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Manager Customer Service

Location:
Pinellas Park, FL
Posted:
June 29, 2015

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Resume:

Rebecca Walsh

**** * **** *** #*****

Tampa, FL *3605

407-***-**** / acqhwm@r.postjobfree.com

EXPERIENCE

Kopernik Global Investors, LLC June 2, 2014 to Present

Office Manager/ HR Representative and Executive Assistant to the President

Provide high-level, advanced and diversified administrative, project management and analytical support to the President, and handle confidential and non-routine information with absolute discretion

Comprehensive office management and management of and mentor to administrative staff

Track multiple tasks and projects across departments and develop visuals for timelines and due dates, deliverable descriptions, point people and status updates

work with individuals at all levels within an organization to accomplish goals

Schedule and organize meetings, programs, events/conferences by arrangement of facilities and catering, issue information and invitations, coordinate speakers and control event budget

Negotiate contracts for merchandise and venue events

Employee relations: serve as primary contact for employees, retirees, and family members who request assistance and or information. Responsibilities include: issue resolution and general accountability for overall high quality service and timeliness by obtaining and providing requested information or taking appropriate action to resolve, refer, or escalate issues in accordance with company and HR policies and practices.

Benefits administration, orientation and training, policy writing and implementation, payroll processing, new hire processing and employee termination processing

Managing logistics for departmental new hires and terminations

ODC Construction Orlando, FL December 26, 2012 to May 23, 2014

Executive Personal Assistant to CEO

Liaising with clients, media, public relations, suppliers and other staff. Represent and stand in for CEO often in business scenarios and occasionally on personal appointments and events.

Follow through on personal tasks on behalf of CEO. Internet Research and order items requested for the home and family.

Organizing and maintaining family and household calendars to coordinate with business calendars, and making appointments. Maintain private and business contact databases.

Arrange travel and accommodations for CEO, his family, and office Executives, occasionally traveling with employer to take notes or dictation at meetings or to provide general assistance during presentations.

Organizing and attending meetings ensuring CEO is well prepared, dictation and or general assistance during presentations. Producing documents, briefing papers, reports and presentations, conduct background research.

Screening telephone calls, requests, and inquiries and handling them when appropriate. Allocating incoming email, faxes, and postal mail, often corresponding on behalf of CEO. Monitoring and maintaining office inventory.

Handle confidential and non-routine information.

Private Residence, Winter Park, FL

Personal Assistant / Administrative House Manager July 25, 2010 to August 17, 2012

Assisted in scheduling and overseeing vendors for contracted services. Designed, managed, and executed projects, in-home renovations. Directed correspondence to and from the employer; scheduled appointments with the employer and any maintenance work to be done on the home; fixed and repaired small household items to reduce maintenance calls.

Made travel arrangements, developed itineraries; and any other personal requests.

Managed and facilitated procurement of household supplies, prepared informal dinners for family with light serving when needed.

Was in charge of hiring, training and supervising staff in procedures, schedules, rules etc.

Paid household bills, managed household budget, reviewed and administered staff payroll, managed and maintained in-home business office, package receiving and shipping on a daily basis.

Personal shopping, household and personal errands for Principals.

Managed and facilitated care and maintenance of vehicles. Drove employer to and from appointments and events.

Extensive use of PC, MAC, iPad, iPhone and Microsoft Office. Performed administrative responsibilities, i.e. typing letters and memos, answering the phone and taking messages, opening, sorting and/or answering mail, setting up and managing files for letters and other important documents.

Served as docent upon guest arrival.

Provided for all aspects of event planning including; menu planning, meal service, staffing, decorations, physical resource requirements, entertainment and after event clean up.

Private Residence, Winter Springs, FL

House Manager / Executive Personal Assistant July 5, 2006 – July 3, 2010

Saw to the smooth day to day operation of the interior and exterior of the household & grounds while family was out of town.

General house care included: administration, inventories, record keeping, cleaning & procurement.

Provided meal preparation for small social events, 2 daily meal preparations. Directed catering staff for larger social events. Provided valet service, some chauffeuring, cleaning and minor household maintenance.

Managed and maintained CEO's and Account Executives schedules.

Reviewed operating practices and procedures in order to determine whether improvements were made in areas such as workflow, reporting procedures and expenditures.

Met with individuals, special interest groups and others on behalf of CEO and Account Executives.

Wrote, designed and produced client proposals. Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database and presentation software.

Coordinated and directed office services, such as records and budget preparation in order to aid CEO and Account Executives.

Performed general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping.

Scheduled and organized meetings, travel, and department activities for all employees of the Senior Management Team.

Project managed special projects, at the request of the Managing Partners; planning and coordinating multiple presentations, disseminating information, and organizing company-wide events. Worked independently and within a team on special, recurring and non-recurring projects.

Typed and designed general correspondences, memos, and charts, gathered and summarized data for reports. Wrote and distributed proposals for future business. Reviewed, produced, submitted, and entered into Quick Books Managing Partners expense reports.

Performed general house duties including: administration, inventories, record keeping, cleaning & procurement.

Pet care.

Miller's Ale House Inc., Gainesville, Sanford, Altamonte Springs, FL

Food Coordinator/ Administrative Assistant October 19, 1998 to May 25, 2006

Served as POC between kitchen and serving staff. Ensured that design, quality, and food safety standards were met. Monitored timeliness of service and customer satisfaction.

Accounts payables and receivables, cash, handling, invoicing, billing, and obtaining contracts, bank deposits, reconciliation of bank statements. Coordinated payroll.

EDUCATION:

Rollins College Winter Park, FL

B.A.Humanities 2006

Palm Beach Atlantic Orlando, FL

M.S. Organizational Leadership 2013

CERTIFICATIONS:

Florida State - Certified Notary Public



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