ANA SOFIA FRANCO

** ******* ***, *******, ** ****0 774-***-**** acqhrn@r.postjobfree.com

OBJECTIVE

Bilingual PCA/HHA, and Administrative Assistant focused on empathetic, patient-focused care. Trustworthy caregiver experienced in home and hospital settings.

Academic History

Becker College Aug 2011 – May 2014

o3.65 GPA

oStudied: Nursing and Psychology

Work History

Family Health Center of Worcester July 2014 – Present

26 Queen St, Worcester MA 01610

Bilingual Department Assistant

oFacilitate access to care

oWelcome and register new clients for Primary Care, Dentistry, Vision, and Social Services

oExperience in managing front desk areas such as, scheduling, billing, collections, insurance claims, and medical records

oFacilitate with refugee and immigrant health programs and INS Clinics

oStart initial triage according to protocol

oAssist with Mass health applications, using Virtual Gateway to complete health insurance applications

Cerebralpalsy of Massachusetts Aug 2012 – Present

600 Technology Center Dr, Stoughton, MA 02072

PCA/HHA

oHelp with activities of Daily Living, such as:

oMedication

oPreparing meals

oToileting

oEating

oRange of Motion Exercises

oTransportation

Volunteer Work

Pass Program Volunteer, Webster Middle School Jun 2010 - May 2013

oTaught low-income and disadvantaged youths basic literacy and Mathematics

o Help strategize and organize curriculum based hands on projects

oAssisted with Student support and enrichment programs.

Awards and Certifications

oDean’s List 2011-2013

oCPR Certified

oMassachusetts Health Connector Certified

Key Skills

oClient-Focused Experienced in Insurance Eligibility Verification

oCompetent with Microsoft Office Schedule Management

oBilingual in Spanish Understand Medical Procedures & Lab Testing

oPatient Charting Medical Terminology Proficiency

oClinical Training Aseptic Technique

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