RAUL DAVID ARIAS FLORES

Mobile: +1-786-***-**** Email: acqhox@r.postjobfree.com Skype: rauldavid.ar

Current Status: International student at Millennia Atlantic University, Florida - USA pursuing a Master’s in Business Administration (Visa F1 – U.S. Sponsorship Required).

EDUCATION

Master in Business Administration, Millennia Atlantic University, (G.P.A. 4), USA, in progress.

Master in Management with a Major in Quality and Productivity, Universidad Tecnológica del Centro, (G.P.A. 3.8), Venezuela, December 2014.

Diploma in Fundamental Coaching Skills, Universidad Central de Venezuela & International Association of Coaching Institutes (ICI), Venezuela, August 2014.

Diploma in Project Development and Management, Universidad José Antonio Páez, Venezuela, February 2011.

Diploma in Management Development, Universidad Tecnológica del Centro, Venezuela, February 2010.

Bachelor’s Degree in Information Engineering, Universidad Tecnológica del Centro, (Honorable Mention), Venezuela, September 2009.

Associate’s Degree in Marketing, Universidad Tecnológica del Centro, Venezuela, April 2009.

Associate’s Degree in Logistics, Universidad Tecnológica del Centro, Venezuela, January 2008.

Associate’s Degree in Procedures and Methods, Universidad Tecnológica del Centro, Venezuela, January 2008.

PROFESSIONAL EXPERIENCE

Company: Creatica Group Inc. Employment date: Jan 2015 – Today

Position: Project Analytic Non Paid Internship

Improving operational processes related to the services of the company's portfolio through the design and implementation of documentation and IT tools for supporting critical activities in the organization.

Researching new IT applications and software solutions related to digital marketing and analysis of marketing campaigns.

Carrying out Google analytics and Google AdWords strategies for clients from different type of industries.

Managing social media platform and a variety of marketing tools related to the services portfolio.

Company: Sofos Venezuela (SAP Partner) Employment date: Jan 2014 – Sep 2014

Position: Project Management Consultant

(Reason for leaving: Continuing Postgraduate studies in USA)

Coordinated the entire documentation plan to manage SAP implementation projects across different countries (i.e. Argentina, Bolivia, Guatemala, Dominican Republic, and Mexico). Such documentation included: a communication plan, exchange control, operation progress reports, KPI’s, among others.

Designed administrative and operational instruments for measuring and monitoring the organization projects in Latin American countries.

Company: KPMG (Venezuela) Employment date: Dec 2012 – Feb 2014

Position: Senior Consultant (IT Auditor)

Carried out over 30 projects of assessment of general IT control environments where different technology platforms where assessed, such as Windows Server, SAP, Profit Plus, SPI Infocent, Oracle, and Baan, among others.

Performed IT risk assessments over 15 client organizations (with 500 through 1000 employees) following KMPG’s own global audit methodology.

Proposed improvements in different client organizations (with 500 through 1000 employees) while applying global IT standards, frameworks and best practices, such as: COBIT, ISO 27002, and ITIL V3, among others.

Performed processes improvement related to Payroll Management using SAP R3 system at a client organization (with over 1000 employees). During this improvement all threads involved were addressed; each activity’s adding value was assessed; the process was redesigned detailing related transactions, accounts involved, segregating duties required in each thread, among other aspects of the process and SAP system.

Designed and evaluated process controls in different departments such as: Administration, Operations and IT, for different client organizations.

Carried out reengineering projects where the current situation was analyzed to find opportunities of improvement and different controls required in each stage of the process; designing processes as per best practices and tools; and providing the support needed for the implementation of such improvements.

Company: Siscontrol C.A. Employment date: Dec 2008 – Aug 2012

Position: Head of Operations

Led the reengineering of the Consulting Department by creating job descriptions of the operations staff, developing procedure manuals, policies and other required documentation to fulfill the quality of the services rendered.

Coordinated activities and tasks performed by the staff of the Consulting Department and the staff involved in the operations of Siscontrol C.A.

Managed state-of-the-art technology researches related to attendance, access and CCTV monitoring, which led to the incorporation of software and hardware into the portfolio of trading services.

Led projects for implementing IT solutions by ensuring deadlines and set costs were met and, in turn, reducing 20% of costs and 30% of deadlines in more than 50% of the projects

Designed and implementing an assessment and improvement plan for the after-sale services provided by Siscontrol C.A., which led to the increasing of customer satisfaction by 56% during the first year of implementation.

Developed a marketing strategy for the trading goods and services provided by Siscontrol C.A. by managing the corporate web page development, and thus, increasing by 60% the training of leads.

Oversaw the implementation and development of a technology tool which helped centralize 55% of core process and 90% of information managed by Operations, Administration and Management in Siscontrol C.A.; training users and reducing resistance to change.

Provided tech support to client portfolio on attendance, access and CCTV monitoring systems traded by Siscontrol C.A., complying with quality standards established in the services rendered.

TRAINING – CAREER DEVELOPMENT

SAP Business Intelligence Foundation (Online), La Salle BCN, 2014 (20 hrs.).

Rapid Deployment Solution SAP (Online), OpenSap, 2014 (48 hrs.).

An Introduction to SAP HANA (Online), OpenSap, 2014 (12 hrs.).

SAP Business Suite powered by SAP HANA (Online), OpenSap, 2014 (48 hrs.).

ISO 27002 (Certification), 2014 (30 hrs.).

English Test TOEIC (Total Score 780/990), 2013.

Microsoft Project 2007, 2012 (16 hrs.).

Creativity for solving work related conflicts, 2011 (40 hrs.).

ITIL Foundation V3 (Certification), EXIN, 2010 (30 hrs.).

ISO 9001: Documentation of a Quality Management System (Online), Sena, 2009 (40 hrs.).

CRM: Managing customer relations. (Online), Sena, 2009 (40hrs.).

ISO 9001: Planning a Quality Management System. (Online), Sena, 2009 (40 hrs.).

English Discoveries course. (Online), Sena, 2009 (240 hrs.).

ISO 9001: Basis of a Quality Management System. (Online), Sena, 2009 (40 hrs.).

CCTV Certificate (Entry level), ALAS, 2009 (20 hrs.).

Modules 1, 2, 3 y 4. (CCNA), Cisco Academy, 2008 (280 hrs.).

Five-star Developer 2005, Microsoft Academy, 2007 (100 hrs.).

English Course, levels 1, 2 and 3. (Grammar and Conversation), 2005 (100 hrs.).

SKILLS

Languages: English (90%) - Spanish (100%).

ITIL V3.

ISO 27002.

Intermediate knowledge in SAP system.

Fundamental knowledge in SAP HANA.

Microsoft Project 2007 – 2010.

Project management and planning (Communication Plan, Mitigate Resistance to Change, KPIs).

Intermediate Level of Google Analytic and Google Adword.

Management of Coaching tools (European School).

Management of methodologies for assessing and monitoring IT environment.

Management and documentation of ISO 9001 -14001.

Fundamental knowledge in QuickBooks system.

Administration of network structure (WIFI/WAN Platform).

Installation and set up of Cisco, Netgear, Unifi, among others networking devices.

Knowledge of SQL language and database management (MySQL, Oracle).

Intermediate Level of Programming Languages (Java, Visual Basic.Net, Asp.Net).

Advanced management in Microsoft Office Excel.

Knowledge of manuals development and process documentation.

Total management of Windows OS and Advanced user in Mac OS.

Contact this candidate