Sheila Venable

IT Professional

Email: acqhwc@r.postjobfree.com

PROFESSIONAL SUMMARY:

** ***** ** *** *********** Technology field

●Windows XP, 7, 8, IOS, SharePoint 2010, Windows 2003, 2008 Server

●Active Directory, DNS, DHCP, Security and Group Policy Objects

●Exchange 2010 and Blackberry Enterprise Server

●SOPHOS Anti-Virus, Web Control, Enterprise Console

●VMware View Client and Administrator; SOPHOS Anti-Virus, Web Control, Enterprise Console

●Cisco Unified Call Manager ; Meraki Dashboard & Vigillo Administrator,

●Microsoft Office 2003-2013 (Word, Excel, PowerPoint, Outlook), Office 365

●Mobile Messaging (ActiveSync) and Security for IPads/IPhones/Blackberries

●Dameware, LogMeIn Rescue, Teamviewer

●Web Help Desk, Remedy, Spiceworks, Manage Engine Desktop Central and Event Log Analyzer

Device Maintenance & Repair: Desktops, Laptop, Tablets, Smartphones. MFPs, Aircards, and VOIP Phones

●LAN/WAN: Troubleshoot connectivity to support data and VOIP systems (Ping, Tracert, DNS, TCP/IP, etc)

●Very strong customer service support. Experience working in a team-oriented, collaborative environment.

● Ability to work independently and efficiently by prioritizing and executing tasks in a high pressure environment.

●Ability to absorb new ideas and concepts quickly. Good analytical and problem-solving abilities. Issue resolution techniques

● Ability to present ideas in business-friendly/user-friendly language. Excellent written, oral, interpersonal,

and presentational skills.

●Supervised employees

EXPERIENCE:

United Vision Logistics (October – March 20, 2015) – Company Lay-Off due to oil prices

IT Support Specialist

●Migration of PCs from XP to Windows 7, IT tickets utilizing Web Helpdesk on a timely basis (Add, Changes, Moves), Repair PCs and Troubleshooting, Support McLeod Loadmaster Enterprise, Inventory Management

Insight Global (June 2014 – September 2014)

Senior Technical Analyst

●Worked contract through Insight Global for HCA Healthcare -Complete migration of PCs from XP to Windows 7 utilizing SCCM 2007 and SCCM 2010 for imaging

●Configure Electronic Medical Records application – ECW

●Complete IT ticket cases with remote support and onsite visits-Exposed to HCA processes and procedures

●Worked with Physicians, Administrators, Nurses and Director (Kid’s Speciality Center, Women and Children’s Hospital, Regional Hospital and Rapides General Hospital)

●Worked with several Physician offices with HCAPS in Alexandria, Pineville and LeCompte

Lafayette Schools Credit Union (April 2007 – February 2014)

Systems Analyst/Information Systems Supervisor

●In charge of IT Dept- No dept or IT staff when hired-Supervised IT employees

●80+ Desktops, Laptops and several CU devices (signature pads,TMU receipt printers, network and local printers, laser check printers, check and image scanners, Blackberry, IPads for board members and management, IPhones, Blackberries, AT&T air cards, Responsible for all Call Routing implementations for Altigen VOIP system, Mobile Management (implementation and security)

●Responsible for WAN and LAN connectivity to support data and VOIP systems, Windows XP, Window 7, Server 2003 and 2008 R2 Management, Active Directory, Exchange, Hosted Email

●IT Procurement (Purchasing, Inventory, Vendor Services); Long and Short-Term Strategies and Budgeting

●IT Ticketing System Process/Procedures, Administrator for all company applications including Portico

●IT Vendor Due Diligence, IT Compliance/E-Commerce (Responsible for security related NCUA and CUNA audits), Disaster Recovery Plan Administrator, External/Internal Vulnerability and Penetration Tests, Risk Assessments

●Staff Security Training, IT policy enforcement, Implement and complete all IT initiatives, planning and projects.

Cingular Wireless-now AT&T Call Center (July 2001-March 2007)

Associate Analyst – Information Technology

●Administrator for Chain Management, Inventory Management, Methods & Procedures

●Desktop Support for 1,300 Employees. Daily Activities included installation and/or configuration of desktops, as well as the operation and management of required resources, Troubleshoot PCs and replacement of hardware

●Support internal customers with assistance in application software, email, remote access, Blackberry devices, air cards and imaging of PCs. Exposed to all Call Center Start-Up Procedures

●Work well with Customer Service Representatives and all types of Managers, including Directors

Corbett Systems (November 2000-March 2001) Network Technician – (Internship–Part-time While Attending School)

●Install ISDL and SDSL Routers, Configure customer’s internet browser to communicate with routers (configuring of IP addresses, subnet mask, gateway, domain name, DHCP/static IP and protocols.

LA Tech. College (November 2000-March 2001) Network Assistant–(Employed Part-time While Attending School)

●Develop and implement LAN, Create RJ45 network cables and test for continuity, Work with 3COM Layer 2 switches, Cisco routers and switches, Ability to manage LAN with NT, Windows 2000 Server and Windows 2000 Professional Operating Systems

●First Class to implement Cisco and Microsoft Academy

Additional Experience:

Worked with Baker Hughes INTEQ as a Department Administrator in the Drilling Fluids Department.

Prepared technical reports for major oil companies.

●Troubleshoot computer software and hardware problems in the office and field – handled 62 field mud engineers- Responsible for all administrative office duties, including keeping accurate files for staff.

EDUCATION:

●Associate of Applied Technology – Network Specialist - Louisiana Technical College (Lafayette Campus)

●Secretarial Science - University of Louisiana, Lafayette, LA

CONTINUING EDUCATION:

●2015: Renewed A+, Network+ and Security+ Certifications – Good until January, 2018

●2013: Project Management Course

●2012: Passed Security Plus Certification - Jan 11, 2012; Malware Detection Removal & Remediation

●2011: Security Plus Training

●2010: Updating Network Infrastructure-Server 2008; Exchange Server 2010

●2009: Exchange Server; SBS Server 2003

●2008: Managing Server 2003 Environment

OTHER TRAINING:

I. T. Crisis Management, Business Continuity, Disaster Recovery and Incident Response

CERTIFICATIONS:

MCSE, MCSA, A+, Network+, Security+, National Honor Society Technical Member

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