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Customer Service Medical

Location:
Potomac, MD
Posted:
June 29, 2015

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Resume:

Ronald M. Webb

**** ****** ***

Camp Springs, Maryland 20748

240-***-****)

e-mail: acqhvy@r.postjobfree.com

Resume

Category: Investigative Services

Description of my ideal company:

To obtain a position in the Investigation Services field which provides

a challenging atmosphere conducive to professional achievement and

the ability to advance while contributing to organizational goals. To work for

a company that lives a credo and hold commitment to personal integrity and

pursuit of excellence as core value.

TARGET LOCATIONS:

US-DC-Washington/Metro US-MD-Montgomery US-MD-Prince Georges

US-VA-Fairfax US-VA-Northern

EXPERIENCE

From June 18, 2001 to January 31, 2011 – Internal Revenue Service; Revenue Officer (Retired)

As a Revenue Officer, I provided quality service to the public. I assist in understanding and meeting

their tax obligations, while applying the tax law with integrity and fairness. This includes but is not

limited to: 1. Providing professional and courteous responsive service. 2. Assisting customers during

the course of case processing. 3. Resolving various issues that arise, while explaining and providing

the collection process and affording the public their various rights.

The main focus of my position includes determining collectability, liability and available options to

resolve the taxpayer’s account, using an interest based approach. Sometimes this requires enforcement,

which involves liens, levy, summons, examination and fraud referrals. Filing substitute returns due to

taxpayer not complying with filing original returns, suits and seizures may be necessary. For

Taxpayers, that do seek resolution in a voluntary manner, options such as installment agreements,

Ronald M. Webb

3001 Branch Ave

Camp Springs, Maryland 20748

240-***-****)

e-mail: acqhvy@r.postjobfree.com

offer-in-compromise, adjustments and abatements are considered. These procedures are conducted

within the law according to the Internal Revenue Code and the Internal Revenue Manual. Much of the

case processing requires analyzing the initial case facts and circumstances as well as additional

information secured during the course of investigation. Promoting compliance and providing education

to the taxpayers and representatives is also a large area of my duties. Extensive research on an internal

and external basis is required.

I determined actions essential to bring taxpayers in full compliance (filing of delinquent returns, making

federal tax deposits or estimated tax payments). I analyze sophisticated financial statements that

include balance sheets, income statements, ledgers and profit and loss statements to evaluate possible

assets and/or equity. In addition to providing guidance on financial alternatives when liability

compilation occurs, ie: downsizing, alternative product purchasing (low cost), closing or selling the

business. I always provide excellent customer service both internally and externally, explaining IRS

policies & procedures and Taxpayers Rights. When immediate payment is not anticipated, I file a timely

and effective Notice of Federal Tax Lien both to protect the position of the Internal Revenue Service,

the Governments interest and as a source of payment. I consistently evaluate and analyze taxpayer’s

financial information through verification of assets to develop a clear path of action to resolve each case

effectively

The appeals process procedure is a large responsibility of the Revenue Officer’s position. It requires the

knowledge of available appeal rights afforded to the public, such as abatement of penalties and interest

requests. It is my responsibility to determine which appeal rights that apply to the issues, educate and

provide the public with their appeal rights that apply to their issues.

When an appeal is submitted under any of the aforementioned procedures, it is my responsibility to

review the appeal and attempt to resolve the taxpayer’s issue. If a resolution is not attainable, then a

rebuttal is prepared that clearly outlines the facts of the account addressing both the taxpayer’s and the

service issues and positions. The appeal is forwarded to the Appeals Office for a final

determination/recommendation.

The Trust Fund Recovery Process is also a significant task of the Revenue Officer position. It requires the

process of locating taxpayer’s assets and utilizing extensive investigative skills. Also, involves conducting

investigations to determine willingness, responsibility, and recommends penalty assessments. Once this

is accomplished, the taxpayer can be assessed a penalty which they will be held personally liable for the

unpaid taxes.

