Jarcedes Ware

**** ****** ****** *****

Temple Hills, MD 20748

202-***-****

acqhzw@r.postjobfree.com

CAREER OBJECTIVE

To obtain a middle management position and provide information to senior management

EDUCATION

Prince George’s Community College, Largo, MD

Associates Degree, 18 credits, December 2003

Major: Business Management

QUALIFICATIONS

Supervises customer service employees, provides detailed information to senior management concerning daily operations of the department, and minimizes problems.

EXPERIENCE

08/2013– present Cosmetics Department Manager, Walmart, Clinton, MD

07/2010– 08/2013 Customer Service Manager, Walmart, Clinton, MD

03/2007 – 2010 Perishable Manager, Shoppers Food Warehouse, Bowie, MD

Coordinated orientation, new hire, and department specific training with CTP Coordinators.

Scheduled and conducted interviews.

Recruited, hired, and oriented new employees

Managed store community and customer relations.

Consulted with other managers.

Analyzed store turnover figures and developed action plans with appropriate department managers and/or specialists.

Coordinated or attended job fairs.

Followed up on associate development plan implementation and EMT progress.

Oversaw perishable operations and insured highest level of customer service.

Developed and maintained diversity of perishable departments.

Documented perishable associate performance issues.

Created employee schedules, tracked ordering inventories, and documented labor shrink and customer relations.

Provided leadership counseling and coaching.

Resolved customer issues and responded to donation requests.

01/2005- 03/2010 Deli Manager, Shoppers Food Warehouse, New Carollton, MD

Managed the production, customer service, ordering, maintenance, and merchandising functions of the Deli department.

Managed and executed Deli Processes.

Coordinated with the Merchandising Director

Ensured proper training and mentoring of deli employees.

Collaborated with the Merchandising Director and helped construct the weekly Deli labor schedule.

References Available Upon Request

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