DONALD G. FLICKINGER

*** ******* *****, **********, ** 15239-2043 acqhr6@r.postjobfree.com 412-***-****

OBJECTIVE: Position in Management, Sales, Training, and/or Customer Service.

HIGHLIGHTS OF QUALIFICATIONS

Extensive experience and background in management, sales, training, and customer service.

Communicate, interact, and work effectively with a wide range of personalities and skill levels.

Self-motivated, organized; capable of handling a variety of situations and projects simultaneously.

Consistently maintain high quality and productivity while successfully achieving company goals.

Equally effective working independently as well as a member of management and project teams.

Goal oriented, highly reliable; possess excellent analytical, problem solving, and planning skills.

Proven ability to adapt to new and challenging situations; willingness to continually learn.

PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

Managed and supervised day-to-day business operations and functions regarding sales goals, staff

assignments, payroll, budgets, inventory, corporate/company incentives, and marketing/promotional

initiatives.

Provided superior customer service, personalized attention, assistance and support, and product/service

knowledge and expertise in meeting specific client needs, requests, requirements, and expectations.

Identified areas of client satisfaction and motivation for business retention and referrals; and successfully

developed and implemented business strategies to increase company sales volumes and profits.

Served as liaison between clients, staff members, and management in dealing with concerns, issues,

problems, and complaints both professionally and diplomatically.

Maximized staff member effectiveness and productivity by delegating work assignments relative to their

strengths and promoted teamwork to successfully achieve corporate/company sales goals and objectives.

Recruited, interviewed, hired, trained, supervised, and evaluated both full-time and part-time staff members

and provided opportunities for professional development and personal growth.

Attended and participated in various professional continuing education seminars, workshops, and training

sessions to retain certification/licensure and improve management, sales, training, and customer service

skills.

Possess a proficient knowledge and understanding of computer software applications that are supportive of

critical business functions and operations.

Served as elected municipal government official from 2002-2010 in the capacity of Finance Chairman and

Vice President of Council.

Involved in various volunteer community service activities and received recognition for outstanding work

performance and service.

EMPLOYMENT HISTORY

2000-2015 SNIDER INSURANCE AGENCY, INC., Monroeville, PA

Senior Account Agent

1984-2000 ALLSTATE INSURANCE COMPANY, Monroeville, PA

Senior Account Agent (1990-2000)

Insurance Agent (1984-1990)

EDUCATION, LICENSURE & CERTIFICATION

Certified, Life Underwriting Training Council Financial (LUTCF)

Insurance License, Life, Health, Property & Casualty, PENNSYLVANIA INSURANCE COMMISSION

B.S., Economics, UNIVERSITY OF PITTSBURGH

Contact this candidate