Gordon K. McKenzie

**** ***** ******,

#E*** Woodland Hills,

California 91367 Mobile: 818-***-****

Email: acqhts@r.postjobfree.com

MBA, ITIL Certified, Director of Professional/Managed Services Consulting, Sales & Delivery Engagements, with more than 20 years of sales, consulting and data center management experience that consistently aligned information technology with business objectives for leading organizations such as: Oracle,

Sun Microsystems, and Blue Cross/Blue Shield.

A convincing communicator with a demonstrated record of sales and operational success, enabling business success through appropriate IT alignment, improving system-wide operations, federal government claims processing and developing managed services programs that consistently reduced operational cost while improving both bottom line profitability and service levels.

Experience includes, serving as the Director, Federal Employee Program Operations Center for Blue Cross/Blue Shield in Washington, DC with responsibility for managing a $40 million operational budget, 8 managers and 172 operations center staff members that directly supported the largest federal government contracted health insurance program in the U.S.

Areas of Expertise

Sales and Customer Management

Development of C-level relationships

Strategic Planning & Execution

Large-Scale Program Management

Multi-Million Dollar Budget Management

Disaster Recovery/Business Continuity Planning

Building & Leading High-Performing Sales Teams

Developing Service Level Agreements

Career Highlights

Received Oracle sales awards for the ‘Top Performing Regional Manager’ in the entire U.S. for 2 quarters,and the team under my supervision exceeded established corporate sales quota every quarter.

Served as one of a half dozen people to rollout the Managed Services practice at Sun Microsystems from a start-up position with no revenue to bookings of $385 million in 6 years.

Achieved a 75% successful closure rate as a result of pre-sales activities while holding the position of Managed Services Practice Leader at Sun Microsystems.

Conducted an anonymous survey of employees annually at Sun Microsystems that included rating of managers on a variety of factors by their direct reports. Personally received an ‘approval rating’ of more than 93% each year.

Reduced disaster recovery costs 21% and improved system-wide operational performance 28% for a high-profile health insurer with more than $90 million invested in technology.

Key Areas of Competency

Developing and Motivating Successful Sales Teams

Enterprise Solution Development

Business IT Process Reengineering

Technology Evaluation & Selection

Implementing Operational Efficiencies

Supporting Multiple Business Locations

Forming & Leveraging Vendor Alliances

Managing all Phases of a Project Lifecycle

Client Relationship Management (CRM)

Creating a Shared Strategic IT/Business Vision

Professional Experience & Accomplishments

2012 to Present

King IT Transformation Solutions, Inc., Woodland Hills, California

Director Managed Services – Collaborating with C-level executives to identify business goals, develop, analyze and recommend alternative strategies and delivery models to meet these goals. Additionally, formulated

service levels and metrics to measure success and implementation of the chosen strategy on both international/national levels.

Oracle, Inc., Redwood Shores, California 2010 to 2012

Senior Regional Manager – Support Services Sales – Primary duties focused on managing the support services renewals teams in the east and west regions and successfully resolving customer satisfaction issues, which proved instrumental in obtaining renewals from a large number of support services contracts. Customers include many of the major companies within the financial market segment as well as VARs and VADs.

• Top Performing U.S. Regional Manager FY12Q3

• Top Performing U.S. Regional Manager FY11Q4

Sun Microsystems Inc., Santa Clara, California 2000 to 2010

U.S. Practice Manager – Managed Services – Responsible for working directly with C-level executives in identifying business goals then developing/analyzing and recommending alternative strategies and delivery

models that will accomplish their goals, including formulating service levels and metrics to measure the success and implementation of their chosen strategies. One of the people responsible for initiating the Managed Services

practice and the success can be measured by taking it from a start-up position and growing the practice to $385M in annual sales.

• Achieved bookings of $385M against a goal of $373M

• Developed, sold and implemented SaaS and Cloud solutions on an international

basis.

Delivery Engagement Manager-Advanced Services – Charged with developing technical solutions and metrics that linked IT to the strategic goals of the business. Performed in-depth financial analysis and business justification for various alternatives and the implementation of the appropriate delivery. Charter was also to develop, enhance, and drive sales and delivery of mission-critical services and products within the West Region

for Professional Services. These services and products range from assessment of initial data center capabilities through production implementation.

• Exceeded goal for developing staff to deliver new services including GSO reps in AsiaPac as well as the Americas

• Achieved 75% successful closure rate as a result of pre-sales activities

• Developed marketing presentations and other materials to support pre-sales

activities

• Assisted Americas level in developing a Quality Review Process

• Consistently received the highest ratings for training classes taught

• Developed Interim Operations Management and Site Management service offerings and managed the roll-out of these service offerings within the Americas

• Grew the business into $36M in revenue

Blythe Nelson, Dallas, Texas 1996 to 2000

Principal Consultant – Participated in the on-going acquisition of clients and implementation of subsequent client projects for an 80 employee, privately-held management services company. Accountable for development

of bids, composition of proposals, podium-delivered presentations, and round table discussions.

• Designed and Implemented the Entire Technical Infrastructure for an Internet Start-up (including construction of the Data Center and Network Operations Center) within 15 weeks. This Effort Included Construction of the Data Center and Network Operations Center.

• Completed the Design and construction of another client's data center at one third of the anticipated turn time and within budget

• Saved $6M in Per Annum Operating Costs; Merged Tech Infrastructures for Health Insurer

Senior Project Manager – Responsibilities included the daily management and mentoring of staff and team members assigned to numerous projects, as well as interacting with clients on project initiatives. Personally

spear-head activities for five to six projects per year with income potential of $25,000 to $12MM each, and turn times of one month to three years.

• Brought in Project Involving the Design and Construction of a Client Data Center at a Third of the Anticipated Turn Time and Within Budget

•Reduced Disaster Recovery Costs and Improved System-wide Operations for

High-Profile Health Insurer with over $90M Invested in Technology

•Developed a Successful Pilot Program; Medicare Customer Service Center

(MCSC); Program Which was Implemented Nationwide

•Development of a data warehouse technical architecture for a state university

system

•Evaluation/planning for relocation of data processing operations; Health Insurer

•Analysis of financial/technical ramifications of merging downstream operations; two Major Petroleum companies

•Performed requirements analysis, development of RFP's, analysis of responses,

and implementation of voice/data networks and systems; National Mail Order

company

Prior 1996 Professional Experience

Blue Cross/Blue Shield, Washington, DC 1989 to 1996

Director, Federal Employee Program Operations Center (1991-1996)

Director, Data Center (1989-1991)

Academic Credentials & Certification

Master of Business Administration, Rider University, Lawrenceville, New Jersey

Bachelor of Arts in Biology, Adelphi University, Garden City, New York

Information Technology Infrastructure Library (ITIL) Certification

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