Stephanie R. Cardoza

acqhyf@r.postjobfree.com

585-***-****

OBJECTIVE

To obtain a position with a growing organization that offers personal and professional growth that can use my knowledge and hands-on experience in customer service.

EXPERIENCE.

Interview Claims Specialist 3/2014 – present

The Network Inc., Norcross, Georgia

Process auto workers’ compensation, and general liabilities claims. Inbound customer service. Facilitate customer information to pursue claims. Edit bill account by adjusting insurance information Reconcile accounts according to insurance contracts. Answer calls in a timely manner and follow the proper call standards and procedures while ensuring high customer satisfaction. Answer all questions and concerns from customers swiftly regardless of transmission, i.e., telephone, e-mail or fax.

Train new employees. Maintain a courteous and professional attitude with customers and colleagues. High call volume call center. Interacted with and supported management on a daily basis using interpersonal skills. Adhere to all guidelines and policies to customer service activities and functions. Maintain confidentiality requirements according to HIPPA standards concerning client information. Able to compile reports detailing customers’ experiences with accuracy and efficiency.

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Customer Service Representative (contract) 11/2013 – 1/2014

Incomm, Norcross, Georgia

Addressed and resolved customer complaints efficiently. Compile data for customer master and database. Expertly handled irate customers. Provide product information, pricing, quotations and delivery information to customers.. Display professionalism and product knowledge, which contributed to an increase in inquiry-to-order capture rate. Improved customer satisfaction daily.

Scheduler (contract) 03/2012 -- 01/2013

Premier Bath, Daytona Beach, Florida

Inbound/Outbound customer service in a call center environment. High call volume. Over 75 calls daily. Compiled information for existing customer appointments and for database. Provided professional service daily. Maintained rapport with external and internal customers. Assisted field employees with proper customer data.

Sales Associate 10/2009 -- 01/2011

Ross Dress For Less, Orange City, Florida

Team lead. Led a team of three. Maintain customer rapport. Inventory. Stock. In charge of cash drawer which settled each night. Handled customer disputes, returns, and assisted in fitting rooms. Light housekeeping.

Patient Registration Representative 08/2007 -- 09/2009

Florida Hospital Fish Memorial, Orange City, Florida

Supervisor. Field information for the general public. Obtained data for customers, visitors, patients, and other interested parties. Maintained patient registry. Assisted with patient placement. Delegated schedule changes. Set up activities within various departments. Proficient time management skills. Interacted with all levels of management, physicians, and other hospital personnel.

Operator Services 02/1988 -- 03/2007

Citizens Communications, Rochester, New York

Supervised a team of twenty operators. Operate multi-line telephone system and switchboard. Relayed incoming, outgoing, and interoffice calls daily. Made long distance, collect and third party outbound calls. Supplied pertinent information to callers. High call volume. Answered between 800 to 1,000 calls daily. Forwarded recorded messages to proper recipients. Cross trained in various departments. Upheld customer goodwill. Followed standard operating procedures. Trained new employees. Interacted with all levels of management on a daily basis. Created goodwill between different departments to maintain a harmonious workflow.

SKILLS

Typing 40 wpm Excel Microsoft Office 200 Microsoft Outlook PowerPoint PeopleSoft

EDUCATION

Daytona Beach College 2010 – 2011

Daytona Beach, Florida

BS Candidate

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