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Customer Service Manager

Location:
Texas
Posted:
June 29, 2015

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Resume:

Tiffany M. Hendrix-Oldner

832-***-****

acqhp2@r.postjobfree.com

Objective:

To secure a position with a well-established organization with a stable environment that will lead to growth and a lasting relationship in Management, Bookkeeping, Marketing, Customer service, and \ or sales.

Experience:

2014-2015 TESCO Corporation Oilfield Industry- Administrative Assistant / Bookkeeper, A/R,

A/P, Payroll and Office Manager – Magnolia, TX

Responsibilities include: Answering phones, greeting and tracking visitors, Processing incoming and outgoing daily mail, Coordinate with online travel agent for airfare, hotel and auto rental for sales reps, management and Field Technicians travel arrangements, setting up of new Shop, Field (Off-site customer’s) and Onsite training Projects, Entering inventory and non-inventory items for each shop and field projects as needed in FSA, Creation of Field tickets in FSA and enter field service days, hotel, mileage and other items weekly. Entering of all daily shop and field employees’ direct hours to matching Project and for non-billable internal cost Projects in AX. Assist in month end reporting procedures and monthly expense reports.

Matching AP Invoices to PO’s and packing slips, code Vendor ID and submit for approval, by creating weekly AP invoice batch to send to corp. office and enter into AX system.

Making any and all corrections on ADP e-Time of missed punches and entering vacation and or personal time used by employees’, calculating all time at the end of each pay period to turn into HR manager. Set up of all new employees’ on ADP Time clock using fingerprint system.

Maintaining all aspects of the office, ordering office supplies, coordinate scheduling for landscaping, pest control and office cleaning and setting up conference room for upper management meetings and or training courses.

2012 – 2014 WIT Printing and Graphics Office Assistant \ Outside Sales Cypress, TX

Cindy Rash: Owner \ Supervisor 281-***-****

Responsibilities included: A/R and A/P, Using Quick books, Delivering finished printed orders to customers, Answering phones, taking customer orders, helping with the creation of customer logos \ Marketing ideas and materials.

Soliciting new business for the company via: cold calling, contacting customers through outside sales.

2004 - 2012 Daniels Plumbing Co., Inc. Office Manager Tomball, TX

Supervisor \ Mike Daniels 832-***-**** or 281-***-****

Responsibilities included but not limited to: Dispatching, Receptionists, customer service, bids, all aspects of financials and operations, taxes, accounts payable / receivable.

Handling all aspects of payroll figuring wages and commissions researching and obtaining health insurance and company insurance policies, writing and distributing payroll checks and paying the company payroll 941 tax due, interviewing, hiring, training and termination of employees.

Setting up permits and inspections, ordering all parts for inventory and scheduled jobs using purchase order numbers to insure proper match of parts to sold jobs and also distributing and tracking parts to all employed technicians.

Marketing which included outside sales to obtain new business and coordinating company booth for local \ trade home shows and customer appreciation activities’ with community HOA’S.

1992 - 2003 Guyton Document Services Team Leader Houston, TX

Responsibilities included but not limited to: Discovery of medical records for many different Law Firms, assisted custodians of records on interrogatory questions as well as cross questions, prepared subpoenas, notices and direct, in-direct and cross questions to obtain medical records from many different medical facilities and Quality check of records and physical evidence of accuracy, tabbing and numbering of documents (correct subject, correct record type, correct custodian).

Following guide lines of the HIPPA regulations before being delivered to attorneys.

I was crossed trained in every department of the company from taking records orders from attorneys or paralegals to getting the records ready for delivery a great multitasker

Education:

Alief Elsik High School 1991

Other Experience:

MR7

Microsoft Office

Windows 7 & XP

Working Knowledge and use of QuickBooks A/P, A/R, Bank Reconciliation, payroll, etc.

Wintac Contractor software

Microsoft Programs for the Oilfield AX and FSA

References Available Upon Request



Contact this candidate