Help Desk Coordinator
Resume:
Hunter Tychonievich
acqhvj@r.postjobfree.com
Elizabethtown, KY 42701
OBJECTIVE A part-time or full-time position
EDUCATION Bellarmine University: Louisville, KY
Computer Science major; Biology minor
Date of degree: Spring 2013
COURSEWORK -Introduction to Programming
-Object Oriented Paradigm
-Web Design
-Data Structures
-Logic Design
-Data Communications and Computer Networks
• Proficient in Java
• Proficient in Adobe Dreamweaver
• Proficient in Microsoft Office
• Work Experience with Help Desk
software
• Exchange Experience
WORK EXPERIENCE
Habitat for Humanity (pro bono) Lexington, Ky.
Currently
Helping manage duplicate entries in donor database.
Fort Knox Federal Credit Union Fort Knox, Ky
04/13-03/15
Help Desk Coordinator
Ran help desk ticketing software (Spiceworks)
Problems dealt with at help desk include issues with office, browser compatibility,
banking software and printer issues.
First point of contact for most calls and emails from employees for technical support
Set up and managed new users in Microsoft Exchange /Active directory
Set up computers for users from scratch with and without images
Routing tickets to appropriate support groups when the issue cannot be resolved
over the phone.
Average contact volume was 60-80 contacts per day
W orking knowledge of computer operating systems; XP, W indows 7.
Western Kentucky University Elizabethtown, Ky
Remote Classroom Technician
08/11-03/13
Facilitated ITV classroom.
Made sure equipment functioned successfully.
Reported issues and managed paperwork
S and S Associates Elizabethtown, Ky
Demoed and sold Kirby home maintenance systems throughout Hardin County
06/10-07/10
06/10 Elizabethtown Community and Technical College Workforce Development
Instructor Elizabethtown, Ky
Taught two 6 hour courses on Microsoft Outlook for an industry in Campbellsville.
08/09 – 05/10 Bellarmine University Help Desk Louisville, Ky
Work Study
Equipment distribution, handling of faculty technical problems, and computer
checks.
Ran images for new machines
05/09 - 08/09 Elizabethtown Community College IT intern Elizabethtown, Ky
Intern
Aided the IT help department and shadowed for on the job training
Imaged laptops and desktops
Assisted in moving technical equipment
Bellarmine University History Department Louisville, Ky
08/07 - 04/09
Work Study
Clerical and mail duties
08/06 - 04/07
Bellarmine University Academic Resource Center Louisville, Ky
Work Study
clerical duties and organization of student academic database
•
AWARDS AND HONORS Received the American Legion Scholarship
• Received High School Commonwealth Diploma
• Academic Team Quick Recall State Winners 2005
• Horrigan Scholarship to Bellarmine University
• COMPTIA A+ Certified
• COMPTIA Net + Certified
REFERENCES Robert Harris Elizabethtown Community and Technical College
600 College Street Road
Elizabethtown, Ky. 42701
Linda Howard Elizabethtown Community and Technical College
600 College Street Road
Elizabethtown, Ky. 42701
Lindsay Akers Western Kentucky University
600 College Street Road
Elizabethtown, Ky. 42701
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