RESUME – STEPHANIE MARTIN

STEPHANIE M MARTIN

903-***-**** acqhqm@r.postjobfree.com

Summary of Qualifications

My experience includes face-to-face and over-the-phone customer service. I have a knack for

making people feel comfortable and calm. I de-escalate situations almost naturally. . I have

profound empathy and professional communication skills, and am very ethical and moral. I am

great with people, honest, friendly, helpful, a fast learner, and dependable.

Related Work History

Convergys, LONGVIEW, Texas

AT&T Customer Service Agent

Inbound customer service for AT&T which required us to also offer an additional AT&T product while the customer was on the

phone regardless of their reason for calling.

Texas Senior Planning LLC, DAINGERFIELD, Texas

Data Entry File Clerk

Customer Service; appointment setting/verification; file maintenance; data entry and editing of client files

Home and Garden Party, Marshall, Texas

Receiving Coordinator

Answer phones, file/distribute faxes/mail among receiving staff, post memos, schedule inbound deliveries, verify pack slips,

filing, data entry, training, occasional supervising of receiving crew, various admin. Asst. duties to receiving manager and

supervisor, occasional asst. in actual receiving and put away

Computer Skills

Typing Speed 55 Words per Minute; Billing Software (Medisoft); Email Software (Outlook, Gmail, etc.); Personal

Computers (Laptop, desktop, touchscreen, etc.); Spreadsheet Software (Calc, Excel, etc.); Word Processing

Software (Word, WordPerfect, etc.); Data entry; 10 Key; SOP Writing

References

DeAnna Summers

Scheduling/Medical

Dr Pulipaka

903-***-****

Marcus Martin

Owner/Employer

M&M Inc.

903-***-****

Claudette Westmoreland

Billing/Co-worker

East Texas Kidney Specialists

903-***-****

Stephanie Martin - pg1

RESUME – STEPHANIE MARTIN

Add’l Work History

M&M Inc., Marietta, Texas

Assistant

Various Admin -

Billing, filing, scheduling

Labor Assistant -

Tool handling, carrying, lifting, equipment operator, and demolition assist

Ward Timber, Linden, Texas

Scaler / Admin Asst to Wdyd Supervisor

Weigh in/out log trucks coming in to deliver logs and also weigh in/out chip trucks going out with loads. Print weight tickets.

Generate weekly payroll checks and reports for individual and corporate logging contracts.

Generate, print, and deliver monthly fuel/payroll/inventory company statements.

Answer phone, take messages, greet vendors, clean break area/offi ces, Various other tasks assigned by supervisor as well as

monthly fuel reports (in excel) for all woodyard, company trucks, and equipment fuel usages and supply orders for the

woodyard and create new reports using excel.

I was also responsible for filter inventory and ordering when I was stationed at the Linden woodyard.

Census Bureau, Texarkana Region, Texas

Crewleader Assistant

Crewleader Assistant. I was responsible for mapping residences on a new census map in order for maps to be updated. I

supervised a crew of 6 enumerators to make sure they were covering all grounds and completing all applications and

paperwork correctly and completely. We had deadlines to meet and we met them all. I went on to the next project of verifying

the maps that had been updated. Once that assignment was complete, I was selected to do the final assignment of verifying

information on census statements by revisiting random residences that had been previously visited and completing another

statement.

Total Merchant Services, Jefferson, Texas

Agent

Selling and scheduling appointments for the owner/representative to go into a company and make presentations to

prospective customers regarding the setup of machines for credit card payments to be processed with higher rate reductions

and less out of pocket hassles for the companies.

Inn of Jefferson, Jefferson, Texas

Housekeeper

Responsible for cleaning a list of rooms daily during and after customer stays. Responsible for sanitizing all sinks, toilets, tubs.

Change all linens, including bedspread; vacuum; dust; clean windows and pull drapes.

Waffle Shoppe, Longview, Texas

Waitress

Serving customers in a timely and friendly manner

East Texas Kidney Specialists, Longview, Texas

Billing Clerk

Hospital/office billing, insurance verification, patient q/a, scheduling appointments, chart prep, patient check in/out, fili ng,

faxing, answer phones, take messages and distribute accordingly, fax/mail sorting

Loves Country Store, Weatherford, Texas

Assistant Manager / Cashier

Weekly inventory and product order for Subway, manage crew, interview / hiring new crew members for Subway, cleaning /

sanitation of prep / dining area, open / close s hift on register, weekly sales reports for corporate, cashier, customer service.

Louis A Williams, Marshall, Texas

claims entry

Data entry for automobile claims, assign adjusters to claim file, customer service on phone lines.

Stephanie Martin - pg2

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