Kimberly Gravel

**** ********** ***. ******: 813-***-****

Wesley Chapel, FL 33543 Email: acqhyj@r.postjobfree.com

PROFESSIONAL PROFILE

Senior level management professional, offering over 18 years of cross departmental operational

management experience, including financial services, operations, contract negotiations, and customer

service.

Expert level knowledge in all phases of branch operations and employee relations.

A keen ability to analyze corporate structure, implement process efficiencies, and deliver more streamlined

methodologies. Resourceful, dynamic professional with broad range of experience in a fast paced business

environment.

Highly skilled in operations and sales management, planning and resource optimization. Demonstrated

strengths in efficiency improvement, and profit optimization.

Proven track record of success in creative and effective management of diverse personnel in multiple

locations. Flexible, adaptable, results driven and committed to quality process and product.

BACKGROUND SUMMARY

Operations Management Customer Service Operational Cost Analysis

Organizational Effectiveness Marketing Strategies Personnel Management

Resource Planning & Management Facilities Development AP & AR; Payroll Implementation

Multi site Management Contract Negotiations Policies & Procedures Development

Strategic and Operations Planning Consumer Lending Sales Management & Business Development

H.R. Functions & Management Business Owner Project Management

Technical Expertise includes: Microsoft Office Suite, Navigator, Baker Hill, 10 key, AIM, Image Right,

Salesforce, Quickbooks, Quicken

PROFESSIONAL ACCOMPLISHMENTS

Through automation, cost reductions & streamlining of National Invoices through the creation of National

Accounts Results: Saved Co. over $280,000.

EMPLOYMENT HISTORY

2013 to 2014 E Team Austin Realty, LLC Austin, TX

Office/Project Manager

Performed all H.R. Functions Including: Hiring, Documentation of

processes; Wrote the company Employee Handbook

Updated existing Salesforce database with cost saving compliance

checklists

Processed bi weekly payroll for Company Employees

Compliance monitoring/reporting; A/R & A/P Functions

Managed Company Operations & Budgeting

Helped oversee & Manage budgets for the owner's remodeling

company: Total Home Solutions

2008 to 2012 Bass Underwriters, Inc. Plantation, FL

Corporate Office Manager

Managed 17 Nationwide Bass Offices along with 5 internal

departments: Reception, Indexing, Mail Room, Business

Development/Marketing, Facilities, & Office Services

Managed 2 additional sister companies: Bulldog Premium Finance &

Gridiron Insurance Underwriters

Saved Co. over 280K from 2008 to 2012 by creating process

efficiencies through automation, cost reductions, & streamlining of

National Invoices through the creation of National Accounts

Managed Vendor Relations, Ordering, and Contract Negotiations

Managed Internal reporting process, providing monthly reports on total

costs; Budgeting & Invoice approvals nationwide

Managed Lease Negotiations, Office Relocations, and all build out

work on any new construction

Condo Association Liaison for Bass, Bulldog Premium Finance and

Gridiron Insurance Underwriters

Planned and Organized Annual Christmas Luncheon, Goal Meeting.

Planned company organized golf events, Holiday brunches,

Nationwide Marketing conventions for each location

Approved & Maintained Payroll for my departments by utilizing

Paychex's on line portal

Maintained & Obtained Business Licenses & Compliance for all

nationwide Offices

1997 to 2007 Worked in Banking – Seattle, WA & TX

Loan Officer/ Administrative Officer/ Department Manager

Texas State Bank Implemented new Baker Hill tracking software in

order to improve efficiencies within department which increased

productivity by 60% saving time and money; Administrator; Chosen for

the Consumer Task force Committee to evaluate current processes

CitiFinancial Saved thousands of dollars in potential fines by

processing old re conveyances due to manager oversight

WAMU Helped to create “Best Practices” which were utilized

Nationwide

Transportation NW Credit Union trained in all areas of the C.U.

1998 to 2000 Custom Plumbing, Inc. Seattle, WA

Owner

Handled all financial aspects of the company

Specialized in Plumbing for Custom Homes and Design

A well known magazine wrote an article about a unique job that

Custom Plumbing completed – 8 other companies turned down the

job stating that the request was impossible to do based on the curves

of the house.

EDUCATION

Bachelors of Science in Business Administration/Finance, University of Phoenix 2009

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