Marcus Mapp

**** ****** ***** #****– Atlanta, GA 30324 – (H) 404-***-**** (M) 404-***-****

acqhq3@r.postjobfree.com

CAREER HIGHLIGHTS

Veteran of the United States Navy (Intrinsic Military Police: Special Operations,

Gaeta, Italy)

Passionate self motivated, prudent problem isolation, excellent communication and

interpersonal skills, conflict resolution as well as punctual, detailed and dependable.

Multi cultural familiarization adaptability, creative problem solving and delivery

10 years plus of extensive hardware and software operational proficiency with strong

MS Office Suite Outlook, Access, Word, Excel, Brio/Hyperion and Power Point.

Revenue maximization through compliance adherence while conducting statistical

analysis through quantitative and qualitative metrics and improvement

recommendation

Oversee and coordinate day to day efficiency of projects by assisting project

managers and contract management teams with a positive attitude and composure at

all times.

PROFESSIONAL EXPERIENCE

Varian Medical Systems, Marietta, GA.

Software Upgrades and SSA Contracts Coordinator 2011 Present

Authored comprehensive data trend analysis Quotes per FDA compliance pricing

•

policies, write and maintain SOPs’ of Oncology treatment devices both locally and

EMEA markets.

Generated pricing Ad hoc reports and data mining to generate pricing quotes pre/post

•

audit and recommendations for Project Managers for operational performance.

Audited Resource Related Billing and invoicing for maximum project revenue

•

opportunity.

Approved and Quality checked purchase orders with charges from $0 to 8 million

•

dollars.

Tracked inventory through contract management in SAP tool up to acceptance.

•

Attended all face to face regional district meetings to ensure operational efficiencies.

•

Assurant Specialty Property, Atlanta, GA

Business Unit Compliance Analyst II 2007 2012

Analyzed regulatory programs and communicated inefficiencies to ensure compliance

•

with operations.

Arbitrated with business front line management to resolve ambiguous issues and

•

formulated proposed solutions to client, M&T Bank to monitor spending and budgets.

Served as IT liaison and trained vendor management during audit review to revise

•

policies and procedures and communicated and trained personnel to assignment

controls.

Produced vision documents, Ad hoc reports, status reports/risk project updates and

•

communicated to Senior and Executive Leadership teams on claims up to

$500,000.00.

Conducted weekly operational review of compliance program for CitiMortgage (CMI),

•

Chase Home Finance, and Wells Fargo under the Mortgage Home Association

(“MHA”) retention and Hazard Lender loan servicing program.

Refined SIPOC, process maps, time chronologies / studies, based on Six Sigma

•

principal.

Supervised monthly Lender Place Quality M & T Bank client calibrations.

•

BellSouth Telecommunications, Atlanta, GA

Billing Account Executive 2003 – 2007

Retained FADSL and Landline customers in an ever changing fast paced environment

•

using (Oracle, Siebel, I Store, Bocris /Rumba, DCSS, SOEG, CRG, CRM, Remedy

and Soft Phone).

Performed as Acting Supervisor in the absence of management.

•

Headed the BellSouth Employee Empowerment Committee (BEEC) communication

•

and collaboration teams both internally and cross functionally across BellSouth

Corporate.

Endorsed operational compliance and P&L to ensure center standards adherence

•

Oversaw training and development schedules to new hires, sales work groups, PMs’,

•

Field technicians and Account Managers on new product release and support.

Orchestrated daily update the Bell South Career Expo database for better work/life.

•

Delta Airlines, Atlanta, GA

International Ramp Agent (Ready Reserve) – 1997 1999

Ensured safe expeditious Delta Tug transport operation lifting and transporting

•

baggage, mail, cargo to/from aircraft while being responsible for on time connections

by guiding incoming and departing aircraft from gate positions throughout entire airport

grounds.

Marcus Mapp

1925 Monroe Drive #1339– Atlanta, GA 30324 – (H) 404-***-**** (M) 404-***-****

acqhq3@r.postjobfree.com

Safeguarded cargo, baggage and mail from damage, loss and weather.

•

Passionate Ready Reserve Baggage/Ramp operator skilled in safely operating

•

sophisticated machinery; work comfortably in an extremely loud environment,

strenuous, repetitive lifting tasks placing baggage on aircraft and carts.

Advanced use of Delta computers and scanners for record keeping ensuring baggage

•

and cargo are routed correctly to passenger destination.

Motivated lifting up to 70 pounds repeatedly, city and country codes knowledge, FBI

•

criminal history and finger print checks clearance and extremely passionate self

starter.

Practiced and advocated engagement in safety conscious behavior during all activities

•

and the importance of always being alert in a constantly changing work environment.

CERTIFICATONS & TRAINING

Fraud & Loss Mitigation Training Atlanta, GA, 2011 14

Ethics Training & Data Privacy – 2009 15

CPNI Atlanta, GA, 2007 12

Records & Information Management (RIM) Atlanta, GA, 2007 15

Customer Service & Quality of life Training Atlanta, GA, 2007 15

Directional Selling/Sales Atlanta, GA, 2005 15

STI Knowledge CERTIFIED Helpdesk Analyst Atlanta, GA 1999 15

Training in HAZMAT and Fire & Safety Data Control (on the flight deck)

Business Writing I, II & III 2013 15

Excel & Advanced Excel Power Pivot 2013 15

Continuing Education: Emory PMP/ PMC Summer Course Certification

Detailed Documentation, Time Management, PC Basic Training, Adv. Excel

(PowerPivot),

Business Writing I III, SharePoint for End Users (Workflow, List & Library) MS

PROJECT

Software Applications

* Windows XP/Suite * Microsoft Office Suite 2003 / 2007 / 2010

* Microsoft Visio 2007 * Microsoft Project

* Microsoft Share Point 2010 * Microsoft Excel Pivot Tables

* Lotus 1 2 3 * Novell

* Smart Flow / Spring Field A / B * HYPERION

* Citi Group TN3270 * Track All 1.5 / 2.0

* Acorn * Aqua 4 Web

* CMS Supervisor * ERA

* HIPC Cheat Sheet * XTND v2.4 / 2.8

* ACquire G * Kronos Workforce

* Same Time Instant Message * AS/400

* Mortgage Serv * SAR System Access Request

* Fidelity Lender Place Systems / TN 3270 * Right Fax

* IE 8 * Lender Place QA / Compliance

* SAP/ ERP/EHP * Concur Travel & Expense

* Adobe Suite * Lender Place QA / Compliance

* CSS Revenue Distribution * OMNI Contract/Quotation

* Product Support Engineering (PSE) * Contact Center Anywhere (CCA)

* UNITY * VITICKET

* RFID * FLIGHTAWARE

* FLIGHT VIEW *AXIS

* Delta Net * Travel Net

* Business Skype 2015 * Oracle CCA

* OMNI CRM * ARIA / ECLIPSE

* Citrix / Citrix Server * InSightive

* HAARP * Aura

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