Joseph E. Lavallee

** ***** **. *********, ** ***21. 508-***-****. acqhwk@r.postjobfree.com

Experience

Oakwood Worldwide, Boston, MA Feb 2011 – Feb 2015

Regional Operations Manager / Asst. DM

Oversee 300+ apartments across New England, 2 warehouse locations, 15 vehicles and a staff of 40-50+ employees and temporary staff members.

Direct the activities of the Corporate Housing Home Services’ associates to ensure the highest levels of customer satisfaction and the achievement of company goals.

Assist is on-site property selections and selling Oakwood’s program to various properties.

Negotiated leases with companies and individual clients

Toured and did on-site visits with clients.

Manage, coordinate and approve all inventory purchases, thus ensuring quality product availability.

Obtained bids from 3rd party vendors.

Develop and prepare annual budgets for warehouse locations.

Prepare and analyze monthly financial statements.

Maintain financial profitability.

Approve all hiring and disciplinary issues at warehouse locations while ensuring the compliance of all Human Resource Management guidelines.

Performance for 2011, 2012 and 2014 achieved 200% of possible 200% incentive bonus.

Assist is on-site selections and lease negotiations.

Interact with Corporate Executives, Regional Managers and Property Managers to coordinate the achievement of market specific company goals.

UniFirst Corporation, Wilmington, MA 2006 – 2010

National Account, Contracts and Operations Manager

Primary point person for UniFirst National Account / Contracts team with Fortune 500 companies such as Michelin, Swift Transportation, National Grid, Ruby Tuesdays and the United States Defense Commissary for all post-contract operational support and management related duties of the National Account so that the customer’s expectations are exceeded.

Primary duties included program implementation (rollout / install), day to day problem resolution (account management) and contract renewal (retention).

Directed over 250 nationwide managers and staff to execute national programs properly.

Built relationships with company owners, CEOs, Vice Presidents and other Director and Executive level employees including the owner of the Phoenix Coyotes hockey franchise.

Negotiated contract renewals (both private and government), facilitated contract price adjustments of existing National Accounts and consistently reviewed contracts to assure contract compliance and accuracy.

Conducted plant inspections to ensure that operational issues, problems and discrepancies were minimized.

Conducted plant tours of laundering facilities and manufacturing plants with National customers to display and explain operational procedures and ensure customers of UniFirst’s ISO 9000 certification.

Responsible for ownership and management of every aspect of assigned National Account customers to ensure customer satisfaction, customer retention, and revenue growth.

Coordinated service activities and reporting of assigned National Accounts in order to provide industry best service, build lasting relationships, and to exceed customer expectations.

Strategically sourced vendors and suppliers to identify suitable suppliers for products and services. Negotiated best price with selected vendors.

Evaluated spend with vendors and suppliers to identify cost savings. Track results and assessed spend.

Established and implemented management procedures for existing National Accounts to ensure the quality and control of operation issues, service guidelines, product, pricing, and receivables.

Prepare, draft and review RFP’s and national agreements for commercial and government customers.

Negotiated contracts with subcontractors.

Travelled nationwide and executed goodwill and visitation policies.

Successfully implemented new product lines and service at existing accounts with additional annual revenue in excess of 3.25 million dollars.

Managed in excess of 60 million dollars in annual revenue.

Successfully negotiated contract renewals in excess of 15 million dollars in annual revenue.

Averaged 23% growth in accounts year over year with additional locations and product introduction.

Enterprise Rent-A-Car, Woburn, MA 1999 - 2006

Area Rental Manager.

Oversaw and implemented the operations of 5-7 offices and 50+ employees to ensure that as an area we were successful in day-to-day operations and in Enterprise’s 4 main performance criteria; customer service and satisfaction, employee retention and development, growth and profit.

Responsible for managing area budget, annual expenses and costs, inventory and cash flow to help ensure maximum profitability.

Responsible for analyzing expense and income statements, forecast business growth and monitoring daily completion of customer transactions, customer files, reservations, account payables and receivables to maximize profit and performance.

Help increased business and market share and strengthened community relations by getting involved in various local organizations.

Worked as first contact for employees to discuss career path, performance and any needs or concerns of each individual.

Proven ability to take a company’s vision and mission statement and create a positive culture where employees are motivated and assisted in their development while at the same time, held accountable for performance and results.

Held monthly area, office and individual employee meetings to help develop, coach, train, motivate and advance each office and individual as well as to solicit feedback and input from each individual.

Averaged over 20% year-over- year revenue and profit growth of assigned offices.

Responsible for hiring, training and promotions of new employees.

Winner of the Team Player Award.

Worked as Traffic Manager for region in emergency situations.

Winner of the Mission Accomplished Award.

Education

Northeastern University, Boston MA June 1997

Bachelor of Science, College of Criminal Justice

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