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Customer Service Manager

Location:
United States
Posted:
June 29, 2015

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Resume:

JENNIFER L. SMITH

***** ******* **.

Manhattan, Illinois 60442

(815) 690 - 9594

PROFILE

Organization, Skilled communicator

Attention to detail in a high-volume, fast-paced environment.

Ability to be productive in a team environment

EDUCATION

University of St. Francis, Joliet, IL

B.S. in Applied Organizational Management

WORK EXPERIENCE

Builders Bank, Chicago, IL

Vice President 2012- Present

Coordinate, review, and fund monthly draw requests after verifying compliance with loan documents. Review loan for compliance with loan documents for final advance.

Assist with equity verification in the closing process.

Review all insurance for companywide portfolio.

Maintain tax escrow accounts

Manage loan billing, loan payoffs, and collateral releases.

Maintain REO Portfolio

Assists in the creation and implementation of departmental procedures.

Jefferies & Company Inc., Chicago, IL

Assistant Vice President 2009- 2011

Prepare and fund monthly waterfalls in accordance with loan documents.

Review and fund monthly reserve requests.

Maintain telephone contact with borrower, contractor and third party consultants; handle billing, tracking, and collection of loan payments.

Prepare monthly report summarizing all financial activity for current month, including reconciling account statements and calculating DSC coverage.

Coordinate, review, and fund monthly draw requests after verifying compliance with loan documents. Review loan for compliance with loan documents for final advance.

Review monthly property financial packages.

Perform site inspections of assigned loan asset.

Capmark Bank, Chicago, IL

Senior Portfolio Manager 2004- 2009

Act as a liaison between the producer, underwriter, borrower, borrower’s counsel, Capmark counsel, and all third parties such as contractors or consultants in the administration of construction loans.

Maintain telephone contact with borrower, contractor and third party consultants; handle billing, tracking, and collection of loan payments; maintain loan files; prepare and forward copies of wire request and journal entries to corporate accounting department.

Coordinate, review, and fund monthly draw requests after verifying compliance with loan documents. Review loan for compliance with loan documents for final advance and transfer to servicing.

Review monthly property financial packages; prepare quarterly loan review.

Perform site inspections of assigned loan asset.

Assist manager with the closing of construction loans.

Portfolio of $815 million, with various product type including new market tax credits, retail, apartments, hospitality, industrial, student housing, affordable housing, military and condos. Included participations and syndications.

Closing Analyst 2002 - 2004

Accountable for seamless coordination of closing and delivery phases of loans originated for institutional investors; to ensure commitment requirements are satisfied within a specified timeframe to enable the best execution.

Prepare closing checklist and distribute to relative parties

Prepare preliminary internal closing papers, worksheets, and funding documents

Contact borrower to initiate collection of due diligence items

Interact with attorneys, borrower, loan officer, investor and servicing

Confirm ordering of third party reports

Review third party reports upon receipt & prepare recommendation to Investor

Obtain & review insurance certificates, tax bills, & various checklist items from borrower

Review & compare estoppels & SNDA’s to rent roll

Receive and review document binders from closing counsel

Send complete legal binders / underwriting files to Servicing & Imaging

HELLER FINANCIAL Chicago, IL

Sr. Closing Analyst Assistant 1999-2002

Responsible for providing support to the Closing Analysts and Senior Closing Analysts.

Work closely with Analyst to provide support with 3rd party consultants, including taxing authorities and insurance agents.

Update portfolio system

Open and close working files for the Analysts

Assist Analysts with funding documents for each transaction, including calculating tax, insurance, and replacement reserve escrows.

Review and compare SNDA’s to Heller form and communicate directly with borrowers to resolve any deviations.

Review and approve appraisals, engineering, and environmental reports.

Process invoices for each transaction

Audit files for Securitization

Senior File Clerk/Customer Service 1997-1999

Responsible for records management including microfilming.

Maintained both original documentation and copy files.

Oversaw three file rooms. Tracked files in Microsoft Access.

Wrote report queries and verified funding reports on SLAM Leasing System.

Tracked updated and renewed UCC filings and continuations.

Participated in two Securitizations (managed over 2,000 files).

Reviewed purchase options and calculated price based on fair market value.

Forwarded executed documents to customer.

Processed lien release and title transfers.



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