YOUSSEF SAMIR – VAS/IN ENGINEER/SYSTEM ADMINISTRATOR

VAS

Youssef Samir Mohamed

OBJECTIVE

To find a challenging position to meet my Competencies, capabilities, skills, education and increase my Skills.

EDUCATION

Bachelors in computer engineering August 2006

Modern Academy for Engineering, Atamia, Egypt

Studies focused in hardware physics, electronics and Network

Maadi Canal language School August 2000

Thanawia Ama, High School

EXPERIENCE

VAS/IN Engineer January 2014 – Present

ZTE, Egypt, Cairo

Acting as a product and account Manager for important project

Acting as a project manager, for mobinil projects.

The first technical owner of VAS issues.

Solving Linux / windows server and ZTE platforms issues as first line support.

To be first responsible of escalation of network critical alarms and problems.

Network and system Troubleshooting under Mobinil and ZTE Cloud.

First Line support for ZTE services in ( Mobinil Operator ).

Installation/ Expanding services for Mobinil Operator.

Responsible for sending ROOTCAUSE for every problem or service failure.

Working with telecommunication environment.

Dealing with multi department in the same time.

System Administrator February 2012 – January 2014

American Express, Egypt, Cairo

Controlling and monitoring network security breach.

Using SCCM to control and manage the infrastructure.

Managing and troubleshooting the network infrastructure and servers environment.

Daily backing up the file server and the DB components.

Adding the needed patches and hotfixes for the servers.

Monitoring the network performance and the external attacks over the network and firewall.

Daily check over the network Infrastructure.

Providing the needed solutions for the business (IT Solutions).

Establishes system specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing system infrastructure.

Establishes system by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks, and operating and system management systems; defining system and operational policies and procedures.

Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to vendor.

Secures system by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing back-ups; maintaining documentation.

Assisting, Managing, Designing infrastructure and monitoring the IP Cams systems and making sure everything is going well with the recording process.

Prepares users by designing and conducting training programs; providing references and support.

Upgrades system by conferring with vendors and services; developing, testing, evaluating, and installing enhancements and new software.

Meets financial requirements by submitting information for budgets; monitoring expenses.

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Protects organization's value by keeping information confidential.

Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Technical Support Specialist February 2010 – 2012

Allianz Insurance, Egypt, Cairo

Managing and troubleshooting Microsoft Windows operating system environments.

Handling & troubleshooting technical issues within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.

Validates the ability to install, configure, operate, and troubleshoot medium-size route and switched networks, including implementation and verification of connections to remote sites in a WAN.

Selected Contributions:

Researched and developed knowledge-based articles for Windows support & Lotus Notes support issues, resulting in an increase in first-call-resolutions of 20 additional calls per week.

Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95% and 100% on all calls (outperforming average of 96%) as proven by my annual appraisals.

Handled over 20 technical/mission-critical calls daily and consistently met high service standards.

DSL Technical Support March 2009 – October 2009

LINKdotNet, Egypt, Cairo

Handling & troubleshooting technical DSL issues within an enterprise environment, including Windows configuration, Internet Service slow-downs. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.

Handling the pressure of 100 calls per day and angry customers responding to solve their problem issues with 90% of success.

Report my calls to the team leader every day with the most faced problems and the new problems.

Technical Support February 2008 – February 2010

Roots Advertising, Egypt, Cairo

Managing and troubleshooting Microsoft Windows operating system environments.

Handling & troubleshooting technical issues

Recommending Software Solutions

Qualifications:

System Administration, LAN Knowledge, Proxy Servers, Training, Multi-tasking, On-Call, Networking Knowledge, Network Hardware Configuration, Network Maintenance, Network Performance Tuning

Self-Study Courses and Well knowledge of :

CCNA (Cisco Certified Network Associate).

MCITP (Microsoft Certified IT Professional).

CEH v7 (Certified Ethical Hacker) for Security.

Linux Server.

Good knowledge (AutoCAD products) Smart Sketch & Smart Plant P&ID.

Personal Skills

Creativity skills

Good System analysis capabilities.

Ability of adaptation to new technology as well as existing programming languages and techniques.

Goal oriented, determining the goals to be achieved, the techniques to be followed and the time frame within these goals are to be attained.

Ability to work under stress and ability to cope under Team work.

Self-motivated, Continuous improvement and development

Very good Communication skills

Summary Skills

CCNA

CompTIA Security+

CEHv7

VMware environment

HP blades server

Basic Linux

MCSA / MCITP

Windows 2003 / 2008 Active Directory

SCCM

Exchange 2003 / 2007 / 2010

TMG and Forefront, ISA 2004, ISA 2006

Microsoft Cluster Services/Failover Cluster and NLB

Microsoft OCS will be desirable.

SAN Server Storage/Tape System and backup solutions (Symantec backup exec, Acronis Backup).

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