James Boyce

Operations Manager and IT Quality Assurance Analyst

267-***-****

acqhxc@r.postjobfree.com

SUMMARY:

Software tester with a diverse experience in IT and junior management. Demonstrated ability to manage employees and

projects to successful completion in a fast-paced environment. Skilled at learning and applying new information and

techniques. Relocating back to the greater Philadelphia area.

ASTQB Foundation level certified.

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Software Testing Education. Completed Master Certificate in Software Testing from Villanova University.

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SQL-knowledgeable. Author SQL queries, DML scripts, and DDL scripts.

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Software Testing. Versed in web app and database testing. Produced secure test cases, reported defects back to the

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developer, and assisted with debugging.

Business management experienced. Led team of associates. Wrote reviews. Responsible for interviewing and selecting

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candidates.

WORK EXPERIENCE

Transaction Expert – Altoona, PA

Software Tester Intern 2014 – Present

Part-time intern for testing various software modules for company that specializes in web design, e-commerce, and POS

systems. Able to utilize education and experience to test software for a fast-paced technology company.

• Designer. Designed custom websites to maximize business exposure and profits.

• QA. Created and ran test cases to verify functionality and usability of products.

Fellowship Baptist Church – Oakton, VA

Assistant 2013 – Present

Assisted in non-profit work. Ran various programs that help the community, families, and individuals. Acted as primary

technologist. Led teams of volunteers

• Technologist. Created and updated databases, used check-in software, maintained website.

• Youth Programs. Developed programs to assist families with children and teens. Organized monthly events.

Beck Services – Wilmington, DE

Operations Manager 2011 – 2013

Beck Services is a management and services firm primarily in the shipping industry. Oversaw daily operations for Beck

Services and helped achieve Regional Contractor of the Year award from FedEx.

• Manager. Managed 25 FedEx associates and 2 managers across three locations.

• Trainer. Developed a new hire training program to be used across the company. Developed new techniques to increase

safety and productivity of associates.

• Technologist. Created database to document daily issues and increase effective measures.

• Safety Specialist. Promoted a safety culture and reduced accidents and injuries.

Coffey Ventures & Pips Service – Hammond, IN & Barrington, NJ

Delivery Associate (Manager in Training) 2009 – 2011

Started and continued management in training for recent college graduates. Learned how to successfully provide support to

customers in the logistics industry while meeting safety, budget, and timeline goals.

• Learned the delivery aspect of the business, including meeting customer and business expectations and deadlines.

• Learned the customer service aspect by interacting with customers. Addressed customer problems and logistical needs.

Jim Boyce Resume Page Two of Two

Amazon.com (Contracted SMX Corp.) – Munster, IN

Operations Administrator 2008 – 2009

Worked in business operations. Was able to see how such a large company operates so efficiently. Site was closing. I declined

a relocation offer for new opportunities locally.

• Trainer. Received two awards for exceptional productivity. Trained employees on processes to increase their efficiency,

productivity, and reduce errors.

• Security. Found and reported fraudulent activity to area manager. New procedures were enacted as a result.

• Problem Solver. Used operations software to enter, update, and retrieve issues.

• SQL. Used SQL IDE (Quest) to query databases directly. Created simple reports.

EDUCATION

Villanova University. Villanova, PA: Software Testing Master Certificate 2015

Completed three course program that covered various aspects of software testing and project management. Learned how to

apply sound software testing and quality assurance techniques to improve the quality of software, reduce defects, provide

confidence in the system, and promote business success. Was taught proven project management skills to keep projects on

track while managing stakeholder concerns, risks, and scope creep.

Reviewed the fundamental test process, including test planning, test design techniques, static and dynamic testing,

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managing the test team and process, and successfully incorporating automation tools.

Examined the objective of software testing using the IEEE 12207 standard, the quality standards in the ISO 9126, and the

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IEEE 829 standard for test design and documentation.

Studied both the traditional and agile methodologies of project management, the project planning process, managing

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stakeholders, scope, time, cost, risk, and quality, and the estimating model and process.

Northeast Baptist College. Downingtown, PA: Bachelors in Religious Studies Graduated 2008

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