Kathryn Flesner

O’Fallon, Missouri *****

acqhqr@r.postjobfree.com 636-***-**** www.linkedin.com/in/kathyflesner

ADMINISTRATIVE ASSISTANT

Trusted Confidante Project Coordinator Detail Oriented Organized Multi-Task Expert

Professional Summary

Well rounded professional producing business and technical results, including experience in Senior Level Administrative Assistant, IT Asset Management, Quality Assurance, User Acceptance Testing, Loss Mitigation, Technical Writing, Project Management, and Cost Containment. Pro-active problem-solver with focus on results and customer satisfaction. Ability to multi-task in a dynamic, fast-paced environment. Able to work independently and take initiative to identify, track, and resolve issues. Excellent verbal and written communication skills with emphasis on customer service, including experience handling challenging situations and conflict resolution.

Skills

Microsoft Office Suite

Microsoft SharePoint

WebEx

Organized

Detail Oriented

Quality Center

M&A Accelerator

Quick Test Pro

Project Management

A/P and A/R basics

Technical Procurement

Fast Paced Office

Hardware Asset Mgmt

Professional Experience

Mallinckrodt Pharmaceuticals, Hazelwood, MO 2013 – 2015

Administrative Assistant III – Supporting Multiple Vice Presidents

Trusted Confidante, organized, self-sufficient, fast-paced, multi-tasked, professional who excelled at all tasks. Team calendars, scheduled appointments for VPs with internal and external customers daily. Provided support for meetings, gatherings and functions related to Business Development and Business Integration for the company. Processed business expenses and Domestic and International travel for department. Coordinated major internal and external conferences.

Skills Required: Fast-paced, Multi-tasking, Problem Solving, Customer Service, MS Office Suite Expert, SharePoint Site Administrator, M&A Accelerator Administrator, Concur, Infor, FedEx, WebEx, Office Machines.

iBridge Solutions, Inc., St. Louis, MO 2012 – 2012

Senior Consultant, QA Test Lead, Temporary Assignment, MasterCard, O’Fallon, MO

Lead for MasterCard Debit card team. Tracked, assigned and assisted with testing of defects. Tracked all production tickets for senior management with MS Excel and produced monthly reports.

Skills Required: Fast-paced, Multi-tasking, Customer Service, Quality Center and Quick Test Pro (Oracle Based), Microsoft Office Suite Expert, Office Machines.

CitiMortgage, O’Fallon, MO 2009 – 2012

Team Lead, User Acceptance Testing (UAT) QA Default Management, Sept 2011 – July 2012

Test Coordinator, User Acceptance Testing, February 2010 – Sept 2011

Team Lead, SharePoint Site Administrator. Coordinated Mortgage Assistance Tool (MAT) testing for QA Default Management. Trained Testers. Tracked defects using Excel, Access Database for tracking.

Skills Required: Knowledge of Tool, Virtual Team Support, Customer Satisfaction, and Conflict Resolution, MS Office Suite Expert.

Loss Mitigation 3, Collections, February 2009 – February 2010

Customer support for delinquent accounts (Loss Mitigation). Processed Mortgage Assistance Tool (MAT) applications for Loss Mitigation customers. Offered programs to customer. Researched customer information and submitted documents, using web engines and internal software to complete processing. Skills Required: Excellent Customer Service, Conflict Resolution, Process Applications, MS Office Suite Expert.

GMAC Insurance, Earth City, MO 2007 – 2008

Technical Writer, ITG Quality Services

Authored Technical documents including Business Requirements, Functional Specifications, Test Plan, and Test Scripts; translated documentation for testers performing User Acceptance Testing (UAT).

New employee on-boarding.

Skills Required: Excellent Customer Service, Fast-paced, Multi-tasking, MS Office Suite Expert.

First Services, L.P., Hazelwood, MO 1998 – 2007

Business Continuity Analyst, 2005 – 2007

Disaster Recovery preparation for 189 branch and 89 business units within a 5 state region.

Skills Required: Excellent Customer Service, Project Management, Multi-tasking, Process Improvement, Attention to Detail, Virtual Teams Preparation, MS Office Suite Expert.

Physical Security Analyst, 2003 – 2005

Remote monitoring of digital security systems for 189 branch locations within Texas, California, Illinois, and Missouri. Monitored equipment for issues. Negotiated and administered repair contracts for purchase, installation and upgrades to the security network system.

Skills Required: Virtual Teams, Project Management, Excellent Customer Service, Multi-tasking, MS Office Suite Expert.

Senior Purchasing Analyst, Supervisor, Technical Purchasing Department, 1998 – 2003

Asset Management – Negotiated hardware contracts, pricing, and build specifications with IT hardware vendors. Purchased desktop, laptop, telecom equipment from various manufacturers (IBM, Dell, and Cisco). Managed Y2K purchase contract for 189 branch locations using Microsoft Excel and Access Databases to confirm location upgrades were completed on time or before deadline.

Skilled Required: Project Management, Virtual Team Management, Attention to Detail, Multi-taking, Excellent Customer Service, Fast-paced, MS Office Suite Expert.

Education and Professional Development

BA – Bachelor Business Administration; St Charles Community College – St Charles, MO

Completed 27 credit hours towards this degree.

Supervisory Certificate; University of Missouri - St. Louis (UMSL)

15-course program, including: Communications, Leadership, Time Management, Staffing, Team Participation, Business Law and Diversity

Technical Writing Certification: JER Group, Incorporated Continuing Education

General Education Diploma: High School Equivalency Certificate, Decatur, IL

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