Ronald M. Webb

3001 Branch Ave

Camp Springs, Maryland 20748

240-***-****)

e-mail: acqhvy@r.postjobfree.com

As a Revenue Officer I have worked in conjunction with the Department of Justice in bringing Suits

against Taxpayers. I initiated the suits due to Statue of limitation issues, the high profile status of the

taxpayer or the fact that the case has become a felony crime issue

CORRECTIONAL SPECIALIST/EMERGENCY MEDICAL TECHNICIAN:

My responsibilities consisted of numerous positions, while employed with the Washington, D C

Department of Corrections. These positions and my responsibilities are as followed:

1. From February of 1980 to 1989, I was employed as a Correctional Officer. My duties were to

make sure that all inmates confined by the Department of Corrections were safe from harm and

that they abide by all the rules and regulations of the Department of Corrections. I was

responsible for the accountability of inmates at all times. I was also responsible in seeing th at

inmates met mandates of the department, by making sure that they adhered to programs that

were set up for them to qualify for parole. I was especially trained in Negotiation skills, Inter -

Personal Communication Skills, Weapons, and Population Management. I was also tr ained in

the management of the facility as it pertained to release and receiving of inmates to and from

the facility.

2. From 1991 to 1997, I held the position of Compliance Officer, which is responsible for all inmate

population entering and departing the facility. As a Compliance Officer, I was responsible for

placing inmates in housing based on their crime and status of non -violent to violent, from

misdemeanor to felony. Inmates were classified as District of Columbia inmates or Federal

inmates. Based upon an inmate’s classification, I was responsible for calculating what amount

of time an inmate was obligated to serve according to the District of Columbia sentencing

guidelines or the Federal sentencing guidelines. Once inmates were sentenced and their tim e

calculated, it was my responsibility to transfer them to either a District of Columbia facility or a

Federal Bureau of Prison facility.

3. From 1997 to 1999, I held the position of Law Librarian, in which I worked with inmates on

researching legal material in assisting them with their cases. Due to studying Legal Studies at

the time I was asked to assist another Law Librarian in the daily operations of the Law Library.

4. From 1999 to 2001, I was appointed as the facility Fire and Safety Marshall. I was responsible for

acquiring and maintaining all fire and safety equipment and addressing all issues with Fire and

Safety inspections by the District of Columbia Fire Department. I was responsible for conducting

fire drills, trouble shooting all problems or problem areas that proposed to be a hindrance that

might jeopardize safety to both staff or inmate population. I was responsible for maintaining

American Corrections Association (ACA) accreditation as it pertained to Fire and Safety issues of

the facility. We maintained this accreditation throughout my tenure as Fire and Safety Marshall.

Also as Fire and Safety Marshall, I was responsible for the development of a mass evacuation

plan of inmates in case of emergency. This evacuation was coordinated with the District of

Ronald M. Webb

3001 Branch Ave

Camp Springs, Maryland 20748

240-***-****)

e-mail: acqhvy@r.postjobfree.com

Columbia Metropolitan Police Department, District of Columbia Fire Department and the District

of Columbia National Guard.

5. From 1993 to 2001, I served as the onsite Emergency Medical Technician for the facility. I was

trained by the District of Columbia Fire/EMS Department. I was responsible as a first responder

to incidents that were occurring at the facility such as injuries to inmates and staff as well as

assaults of inmates on inmates or inmates on staff. I worked hand and hand with the facility

Medical Unit.

EDUCATION

University of Maryland, College Park, MD, Political Science,

University of Maryland University College, Adelphi, MD, Legal Studies

MILITARY

United States Navy, February 1976 to February 1979,

Virginia Beach, Virginia, Third Class (3RD) Petty Officer, Yeoman

(Administrative Specialist)

ORGANIZTIONS

American Red Cross (Katrina Rita Rescue Team)

Omega Psi Phi Fraternity Inc.

AWARDS

Internal Revenue Service Area Director’s Memorandum of Appreciation

Internal Revenue Service Director for Policy Analysis



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