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Administrative Assistant Customer Service

Location:
Haverhill, MA
Posted:
June 29, 2015

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Resume:

Cheryl A. (Devereaux) Tavares

*** ******** **** ****** **** 978-***-****

Haverhill, MA 01830 Email: acqhy1@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Over 14 years experience providing support to administrators in an educational setting with strong skills in establishing rapport with people from diverse backgrounds, confidentiality and knowledge of various software programs

Two years experience in Accounts Payable

Three years as administrative assistant in the manufacturing sector, two years experience as administrative assistant in a law firm.

ACCOMPLISHMENTS

Achieved timely submittal of quarterly reports to the Department of Education

Assessed, designed and successfully implemented streamlined office procedures and filing system for efficiency and

Commended for coordinating the transition from one facility to another and the timely setup of furniture, phone system, computers, files and supplies with minimal down time; for my organizational skills, timely completion of projects, and eagerness to offer assistance when needed

Proven track record for meeting timelines and exceeding expectations

Researched and corrected computer software invoicing problem

Developed and maintained comprehensive databases for monitoring information and generating pertinent reports

Successfully eliminated finance charges and late fees on past due accounts by reducing the payables to current status

SKILLS

Creative, flexible, self-starter, able to adapt and maintain positive attitude

High level of motivation, enthusiasm, responsibility and fast learning traits, strong ability to recognize and solve problems, proactive work style

Ability to communicate effectively, both orally and in writing, skilled in producing and editing information to achieve objectives

Highly organized, resourceful and independent, able to effectively coordinate tasks to accomplish projects with timeliness

Collaborating on projects within a team setting, independent in completion of tasks on my own initiative

Spreadsheet / database creation and management

High level of confidentiality

Appointment scheduling and calendar maintenance

Accounts payable/receivable, invoicing and processing purchase orders

Computer savvy

Microsoft Excel, Word, Outlook, Power Point, Access, MMS Generations Administration Software, Budget Sense Accounting Package, BPCS (Business Planning and Control System), Eutactics Special Education Software, Jonas Clubhouse Software

WORK HISTORY

Personal Care Assistant 2014

North Andover, MA

Assist client with in all aspects of personal care

Cheryl Devereaux-Tavares

Accounts Payable Coordinator 2012 – 2013

Haverhill Country Club Haverhill, MA

Reviewed all invoices for appropriate documentation, reconciled vendor statements, researched and corrected discrepancies, responded to all vendor inquiries, managed all vendor accounts for accuracy

Entered invoices adhering to deadline, prepared weekly Aging Report in order to prioritize weekly check run, ensure that all high priority invoices were paid in a timely manner; via ACH Payments and check run

Maintained files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices

Caregiver 2009 - 2012

Haverhill, MA

Provided care for ill family member (now deceased)

Administrative Assistant 2007 - 2009

Pentucket Regional School District, West Newbury, MA

Provided support to the Business Manager, scheduled conferences and seminars, maintained calendar

Generated accounting reports; processed all central office purchase orders

Solely responsible for transportation and payments; created and maintained database to ensure greater efficiency resulting in accelerated payments, and issuance of passes to eligible students

Maintained confidential student information

Successfully submitted SIMS quarterly reports to the Massachusetts Department of Elementary & Secondary Education (ESE) via their secure portal adhering to required deadline

Coordinated training and facilitated staff in the proper use and coding of MMS Generations Software for entry of student data; researched and corrected discrepancies

Collaborated with Superintendent and Principals on data for master budget to facilitate drafting, editing and preparation of the final copy from for distribution in an accurate and timely manner

Accounts Receivable Specialist 2006 - 2007

USM Corporation, Haverhill, MA

Monitored Accounts Receivable Aging Reports to determine account status and adjust accounts accordingly, collections

Prepared and submitted credit card charges to merchants for payment, obtained credit card approvals

Verified and posted checks, lockbox deposits, credit card payments, contras, wires, etc., prepared daily deposits

Caregiver For Elderly Parent 2003 - 2006

Administrative Assistant/Office Manager 2000 - 2003

Blackmer System One, Haverhill, MA

Invoicing via online network; reconciled credit card statements

Front desk reception, customer service, maintained supply of product literature and office supplies, fulfilled customer literature requests, entered and tracked warranty information

Composed correspondence, proofed and edited various documents

Performed special projects with the ability adhere to deadlines

Administrative Assistant / Office Manager 1994 - 2000

Georgetown School Department, Georgetown, MA

Supported the Director of Special Education on all levels, served as liaison between Special Education Director, Department of Education, staff members, parents, attorneys, and advocates

Coordinated and managed daily operations for adherence to strict timelines in processing crucial student educational plans

Cheryl Devereaux-Tavares

Resolved meeting and educational plan issues by designing and implementing a comprehensive database

Scheduled all meetings, conducted interviews

Reviewed all meeting information, organized and prepared student Individual Educational Plans as needed

Maintained all confidential student files

Preparation of TEC Bid for school supplies, composed correspondence,

Managed daily activities and staff within the department, including decision making and problem solving

Administrative Assistant 1992 - 1994

Donovan & Donovan, Attorneys At Law, Danvers, MA

Prepared all legal documents, scheduled meetings, Accounts Receivable / Accounts Payable, invoicing, and bank statement reconciliation

Administrative Assistant 1986 – 1992

Bishop Fenwick High School

Provided support to The Dean of Discipline

Compiled, verified and monitored and distributed daily student attendance reports, processed student report cards

Managed student and office supplies

Composed correspondence; completed special projects as needed

REFERENCES Furnished Upon Request



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