Nancy J. Romero

Alhambra, CA *****

626-***-**** / 626-***-****

acqi0h@r.postjobfree.com

PROFESSIONAL OBJECTIVE

Dependable professional seeking a Certified Nursing Assistant position. Utilizing compassionate nature and personal-care expertise to achieve the highest level of patient satisfaction. .

SKILLS

Certified Nursing and Restorative Assistant – 2014

Current C.N.A. and CPR cards

Microsoft Office Suite (Word, Excel, PowerPoint), MAS 90, QuickBooks

Experience with medical front & back office

Effective verbal and written communication skills

Attention to detail and accuracy

Problem solving ability

Stress tolerance and conflict management skills

Able to interact professional with all customers individually and in a team setting

PROFESSIONAL EXPERIENCE

Working Short Term Assignment till I can find permanent employment

Certified Nursing Assistant (2014)

Assist residents in personal hygiene and grooming tasks and provide incontinence care

Repositions resident as per plan of care,

Monitor and check resident safety devices as per plan of care

Take resident’s weights, temperature, pulse, respiration rate, height, blood pressure and screen pain level

Assist in lifting/transferring residents using proper lifting techniques and use of mechanical lift as indicated on the plan of care per Lifting Policy and Procedure

Carried pager and respond to resident call lights in a timely manner, regardless of assignment

Computerized charting of each resident’s data on a nightly basis

Home Care 01/2009 – 05/2014

Certified Nursing Assistant (2014)

Maintain patient’s medical records and files

Take patient’s vital signs

Provide personal-care services including medication and toileting

Feed patient

Empties Foley catheters and collects specimens as needed

Assists in lifting / transferring patient using proper lifting techniques

Turn and change bed

Clean room area, light housekeeping

Randstad US, / LPS (Lender Processing Service), Pasadena, CA 01/2012 - 01/2013

Quality Assurance Analyst

Worked with the Recording Department auditing deed and mortgage imagines.

Documented for accuracy and all errors in an effort to improve the processes as a whole, as well as minimize the financial and reputational risk of the company.

Randstad US, / LPS (Lender Processing Service), Pasadena, CA 01/2012 - 01/2013

Contract Operation Specialist I

Reconciled and organized documentation associated with mortgage work product.

Organized and processed the service production output of the various servicing activities within the company.

Created and distributed the weekly and monthly production reports to the various departments and outside vendors.

Reviewed or ensured proper documentation or procedures for output of the final reports.

Entenmann-Rovin Co., Los Angeles, CA 05/2007 - 01/2009

Accounts Receivable Administrator

Maintained up-to-date billing system on MAS 90 program.

Followed up with collection and allocation of payments.

Carried out billing, collection and reporting activities according to specific deadlines.

Investigated and resolved customer queries.

Communicated with customers via phone, email, mail or personally.

Norms Restaurant, San Gabriel, CA, West Covina, CA 03/2008 - 01/2009

Server

Presented menus to patrons and answer questions about menu items, making recommendations upon request.

Checked with customers to ensure that they are enjoying their meals and take action to correct any problems.

Performed food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.

Washington Mutual Home Loan Center, Downey/Montebello, CA 03/2003 – 04/ 2006

Loan Coordinator II- Retail

Processed loans and signed off loan conditions while interfacing with loan consultants, outside vendors (title and mortgage insurance companies, escrow companies) and borrowers.

Maintained production according to established standards, provided customers service and knowledge of company’s automated system for loan processing.

Volonda Medical Services, Arcadia, CA 09/2001 – 02/2003

Medical Billing Supervisor

Handled patient reception and scheduling, insurance verification.

Updated patient medical records, maintained patient ledger cards, medical billing.

Tzu Chi Clinic, Alhambra, CA 07/2001 – 09/2001

Medical Assistant Front and Back (Externship)

Took and recorded vital signs and medical history.

Prepared patients for examination, assisted patients during exams, collected and prepared laboratory specimens.

Performed lab tests, phlebotomy, EKG.

In charge of insurance verification, patient reception and scheduling, updating medical records, file management and telephone duties.

EDUCATION

Technical College, El Monte, CA 12/2013 – 2/2014

Certified Nursing Assistant

California State License

Premier Career College, Irwindale, CA

Diploma: Medical Assistant-Front and Back

Pasadena City College, Pasadena, CA

Training: Computer Technology, Business, Math and Administration

Monrovia Adult School, Monrovia, CA

Business Courses

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