incidents and requests of DBP Employee’s regarding on their PC Hardware, Software, Network, Bank Systems and other related technical issues.

Logs all incidents and requests in IT Call Logs System (ITCLS) used by IT Helpdesk for a record and history of each incident.

Resolves PC problems of DBP branch Employee’s via Remote Desktop Connection with LAN connected to the server.

Responsible for reset and unlock of Domain user’s ID and password expiration using Active Directory Management.

Setup and Installation of PC Hardware, Printers, LAN Cable connections and configuration of Operating system, software applications, DBP Bank System programs, and TCP/IP configuration for newly open DBP Branch.

Responsible for the Daily, Quarterly and Monthly reports of all incidents that has received and statistically interprets to diagrams and charts for further analysis of the time consumed in resolving each incidents.

Reports and coordinates received issues to IT programmer or IT personnel responsible for the next level of support.

DATA ANALYST – Sky Cable Corporation

Engineering Department May 2011 – December 2012

Interpret data addresses, analyze customer’s information using statistical techniques (ICMS) and provide ongoing reports.

Filter and “clean” database addresses, and review computer reports, printouts, and performance indicators to locate and correct code problems.

Address Validation provided by Mapping Group to update Database.

Responsible for handling all incoming customer request verification.

Transfer of incorrect Data Information of Customer’s to QA field personnel for site clarification and checking.

Responsible for Monthly reports for the Updated Database to the Head of Engineering Team.

CHARATER REFERENCES

Ma. Edena E. Vargas

Assistant Manager, Information Technology

DBP Head Office, Makati City

acqi1e@r.postjobfree.com (818-9511 local 2214)

Rodante P. David

NIDSS QA, IT Helpdesk Supervisor

DBP Head Office, Makati City

acqi1e@r.postjobfree.com (818-9511 local 2210)

Engr. Romeo Paredes

AMG Supervisor (Sky Cable)

Vergara, Mandaluyong City

091********

I hereby certify that the above information are true and correct to the best of my knowledge.

JENNIFER S. AÑOSA

Applicant

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